Zoe Clulow

Good evening Zoe,
We are sorry to hear of your unpleasant purchasing experience with us. We apologise for any inconvenience this may have caused you.

We have had a look at your order details. The social media team did pass your query to us and we did get in contact with you on 16th February 2021, when we sent you this email:


"JAG SHAVING
Good afternoon,
Thank you for getting in touch with our social media team. They have just passed on your query with us.

We have looked at your order details. It seems like you have not purchased the razor head cover hence you haven't received it. Plus the shaving set you have bought does not include the razor head cover. Same goes for the bowl. The bowl with the shaving set you bought is the bowl without the lid. You can look at the listings to confirm.

If you think there was a mistake made, please let us know and we will rectify this for you.

We do apologise that you have received wrong amount of blades for your razor. Please confirm your address for our records and we will dispatch the blades immediately.

Kind regards
Customer Service

If you have any questions, reply to this email or contact us at info@jagshaving.com "


We didn't receive a response from your side. Please reply to this email at your earliest convenience and we will be able to assist your promptly.

Kind regards
Customer Service