David

Ich hatte einen Stromvertrag unterschrieben, aber mir ist aufgefallen, dass ich keine schriftliche Bestätigung des Rabatts erhalten habe.

Ich habe eine E-Mail geschickt, um dies zu erfragen.

Da ich keine Antwort erhalten habe, habe ich den Vertrag gekündigt.

Von der Bestellung bis zur Übergabe des Pakets an DHL vergingen drei Arbeitstage. Das ist zu langsam. Ansonsten gute Preise. mal sehen, was ankommt

I'm on holiday and requested a delivery to a neighbor, instead the parcel was just left on my doorstep.

Delivery estimate on the website is just a lie. I decided to purchase here because it promised it would deliver a week earlier than another shop and in the end the delivery estimate sent after purchase was just like in the other shops

Customer service responsive but ineffective. GLS of course lost the package and they are not helping!

I have a monthly subscription order. This month the order has been 'ready to ship' for a week now. I contact customer service to ask what's up and they tell me it's already my property and I should ask DHL. While it's true the law states that the package in-transport is responsibility of the customer, DHL never picked up the parcel. DHL was unsurprisingly unhelpful when faced with my query.

The Barn eventually sent a replacement order. I whish they would spare me the pain of dealing with DHL.

Ich hatte ein bisschen Angst, ohne Bewertung auf Trustpilot zu bestellen, aber ich habe meine Bestellung gerade erhalten und bin zufrieden.

I returned 3 pairs of shoes and they claim they only received two. They are refusing to issue a refund. They are withholding 400 euro!!!

Zwei Wochen nach Bestellung noch keine Sendung. Kein Antwort auf die Frage per Email.

I called the customer service and they said it is not possible to add bags after the booking. I'm left with showing up at the airport and paying crazy fees

My assigned solicitor hardly ever knew what was the current status. Slow working, always hiding everything behind the “legal team”, you never speak with the person who actually knows. They promised to take care of a title upgrade after completion... but after they got their money, they simply stop responding to my emails.

I called customer service before making a booking asking for the details of the Comprehensive Insurance.
I was met with a "trust me bro" response saying "I have never heard on anything going badly" and that commenting on the insurance is above their paygrade. They were unable to share with me the insurance policy citing various excuses including that it is offered by Allianz so they don't have it. Absolutely ridiculous! Booked and grateful to my home insurance which will cover the goods in transport.
The movers showed up and started loading and everything seemed to be fine... except they forgot three bikes!
Anyvan customer services again was very generous with words but no action except for refunding the bikes.
The called be back wanting to talk to me about the refund, ignored my request to doing this at another time and kept talking over me until I hung up on them. Again omg the customer service is bad!
The movers, that were called by customer service probably got upset from the whole situation and decided to dump all the contents of the van in the new house as fast as possible, gracefully giving an extra day of moving shuffling boxes to be able to move though the house.
I used them before for a single item and all went well, but for a full house move I'd go somewhere else or be ready to micromanage.

TNT picked up the package. Tracking does not work. Customer service is impossible to reach. Bought a 24h service, and on the third day I am at a complete loss.

Ordered on the 18th, and delivered on the 20th. At 27 euro, international shipping (to Germany) is expensive, but damn I'm impressed by the service.

On the day the order was supposed to be delivered, it still has not shipped because of mismanaged stock.
The customer service is readily reachable but it does not help if they don't ship the order.
UPDATE: they shipped the order after a week (without the item out of stock) and could not offer any sort of compensation for the delay.

I signed up by clicking on the pop-up promising a 50% discount but I got nothing!
The good thing is that the customer service answered quickly, the bad thing is that the answer sucks!
Here it is:
"The discount is only "up to 50%" unfortunately, this is applicable to small, single parcel especially for domestic routes.
But for international shipment, it's just the 5 Euros off.

The 5 Euros signing in bonus is only applied if you're registering for the first time (per IP address) and only after clicking on the advert offering that discount which pops up.

It's also applied automatically, so if you didn't get the discount immediately, sadly you cannot get it again."

An engineer came for the initial boiler service and proceeded to disconnect the appliance WITHOUT getting my consent or explaining to me clearly what and why he was doing. He then left, offended by my numerous question, saying he does not know what would I be supposed to do next and that it is not his problem anyway.
I then had several phone calls with the homeserve customer service which were a little more helpful, at least.
Nevertheless, I had to have the boiler re-commissioned by an engineer I had found on my own as homeserve was for several hours unable to provide neither timing nor quote for the re-commissioning.

So far mostly a bad experience due to the rude engineer. I have opened a complaint and will update the review based on its resolution.