Adrian Page

Hello Adrian,

We are sincerely sorry to hear that your experience with our company has not met your expectations. We are unable to provide coverage for pre-existing conditions, defined as anything symptomatic or diagnosed prior to starting the policy and through the initial waiting or exclusionary periods. determined directly from the notes provided to us from your veterinarian. This policy ensures that pre-existing conditions are accurately assessed and helps us provide fair and consistent coverage for all policyholders. However, any time you feel there was an incorrect assessment we welcome you to discuss your concerns with our team. We were unable to locate your account to view additional details, but please feel free to reach out to embracesocial@embracepetinsurance.com with your full name and policy number and we're happy to further address your questions.

Best regards,
The Embrace Team

Hi Adrian,

Thank you so much for the order and the review. We looked into your delivery times and it looks like everything shipped right on time... However, weather was the culprit for these delays. Weather in Rhode Island delayed pick up and delivery a couple of days. The part of the order that shipped from TX and not hampered by weather was delivered right on time. We are sorry for the slower than normal delivery time on this order and we hope that you give us another try as spring is right around the corner and delays like this should be an issue of the past.

As a small family company we appreciate the order more than you know.

DoggieFood.com