Staff on counter abrupt. Had to wait 2 hrs for an mot with no apology for delay. Failed MOT and rightly so as worn brake pads. Quoted over £380 to replace discs and pads. No issues with the discs so replaced pads £40 myself. I wont be returning for a retest £27.50 most places free retest within 7 days. Unfriendly service at the counter. Note test mechanic was very nice and polite
1st visit was fantastic, thorough and quick results. Then told quote from Google maps was incorrect so price went up. Company convinced me to go on a monthly plan. (big mistake). Next visits super quick and not thorough Still have a moss problem after 2 years service. When cancelling DD got bill for next 2 months so any money saved from DD is lost on cancellation. My advice is pay for each treatment separately then you might get a complete and thorough lawn care treatment each time.
February 28, 2022
Unprompted review
Reply from Joe's Lawn Care
Hi David,
We are obviously sad to hear you are upset with the service you have received, but hopefully I can clarify a few things for you.
We measure online (through Google) so we can get you set-up as quick as possible and start with your first lawn treatment, it isn't accurate, but we honour the price if your lawn size is larger when we get there and if it is smaller we will reduce the cost.
The moss treatment we apply is a control, it is not a moss preventive (although that would be great), we will always come back if the moss application has not taken successfully to the control. Moss is an ongoing lawn problem, especially with a lawn which might not get full sun and the best way to get on top of it is with 'cultural' work, which is scarifications and aerations. I can see you did not have this carried out and would have been given this option with our programs.
It is explained in our T&C's should you leave during a direct debit yearly agreement then you will be charged the pay as you go price for the services in that year. We are truly sorry if there a misunderstanding along the way, but we try to be as clear as possible with this information.
I know you are still in discussions with Julie, so if we can help further, please don't hesitate to let her know.
We appreciate your comments and feedback regarding our products and your experience. We strive for customer satisfaction and we are pleased to hear that we meet your expectations.