Mr Moore

easy to order, clear messages recieved to notify me of delivery date, call to inform me driver wil soon arrive and delivery staff member was great.

They seem ok

The whole process from ordering, billing and delivery is always spot on. The price is good too. Most times the cheapest too.

2 Tyres fitted at appointment time at the quoted price.

I was concerned that my app was telling me to submit meter reading on me export, but would not show usage of either me export or import. I phoned and the call was aswered very quickly by Matt. He was nice, friendly and efficient. He said he would look into it which would take a few minutes. Almost instantly he said that he thinks he can see what has happened and rectified it immediatly. What brilliant service. Well done Matt

I ordered at 9.30 Wednesday with the longest wait time and cheapeast price. Anticipating that the delivery at the earliest would be the following week. It was delivered 7.45 the following morning. Too quick for me to use the anticipated oil so the last 60 litres would not fit in the tank. No worries, I know I will get a refund as this has happened before.

The help desk were so quick and efficient. I was having a problem, very quickly they checked the issue and confirmed the problem. Stated they I needed an update of the firmware and stated this would be undertaken remotely within next 24 hours. All sorted in about 5 minutes, You just cannot knock it. WELL DONE

Easy to order on line, in addition as delivery needs to go through part of the house I ask for at least 12 hours notice of delivery. Both boiler juice and supplying firm notify me. Again I ordered taking lowest price and longest delivery time, and again delivered in just 2 days. Wonderful

I had trouble getting some changes in settings to save and complete. The rep was very helpful and sorted issue very quickly. Well done, thanks

I needed to make a request for ground floor accommodation.

Unfortunately this did take 3 different attempts. Each time the rep in team told me that the process is they would email the hotel with the request and I needed to ring back in a few days when they should have heard back from the hotel. On the third attempt I was told the hotel had responded and could accommodate my request.
This requirement could not be made at point of booking. With my disability I cannot easily negotiate stairs or 'slope' to first floor rooms. I had to book and then hope they could give me a ground floor room. But then have to do 3 requests over 10 days is not good

Matt, the rep I spoke with was helpful in explaining the quotes I was seeing online, and by discussing with me the cover I took out had been slightly ammended and price reduce.

What went right? Ordered oil and paid for it. I did not expect a quick delivery which was fine. After one week od the order I contacted you to say I would not be in to take the delivery on a particular date. Got an email response that just said that you hope to deliver by the day I said I was not in. My message clearly had not been read. I then phoned and was told it was sheduled for day I would not be in. I was tiold that it would be rescheduled for the following week. The got a message to say it would be delivered on the day I said I could not take delivery. I phoned again and was then told if it was not delivered as scheduled I stand the risk of not getting it before christmas. I was 250 miles away from the property. I accepted the delivery date and was told approx time it would be delivered which meant I had to get my son to be there for 9.30 am after working a night shift. It was than delivered at 11.00 am. A week later I get a bill in the post to pay although I paid for it when I ordered. Sorry but totally useless. This was my first and last time I order from you and will return mu custom to Boilerjuice

Ordered it one day and got it the next even though I bought at the cheapest option with a date within 2 weeks.

All staff very helpful, friendly and knowledgeable.

Early in the morning I checked on the tracker, which told me that they had not received item in depot yet. Delivered that day at about 8.45. I did get e text at 8.50 which told me that it would be delivered between 7 and 9. That day. I was in garden so did not hear doorbell; luckily my son was at home and took the delivery even though the driver said it should be me to take delivery not my son. I think my son laughing at him embarrassed him enough to let him take it. Not good.

I wanted to discuss reducing my payments by substantially more than the system would allow me as I have just installed PV Panels. Everything was agreed to my satisfaction very quickly

I have requested to be notified 12 hrs in advance of delivery because somebody needs to be home to accept delivery.

No notification again, luckily somebody was in to take delivery otherwise it would have been a wasted journey.