89% bad reviews, says it all. Five stars for wasting my time.
I think 89% bad reviews says it all. My experience was also a waste of time. Alongside many others it seems. You are up against total nepotism between colleagues and the businesses they investigate. A campaign needs to get started to get rid of these guys - they are a total waste of money and not fit for purpose. My investigator blatantly told me “ it’s not about what’s fair”. Shocked at this I reported her to her team leader. Her TL listened to the phone calls and denied that the investigator said such a thing. I requested the recorded calls. They took three months to send them.Guess what? Clear as a bell, there it was. The truth. THEY LIED! After dealing with the original investigator and her condescending, power stricken ego I chose to have the case reviewed by another ombudsman. A person I assumed would remain unbiased. Railroaded into getting my information in on time by the original investigator for the new ombudsman, the documents were thoroughly read and commented on by the original investigator who then got to choose which person she preferred to review the case that she failed in. How does that work? It’s called Nepotism! After having told me that my new evidence was crucially important I personally think her nose was out of joint due to the fact that I included in my new evidence a complaint about her performance or lack of as the case proved to be. My new documents entailed evidence in my favour that were never even considered by the new investigator. The final decision came back within a record 6 days after my submission which took months to read and prepare. After 14 months the new ombudsman came back with her rendition of her work on it? Really? It totally smacked of untruths, favouritism and bureaucratic crap. The so called new ombudsman, an ex lawyer and insurance adjuster was ripe and ready to refuse my claim before she even bothered to go through it thoroughly. Guess what? My case complaint? Against an insurance company. Some of biggest scammers in the business. Insurance companies pay these people to basically give them feedback so they can cover up more of their, let’s say, in discrepancies. I’m disgusted with all of them, the way they work between themselves is only for their benefit. The investigator, her team leader, their manager and most of all the ex solicitor and insurance adjuster who claimed she had read every file on my case claim to all be totally unbiased. Utter BS. It would have been impossible in the short space of time that she made her decision to have read all my documents and gone through my new evidence which should have been upheld. To top it all the insurance company reckons they couldn’t find the necessary documents which would have also added to the evidence of my case. That says it all. The new ombudsman, the first investigator, the team leaders, the managers, they all stick together. THESE PEOPLE ARE NO HELP TO THE PUBLIC WHATSOEVER. Like I said in the beginning LOOK AT THE PERCENTAGE OF THE REVIEWS! If we all didn’t bother they wouldn’t have a job. Goodbye time wasters. You got five stars for being that!
If anybody needs more home truths about this outdated institution just look on Facebook.
May 10, 2021
Unprompted review