Eamonn

Hiding behind policies & ‘third party’ deflection, refusing to resolve an issue even when presented with clear facts and evidence. Patronising customer service ‘I would like to conclude by remembering that you are part of us…’ How to inflame a situation even more. I will not be using Amazon Mexico again as all trust & confidence have gone.

Just useless

Take no accountability for providing the wrong information on three occasions, leaving me £500 out of pocket. Book direct with airlines & hotels & avoid this shady company. You have little recourse or protection when things go wrong.

I have been using Freetrade for five years & appreciate the functionality & support within the app. At times it is frustrating that not all EFTs are listed, even for the most expensive subscription, but that is a minor point. I hold both an ISA & SSIP with them.

Zero customer care and lack of liability when an event is postponed - in my case Dolly Parton from Dec ‘25 to Sept ‘26. Even if I resell, no payment until after the event. That’s nearly $3000USD. These resale companies are just hustlers who then hide behind a pile of bs.

Servicio al cliente pésimo y poco receptivo. Es difícil cancelar suscripciones. Eviten a este vendedor.

As an expat, I was concerned about finding a new deal at the end of my five year fixed mortgage plan. Ashley at Compare the Mortgage was recommended to me & I am thankful that he was. Knowledgable, with great market insights, he understood my needs & what the market had to offer to meet them - it was more complex than I had bargained for but I felt reassured by the options Ashley provided.

Expat mortgages were new to me & I’ve learnt they need care, patience & a lot of attention to detail - Ashley & his team are the ones to help guide you through the process.

Recommended without hesitation.

Do not order direct in Mexico, really poor communication & delivery timelines. Also they use UPS who will try to deliver once, then expect you to go to a collection point to retrieve the delivery.

Wasted too much time following up in the order & trying to sort out delivery. Not worth the hassle & inconvenience. Buy from brands who understand what good customer care is all about.

Faultless, as always.

Excellent customer service, efficient & professional service. I used Carpenter Surveyors for a home valuation. As I live overseas, they needed to liaise with the letting agent & my representative in the UK, which was all done without issue. The report was issued promptly & met the needs of all parties.

I highly recommend.

Clear, timely and helpful information provided about my renewal. I have been very impressed with all of my interactions with representatives during the last two years - Sam in particular has been most helpful with my renewal.

Easy to set-up & use. Really good way to track savings & interest.

Cancel or change flight times at will with a like it or lump it attitude. Just avoid at all costs as they will ruin your travel plans

Six months after they stopped answering my emails, I receive a letter from the debt collection department! I moved overseas in December, with Verisure having failed over 5 weeks to be able to process the payment to close the account & uninstall the system. I have a long list of emails promising this, that & the other from December 2023 demonstrating their failings and now this. Quite unbelievable.


The incompetence of this firm knows know bounds. Avoid at all costs.

Within an hour of posting, exactly the same Trustpilot response as I received 6 months ago & a reply from collections explaining how they wrote to me, after I informed them I had left the country!!!

To repeat, I tried for 5 weeks before moving out of the property & leaving the country… so much of my time & effort that this new ‘contact’ is unbelievable. BUYER BEWARE useless!!!

So a delivery can be queuing to access where you live, have a conversation with you & decide to cancel your order…. Shocking. To then be told its a ‘technical issue’ is insulting & trying to raise a formal complaint is a task in itself. Use Uber - they know what they are doing.

Great products, my dogs love the flavours (except the fishy one) Really efficient online ordering process.

It’s all well & good until you try to withdraw from the contract, even when you agree to pay the remaining months left in the year - you’d think it simple, alas not.

Absolutely zero connectivity between ‘customer service’ & ‘accounts’ with one side promising to resolve the issue & accounts ‘not being set up to take payment for months yet to be invoiced’. A joke, the first time but by the third round of the same, just frustrating.

After 4 weeks of trying to pay, I tried to arrange uninstall before I vacated the property, let them know days in advance that was not available after 4pm & to arrive by 3. Received text stating they would arrive between 10-12 nobody turned up - apparently turned up at 4.36pm when I was on the way to the airport.

Emails go unanswered & no sign of proactive problem solving at all. To be honest I gave up calling as I didn’t have the time to keep repeating the whole thing.

I’ve moved overseas, system still not taken away & I cancelled the direct debit. I’ve given written permission to liaise with the letting agent but being told they can’t talk to them for reasons to do with GDPR - despite aforementioned written consent. I’m exhausted & not from all that went into relocating a home & two dogs from the UK to Mexico - just by this group of muppets!

Look elsewhere if you want confidence in getting help & support when needed!

Great quality, swift delivery, happy with my purchase.

Absolutely shocking. Zero customer service, money grabbing cowboys.

Resold tickets for an event, they hold the money until 10 working days after the event citing that this is ‘industry standard’ - nonsense as Ticketmaster pay out with days of the resale.

To get your money you have to register a bank account & then action your own transfer - all very opaque & of course telephone lines closed forcing you to webchat with ‘lots of people..’ ‘do not close this page’ if your device screen locks you lose your message and place.

I hope to never have to use these shockingly bad eidjits again

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After reading the reply:
1) after selling tickets the implication is that the seller could still be obligated for payment once transfer of the tickets has taken place - utter nonsense under law, ownership & obligations transfer once sold. Money held for months for cash flow/interest purposes.

2) Transfer not automatic, I had to authorise my own transfer on 25th July for an event which took place on 7th, with a bank account registered in plenty of time.

3) AXS should invest in a message alert service if they will not let customers call, instead of the poor quality ‘live chat’. Goodness only knows what the email response time would be.

They sent a replacement because of the poor quality of the original bouquet received by my sister- it was nearly as bad. Just don’t order flowers from M&S as its not worth the risk. No amount of replacements, refunds & platitudes can make up for ruined gifts.