Mark Lewis

Placed an order with TLC and Superlec direct on same day 29/01, received the order from TLC the next day via dpd, superlec sent me notification the day after with dpd tracking, 3 days later dpd still not received packaging. Excellent service from TLC far better than some of the other wholesalers out there.

Ordered two bundles, one battery and one mains, received two battery bundles. Contacted them straight away and the correct order was sent that day and return of wrongly sent bundle arranged. So quick to resolve their mistake. Answered emails quickly and very helpful, so no complaints there. Have now fitted the detectors and was able to link them all together with the help of the instructional video on the website. However when installing the mains units, one of the bases had a misaligned connection on the cpc, so was unable to install two conductors in the base and ended up having to use a junction box prior to the base. Didnt have time to ask for a replacement. Overall would have got 5 stars if it hadnt been for the couple of minor issues.

Used Primetools twice recently and on both occasions my order was processed quickly and goods arrived the following day, once using dpd and the other Royal Mail. Unable to comment on their service with any issues as not had any so far. Good prices on items ordered, as with any supplier need to shop around as some prices are good other items not so good. Overall would recommend using them if looking to buy from them.