Cyrano

Firstly not a UK company but a shill from Chinese importer.
Item quality very poor. When asked for refund and prepaid return label, got the same playbook as others - namely 5%, then 10% and finally 30% discount and requirement to pay for postage back to China,
Should have read the signs of no contact for customer service nor UK contact info. Had to get credit card involved who helpfully upheld the dispute.
Save yourself pain and avoid.

Item not received, does not respond

Having to raise dispute with credit card company to recover money.
Therefore would avoid this seller.

Charges £105 shipping to UK. Took 3 months to arrive and had to pay addition £100 customs duty and taxes.
Avoid. Would not recommend this retailer.

Good communication and customer service.
I had an issue with an item and a replacement was sent even before I had returned the original faulty item.
Would happily recommend and will use again.

Disappointed that free delivery option jumped up to £14.95 as AB postcode in Aberdeen was not considered part of mainland UK!

Needed item replaced due to small manufacturers defect. Item collected and replaced within 2 working days. Great customer service advisor and after sales service.

Good prices , excellent delivery drivers.