Delivered as promised
Delivered on time as promised and with a smile
November 10, 2025
Unprompted review
SA
STUART ANDERSON
Fiji
Reviews
Review of DHL Express UK
Review of RAC Car Insurance
Review of Avis
Never again
I returned my rental to the pick up location which was in the car park of a Holiday Inn hotel. The hotel issued me with a £100 parking penalty! Avis then charged me £30 as an admin fee for passing my details to the parking enforcement company. I spent weeks getting the penalty cancelled with no help from Avis. I finally instructed Amex to issue a chargeback to Avis for the £30. Months later, I’ve still to receive any response from Avis. Never again - awful customer service.
July 26, 2025
Unprompted review
Review of NIO Cocktails
Check your points
Received an email on 29th Aug to advise my 2600 loyalty points would expire on 27th Sep. Logged in to place an order to discover 1590 points had expired on 26th Aug. Really?
August 29, 2025
Unprompted review
Reply from NIO Cocktails
Thank you for bringing this to our attention. We sincerely apologise for the confusion caused by the incorrect expiry date in our email. We’ve now corrected the issue and restored your loyalty points in full. Please don’t hesitate to reach out if you have any further questions or need assistance.
Review of Laithwaites
Great wines as usual
Great wines as usual, only let down by delivery company delivering to the wrong address again - they didn’t ring the bell/knock on our door and left the box on our neighbour’s doorstep.
August 6, 2025
Review of NIO Cocktails
Review of NIO Cocktails
Post box friendly, not
I’m sure the cocktail gifts would be delicious (purchased several times previously for myself), but post box friendly? Not. Both recent purchases sent as gifts were left on the recipients doorstep. When queried, was advised that delivery company (Evri) doesn’t have to post through the letterbox. Why advertise them as such, if it’s a hit or miss depending on who the driver is?
July 22, 2025
Unprompted review
Review of Reward Flight Finder
Really useful this past year
Really useful this past year. Alerts are very handy - bagged me two First seats to Singapore that I wouldn’t have known about otherwise. Only irritation is, if it logs you out, the login (on iPad) is frustrating as there is a drop down ad that comes and covers the area that you need to type the login details into. Otherwise, all good.
March 19, 2025
Unprompted review
Review of The Wine Flyer
Reply from The Wine Flyer
Hi Stuart,
Thank you for the great review, I am so pleased that your order arrived swiftly and that you are happy with the contents.
Thanks again,
Helen
Review of Fortnum & Mason
Review of John Lewis
Emergency kettle purchase
Emergency kettle purchase was delivered next day - excellent!
October 7, 2024
Review of Leisure Guard Insurance Services
Impressive Service
I was taken aback by the initial price quoted to renew my annual travel policy, but Joe contacted me to offer a much better deal than I’d been offered online. Very impressive customer service!
October 3, 2024
Reply from Leisure Guard Insurance Services
We're so glad to hear that you had a positive experience with our customer service. We appreciate you taking the time to share your feedback. We strive to provide our customers with the best possible service and are happy to hear that Joe was able to help you.
Review of Leisure Guard Insurance Services
How much??
After giving an initial poor review yesterday (below), I was contacted by Joe at LeisureGaurd within 24 hours, to offer a policy at a much better price. I have to say it’s the first time I’ve had such prompt service recovery action. Very impressed with the new price, and the communication from Joe. Well done.
Original:
Price increase from £237 to £356 for an annual policy for two people for the same cover
October 2, 2024
Reply from Leisure Guard Insurance Services
Thank you for your feedback.
Firstly, i can assure you that penalising loyal customers is not a reflection of our business practice. On the contrary, Brand strength, brand trust and customer loyalty is at the core of our business and we strive to ensure that these values run from top to bottom.
To that extent, i have been investigating your case and i believe that there are some options we could consider. I cannot discuss your policy through data protection regulations which prevent me from disclosing any personal or policy information on the public domain.
Therefore, i will arrange for one of our senior advisors to contact you directly to explain further.
Regards
Leisure Guard team
Review of Laithwaites
Another excellent gift!
Red wine trio sent as an anniversary gift and recipients loved it.
August 8, 2024
Review of The Cornish Company
Another great delivery
Another great delivery - first time I’ve sent them as a gift and the recipient loved them!
May 10, 2024
Review of Moonpig.com
Great for that last minute card
Great for that last minute “I forgot a card” moments! Sent directly to recipient is a plus.
April 12, 2024
Review of Yodel by InPost
Reply from Yodel by InPost
We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of Channel 5
It isn’t reliable
It isn’t reliable. My picture is pixelated more often than not, so not worth watching. Shame really ….
February 16, 2024
Unprompted review
Review of STV Player
More ads than program
More ads than program - trying to watch Mr Bates -v- Post Office, but don’t have the will to keep going with this awful player. Sorry.
January 9, 2024
Unprompted review
Review of DPD UK
Delivered on time as promised
Delivered on time as promised. 5 separate boxes from John Lewis, all well packed.
December 16, 2023