Exchangewords

Lack of support and willingness to change my personal details, as requested forms filled in on the 16th & 19 of January 26
Received response, on both occasions.

Hey,

We’ve received your request:

Need to add more info to your request? Just reply to this email to update it.

Have a great day!
Trustpilot Support

Still waiting for actual action, see if this particular avenue brings any success.
Shame I have to use their actual site to complain on.

Thank you, Thank you, Thank you, Eli C for making my experience with Octopus Energy such a delightful one, was so easy to deal with you, totally professional at all times, concise regarding my account request.
No wonder Octopus Energy has so many satisfied customers, with people like you working for them.
Just to say, the app is so easy to use and informative, I also love the free electricity sessions.
Signed up for all of them so far.
Just leaves me to say, “A BIG THANK YOU” once again Eli C.

Quality, varied selection of designs to send and personalise.
The cards can be sent out in various sizes, with add on soft toys, chocolates, flowers which are good quality and last longer than others.
Swift service and arrives on you chosen day.

Excellent company to deal with, they still produce a catalogue of products, unlike most companies who have done away with them in order to save money.
Quality products and service provided, along with a quick delivery service.
Their LED bulbs are excellent and long lasting.

Very professional company to deal with, lovely selection of clothes and good quality, many designs to choose from, swift delivery.

Well done, prices are good with a Boots card, delivery was swift and well packaged.

Excellent quality, very well made, this is my third Snakehive case, the two others are still in service as hand me downs to other parts of my family.
Completely protects the phone as well as holding it securely in place at all times.

Easy to use, good variety of cards and add on products. Chose of delivery dates, can also add birthday & celebration dates as reminders on the app. Excellent service & experience.

I needed an exterior paint to go on a pre coloured silicone render, slightly gritted texture, which has insulation boards behind.
This company has exceeded my expectations, which are always high!
From receiving a paint colour chart to 5 sample pots and my final purchase of 10 litres tubs, all received on a next day delivery via dpd delivery service, who are also excellent.
There is a vast amount of information on Emperor Paint web site, regarding prepping the walls, filling cracks, applying the paint, cleaning products for the walls, which I ordered 10 litres, 2x5 litre plastic containers to cover 50 square metres of wall, the cleaning product is easy to apply, has removed all the green algae, I used this to wash down all the walls, the product has returned the old tired colour virtually back to the original pre-coloured silicon. 
I diluted the first coat of paint down by 10% as suggested on line, the paint was easy to apply using a masonry brush, as of writing this I have only applied the first coat, but the finish is amazing, colour strong and takes to silicone render exceptional well.
One item to note is the samples paints need to be left to dry off completely, if applying to the actual wall, in my case a day, as the colour deepens down to match the colour chart.
I whole heartedly recommend this company, from initial service to final product.

Excellent service, care, polite, dropped heavy parcels in the porch for me.
Parcels arrive on the day and time they advise.

Good range of kitchenware, good quality at reasonable prices.
Could not resist there sale, added to our purchase later by using their online shop.
Excellent service, quick delivery, well packaged, no breakages.
Will definitely use ProCook again.

Very disappointing experience from Travelzoo. On the 10th December 2024 I ordered a Balfour vineyard tour, tasting and sharing platter for two through the internet.
I paid extra for the gift pack thinking that all correspondence would be addressed to me.
I paid for the experience via my personal credit card, along with using my work email address.
I wished to surprise my wife with an extra personal gift which she did not know about.
Unfortunately this is where it all fell apart, the experience gift pack was addressed to her, not me!
She picked up the post that day and opened all her mail, along with the suprise.
My wife felt devastated that she had ruined the surprise, by no means her fault.
I have complained to Travelzoo and was told, “if you wanted to give this experience as a surprise, you must download and print the detail off yourself”
So what is point of paying £5.99 for a gift pack? As the whole experience now feels tarnished, I have requested a refund. Please be mindful, if you wish to purchase any of the experiences as a surprise, don’t pay for the gift pack and secretly print off the details.



Thank Elfie for your reply.
I think you have totally misconstrued my complaint.


My wife would not have received the surprise gift earlier, if the gift pack was addressed to me!
She would have received the gift on Christmas Day, which is the day I purchased it for. (Not earlier)
To disagree with your other statement; Travelzoo did sent the gift pack to the purchaser, my comment is, you addressed it to my wife, who was NOT the purchaser.
Hence a ruined Christmas present via Travelzoo.
No apologies, Inept service, hence I am no longer a Member of Travelzoo.

Great company to deal with, trackable order, delivery was on time, with respectful service provided by the driver.

Empty shelves, low stock, row of pallets in the garden section with nothing on. Timber areas badly stocked.
I asked one of the staff if they were closing down.
She told me ‘management never tell us anything’
If this is the case and their job is on the line, words fail me. ( they don’t really, but nowadays you cannot say what you think, with fear of reprisals)
Is Folkestone branch of Homebase closing down??

Great experience, easy app to use, plenty of card selections. Always use this app for my International friends, save time going to the post office and having the card weighed, then asking for the appropriate stamps. My local post office is a nightmare, I have to queue around the tinned food isles. 

Wonderful company to deal with, prompt deliveries, excellent service, quality paints.

Excellent service, card and chocolates delivered before the celebratory day.
Plenty of chose to choose from regarding card designs all reasonably priced.

Just received our wonderful selection of cacao pods for The Velvetiser. Excellent service, quick delivery along with a discount via their email.
Thank you so much 'HOTEL Chocolat'

Fantastic company to deal with, from start to finish they keep you informed regarding your order and delivery.
As for their products, I have only just started ordering from them, but the brushed cotton sheets are sublime, warm and oh so ‘toasty’ a sheer delight to snuggle into each night. Far superior to our last purchase from a department store!
Also far warmer than cotton sheets, try their bushed cotton pillow cases as well, I also added two new pillows as well.
My only complaint is; leaving a warm snuggly bed in the morning has become a difficult first task.
Thank you all at the Secret Linen Store, not so SECRET now though. :-))

My delivery service was appalling, I was quoted a seven day delivery time slot which included a none trackable ref number via Hermes.
I contacted the company via email, stating the tracking Number does not work and Hermes is no longer running as a company, it’s now Evri, no reply for 3 days, I thought like others, this is a scam.
Received email 7 days later, “parcel will be delivered by DPD” no date or apology.
The very next day it was delivered via Royal Mail.
With a returns address in Birmingham.
The box was unbelievably light for a dehumidifier.
Pleased to receive the product though and not be scammed.
Unfortunately this is where it all falls apart, I have used dehumidifiers for years from industrial to small ones, but this one will not even take a thimble full of water out of a kitchen.
I tested it out in various rooms in the house, left it on constantly for 3 days in one room, it pulled out next to nothing 100ml. Each room returned the same pitiful amount of water in the tank. 
I have an old 15 year Dimplex dehumidifier stored in my garage, hence this new purchase.
As an interesting test I tried this out in the same rooms, running for only 4 hours, this old machine pulled out around 1 litre of water from each room and 2 litres from the kitchen.
The cost in electricity for the Dewett maybe cheaper to run than my old Dimplex one, but it is no where near good enough for the money.
Steer clear of purchasing a Dewett, there are far better manufacturers out there, Dimplex for starters.
I run a dehumidifier in every room before the winter starts, it helps with condensation on the double glazed windows and paint work surrounding them, also better for your health to live in a house with lower humidity.