Sue

I bought my kitchen hardware from this company. The cabinet knobs and handles were both of top notch quality but not only that, their customer service was insane. Returned few unused bits and literally within two days of sending, they refunded the money back. This is record speed and I have used a lot of different shops during my renovation. Really impressed.

Perch and Parrow offer so many items that I’ve seen elsewhere for much higher prices, including at JL. I purchased some wall lights and initially thought I might return them as they didn’t quite suit the space (entirely my issue, not theirs). The return process was going to be super smooth and inexpensive, which really impressed me. In the end, I changed my mind, kept everything and even ordered more. Great quality, great prices and excellent customer service. I’ll definitely use them again.

I was able to find all the items I wanted from the website. Great quality products arrived very promptly. I had an issue with 1 switch and they sorted out the refund for me immediately. Great value as well compared to other websites

As someone who relies on meal prep services due to limited time to cook, I was keen to try Simmer after using a competitor that consistently delivers high-protein meals. While Simmer initially appealed to me because of its wider variety, the overall experience has been disappointing.

The meals lacked flavour and, more concerningly, did not live up to the advertised nutritional content. I specifically chose meals promoted as having 40g of protein, but what I received appeared to be far more carb-heavy with only a few small bites of chicken — a noticeable difference compared to my usual meals, which are far more substantial. I also experienced a noticeable dip in energy after eating, something I don’t get with other providers, which I suspect reflects the higher-than-advertised carbohydrate content.

False or misleading nutritional claims are especially frustrating for those of us who rely on accurate macros for health or fitness goals. I hope the team shifts focus from marketing and social media towards refining the actual product — especially the recipes and nutrition.

Purchased a faulty unit of a multi-cooker and had to call customer service twice already. My overall impression is that people behind the phone are vague and have no idea how their machine works / the process of refund. Really disappointed at getting mixed messages and complicated return process.

Pretty terrible - sent a wrong test package with a wrong reference test and despite multiple phone calls, refused to help for 3 days. 'We will put this as an urgent priority and will get back to you as soon as' was the answer every time. I am really disappointed with the service and will not use again.

Professional service and the response is very prompt.