Tariq

Thank you Tara,

I think you missed the e-mail where I clearly stated I could not see it and where I said I would like it delivered to me.

I have looked again at my 'vaulted investments' under the heading investments and there is nothing to see, especially as I am automatically returned to the sub category Investments.

Also, despite sending e-mails to this effect, no one has bothered to message and explain why or help show me through this process.

Irrespective of the telephone system being down, this is rubbish customer service.

I recently purchased a coin from the Royal Mint, I cannot find any information on that purchase in my account, despite Royal Mint telling me it is in their vault. Nothing shown in the vault.

Money has left my account.

Now they are not responded to my e-mails and surprisingly the phone systems is down.

Buy your precious metal coin elsewhere as this organisation does not seem to be fit for purpose.

A few years ago I bought the Ryobi multi tool, RM1801 and all went well for a while till it stopped. As usual I did my research and found that these multi tools were prone to failure, sudden stoppage.
I contact Ryobi and they did their due diligence checks on model and serial number, they obviously knew that there was an issue as they offered to replace there and then. I sent the serial number tag and waited for the replacement.
Now the replacement has also failed in the very same manner and know having revisited the issue in greater detail, it transpires that the issue lies with the electronic switch, roughly £50 in cost, so in essence, there is a fault that Ryobi are aware of but did not rectify on the replacement model they sent me, is that built in ‘obsolescence’?
I reported the failed device, only to fine confusion about the serial number, Ryobi seemed to recognise the serial number and despite sending them numerous photographs they still expressed their concern over the number but eventually sent an apology and agreed that it was a UK model but I have now been referred to another site which according their RYOBI Support, ‘This site will provide the appropriate support for your region’.

My advice after two such failures and either a very costly repair or I give in and buy a replacement but not a Ryobi as the failure rate, for me anyway, is 100%.

Please explain what processing a human, other than me, performed in the purchase of the tickets, it is all automated.

Huge rip off of on the processing, delivery and sundry costs.

Nothing went wrong but I had to voice my concerns at the cost, a base cost per ticket of £95.00 I bought six (6) but the cost was increased by a booking fee of £12.35, a donation (not really a donation as I saw no obvious option to remove this) of £1.00 and then a Venue Levy cost of £3.25.... ALL of these per ticket.

Then there is a processing fee, £1.50 and an electronic delivery fee of £3.00

So what should have cost less then £570.00 was inflated to £674.10.

I can live with a Booking fee for the entire one of batch of Six (6) tickets, why a venue levy and also donation.

Electronic deliver costs nothing nor does the processing as I processed it all myself with the software taking my money.

Michael at REST has been in touch and supported us. What started out as a less than positive experience due to a previous employee has become a more positive experience.

Based on your reply, which is at best disenguous, please send me the original e-mail containing all the documents that you have sent today.

So the original e-mail.

I find myself returning to Trust Pilot to leave yet another negative review for what it now appears to be an appalling supplier based on my experiences.

When selling their product, we were told that within 30 days of completion and go live, we would be sent documentation so that we could engage with our energy provider for a more financially beneficial tariff, the reason why we all opt for solar panels.

Now that they have our money they don't care. I have now chased twice for the documentation and one each occasion the contact at REST, why the hell they choose to use WhatsApp is beyond me, has read the message but has chosen not to reply and has ignored me.

I have also asked why only I, or my wife can use the app and why both of us cannot have our own logins?

Guess what... No reply!!

Why are REST using WhatsApp, is there not an e-mail option?

For any prospective customers, learn from our mistake and chose another provider.

The situation has now changed. The account manager arranged for the scaffolders to visit and remove the scaffolding.

The installers were incredibly lovely and professional but the after installation service has been rubbish. The scaffolding is still up, despite asking, twice and been ignored, for it to be removed before the next set of workers come round this week, W/C 29/09/2025to work on the spalled brick work before autumn/winter weather sets in.

I have an LG OLED55C14LB, manufactured 01/2022, the TV failed in less than 3 years.

The TV starts and then within 15 seconds reverts to standby, I have tried all the recommended steps to reset the TV to factory defaults. However, nothing I have done allows me to rectify the problem, so I called a local TV repair agent and he expained that they could not repair an OLED and the costs to repair it would be prohibitive, plus he mentioned how they were seeing more OLED failures.

So I entered into a live web chat with a LG agent. The LG agent suggested all the various checks which I had already undertaken and during the course of the conversation he explained that the repair cost would be £999.00. I asked for the details of reccomended repair agent to understand the possible costs I may incur in repairing the TV away from LG.

The new authorised repair agent explained that the repair costs, which involved a replacement main board, would cost least £500.00 +VAT.

Can some tell me two things, how is it that if the cost of repairing these TVs is exhoritant, how does this meets any enviromental protections.

But mainly, why is it soooo expensive to repair?

Trying to contact Habitat, either via the live chat or phone number for advice about a habitat sofabed has been a nightmare.

On the 31st, March, around 11:00, I booked the Camden apartments, 284 Camden Road, Camden, for an overnight stay.

I had supplier engagement events starting 16:30, where the head of department requested my presence. However, the last meeting of the afternoon was 15:30 so I requested a 15:00 to 16:00 check in. At the time of booking I was informed, online, that there would be a £300.00 refundable deposit. It was there as part of the Ts and Cs, I agreed to the Ts and C's, paid the accommodation fee. I had the confirmation e-mail too say all was good.

Straight after the meeting, around 15:35, I made my way to the accommodation, after turning up to the wrong venue, so that was my fault but when at the correct address I had to call the number given before I was allowed to enter the building to deposit my over night bag.

But that was not the big issue, I was told that I had to provide either passport or driving licence ID number, I was understandably ticked off and asked what happened to the refundable deposit as stated on the online form and why if they required passport or driver's ID, was it not on the online form or or requested via the confirmation e-mails so as to save time as it was now 16:10 and I had to be at the venue for 16:30, so no chance of freshening up or even a change of clothes.

I started to give the gentleman my driver's licence number but was told I had to send a photograph via the site, again I was less than pleased, but I told him I would hang up, take a photograph and send it via the site as asked.

When I did that I rang back to say all was done, I was told that due to my behaviour, yes I was almightily ticked off and now extremely late, that they had cancelled my booking and that a full refund would be given.

The day after, 1st April, Booking.com rang me and asked about the stay. I explained the situation and they took full payment for a stay that did not happen.

The transaction was not as advertised and the service was for fit for purpose so where is the full refund.

So having lost my packages, see previous review, after I refused acceptance and explained in great detail via chatbot, e-mail and phone I had this from Evri today:

'Whilst I look into this for you, could you let me know whether your parcel has been located or not since you raised the enquiry. For example could you check with any other members of your household, neighbours and / or safe places at the delivery address to locate the parcel.

If you still can't find your parcel after taking these steps, please reply to this email and I'll be able to assist further.'

How much more ridiculous can it become?

How terrible can you be, changed name from Hermes to Evri but still rubbish.
The courier's representative rang the doorbell, left the packages and made his way to the car, fortunately I was at the door before he drove away. Had he waited for me to answer the doorbell, this issue would not have arisen as I would have refused acceptance before he scanned the packages and left them.
However, he returned from the car when I called him back, listened as I explained that I was told to refuse the one not needed and I explained that I could not see a means to differentiate between the two packages, that was because the labels were Evri labels and I could not see the Cosy House order number.
The cost of the items within the packages are such that I cannot afford to write these off, I need a solution, ideally the packages need to be found, returned to the supplier for a refund or I may have to speak to Citizens Advice to understand what my rights as a consumer are?
This issue has been created by Evri by either poor working practices or poor processes and not the supplier who has been great.

I have asked for a response with a solution before the end of the week, Friday, 28th March 2025, so I know what my options are.

I cancelled my Giganet service in October, my new provider, Zen, started services 30th October 2024.

Yet the appallingly, abysmal Giganet are still, despite being informed 3 times that I no longer take services from them, sending my invoices for services they do not provide.

At one point, this incompetent company gave me one years service, free of charge because they failed to implement the billing process, Direct Debit, at their end.

How useless can you be and yet, still be in business?

Absolute rubbish. I have bought 8Tbyte NVMe SSD on two separate occasions, from two separate companies and on both occasions they have shipped 4 TByte NVMe SSD only. Knowingly.

Aliexpress dispute resolution is so very hard to navigate, deliberately so, I am struggling to find a prepaid returns address for this latest lying company.

DO NOT USE ALIEPRESS

The response from Zen Tech core support for this issues I am experiencing is 'hope you are well and I'm sorry about the issues you are experiencing.

I have discussed this with a colleague, and as Stefan stated previously this is something that is unsupported unfortunately.

I would recommend contacting the manufacturer of the router AVM who may be able to provide further support. I have provided a link for this below.

Contact us

If you have any further questions, please do not hesitate to ask either via directly responding to this e-mail, speaking to us on live chat, or by calling us on 01706902001. Our opening hours are between 08:00 - 20:00 on weekdays and 09:00 - 17:00 on weekends and bank holidays'.
My statement to this is why the hell do I have a degraded service. Giganet were bad but at least I could share the various PCs and data on my home network.

Last Thursday I moved from Cuckoo ISP, formally known as Giganet, to Zen and boy has it been a kin doozy! I have had to update the settings, saved the settings, reset the router, update the router.

Lost my share on the server in the loft, I used an IP share and thought I could do the same by using the same process, the new static IP.

But ***k no, if only it were that simple.

But worst still the staff at Zen seem completely out of their depth to either sort it or help me sort it.

Do not sign up with this ISP.

On the day I bought the car, Saturday, 7th September, and drove it down to Northampton, I noticed that a icon on the dash appeared, an 'amber triangle with an exclamation mark'. The following day. Sunday, 8th September, during a drive into town, there was no error message. However, on the Monday, during the commute to work, Camden council, the error message was there, and then again the next day on my return home. I rang and reported it to G H Motors, spoke to someone, who was very dismissive, told me 'it could be anything'. During the next few days the same message, on longer commutes, the icon kept appearing and then an error message appeared ' Front Sensor: Assist Impaired'. Again. I rang G H Motors but this time I spoke to Eric, he actual offered helpful advice and over the next few weeks he and I tried to find a solution to the issue. Today, after attempting his suggestions over the weekend, and his request 'to let him know how I got on' I rang to let him know the outcome but only managed to speak to XXXX. XXXX, the antithesis of Eric, a most unhelpful, ill-mannered man, explained to me that the warranty does not cover this issue but only covers major mechanical issues, this is despite, on the day that I picked up the car I raised the warranty issues I previously had with RAC, to be told that 'our warranty is better'. XXXX also stated the the issue was not there when I picked up the car, implying that I caused the problem. I would like NXXX to prove that the issue was not there when I picked it up and or that I caused the issue. Under the Consumer act 2015, I am supposed to inform you of my intention to claim a full refund based on my belief, and I did specifically ask the question at the time I picked up the car 'is there anything about the car I should be aware of?’ and the answer was 'no'. I was hoping that the issue could be repaired but XXXX's attitude and behaviour has not been good customer service. I do not feel the car is as advertised, free of fault/s.

Under the Consumer Rights Act 2015, goods you supply must be of satisfactory quality. As there was a problem with the goods when I bought them, I request that you give me a full refund.

Bought my wife's retirement cake Saturday morning around 11:30 from the Northampton branch.

Imagine our surprise to fined that on Sunday the raspberries on top of the remainder of the cake were showing signs of mold.

I am annoyed that Trust Pilot does not allow for No Star reviews for the most appalling of service providers.

Giganet is now up there as completely useless and inept.

We returned from abroad on the 23rd June to find issues with our internet service, even the TPlinks I was using to pipe WiFi to the furthest parts of the house were dead. There was also an e-mail from Giganet to say that if we did not pay our overdue bill they would remove service. That concerned me as we had had issues with the direct debit but I had, after repeated messages to Giganet, sorted that and had a functioning DD in place. Concerned with that I called on the number provided, a helpful lady looked into the issue and asked me to wait while she did some digging. After being on hold to me she said that she needs to speak to a manager would would be back to me. Some time lapsed before,l she came back to me, apologised for having me on hold and then proceeded to apologise a lot more and explain that they had made the mistakes at their end by not requesting payment from my bank, for Eleven (11) months. I check my billing account weekly but only to check for payments due between watch pay period and if need be added money+ extra to make sure payment will be met.

So a little over £400.00 was written off by Giganet.

That is possibly why since 23rd June 2024, we have had the worst service from Giganet, the internet service has been up and down like a bloody yo-yo. I have run a continuous ping to BBC.co.uk and every time our PCs, all hardwired using cat 7e cabling, lose connection, I have taken screenshots of the pings dropping and sent to Giganet. I pay for 500mbps, so there should be 500mbps at the network card, but only clocking between 90 - 250mbps, when it works.

When the system was installed, I asked for it not to be stuck under the stairs but no one listened, now I have been asked why was it installed there??😭

I was asked to check lights on the router, change the ethernet cable from the fibre cable adapter box to the router to a new cat 7, did that, but then I had an e-mail apologising for that as that was the wrong advise.

Then I had an e-mail to say a new router was being sent out as the current one was faulty, no one spoke to me about any router issues, despite e-mail ls and phone calls asking for a supervisor to talk to me.

The new router was absolutely rubbish, red lights everywhere, so I plugged the old one back in, even though my wife has lost connectivity whilst updating patient records and has to then start over again. I have lost connectivity whilst in TEAMs meetings with suppliers and fellow colleagues. We cannot watch any streaming service without the connection dropping.

It is the most appalling technical support service I have come across, and I work in IT. The poor from line phone agents read the comments from technical support off their screen, so really not their fault.

Management and tech support seemed to hide away. I have vision of a basement and two geeks with another chap hiding in a darkened room.

I have repeatedly asked for a phone call from a supervisor/manager.

I know that Giganet are on CHIC's frameworks as a service provider. I will have to feedback to ex-colleagues as to the horrendous issues I am still experiencing even after all this time.

Avoid this company at all costs.

21st July 2024 @19:20.
Sat trying to watch 'Today at the test' service has been interrupted 5 or 6 times already, incredibly frustrating and yet this organisation has not responded yet alone resolved the issue.

As a family I booked my daughters, their partners on a trip to Marrakesh on BA, 11th June to 18th June. My wife and I were travelling on the same flight out but returning on the 22nd as we were travelling onto Fes for a few days. My daughters and their companions had checked bagagge on both legs of their journey.

Whilst checking in at Marrakesh, my daughters and their partners were told that they had no checked bagagge allocation. As we were on a train at the time they could not contact me and so they were charged, again, for checked bagagge.

Now that I am trying to chase BA and MyTrip to resolve this and ask for a refund, they are ignoring me and or pointing to their app, a useless app when you have issues and want to speak to someone.

On the 22nd, when my wife and I checked in at Marrakesh they tried to do the same to us and when I challenged that, the agent mysteriously found the other screen which contained information of our checked bagagge allowance.

Avoid this provider if at all possible.

Tried to call the Tesco customer service phone number to ask for help with changing personal details on my account only to be given instructions that do not help in my case and then the system disconnected.

What is the point of a service that is not fit for purpose?

I ordered an album on 1st June 2024 on 2-3 day delivery. On the 5th of June I e-mailed Roov for an update to be told that delivery is on the 12th of June, two days after my daughter's birthday and two days after we have left to go abroad for a holiday.

Had I not contacted them they would not have contacted me to explain their cock up.