Unresponsive customer support
I have a subscription at happy tabs, and am happy with their product. However, I am very unhappy with their service recently. My order did not get delivered. I have tried reaching out to their customer support multiple times now, and haven't received any response yet. They did charge my card, so currently I paid for nothing at all.
Reply from Happy Tabs
Ref: 5566
Hi Maarten,
We’re very sorry to hear about the issues you've experienced. Recently, we’ve been facing some logistics challenges, but we’re committed to restoring our relationship, especially since you’ve been a valued customer for a long time.
To make things right, we’d like to offer you a full refund of the amount paid, as well as sending your order in full.
Could you please reply to our email, thanks!
Wish you all the best.
Kind regards,
Jonathan
