Norman Nickason

Great stock, great value and great service.

I had a dispute with Halfords Autocentre in Kettering over poor communication and poor work. I had to go to independent arbitration as their customer service was appalling. Their online chat "experts" were in India. They had no expertise and their grasp of the English language was not great. They would assure me that they could take action that never happened. The telephone "experts" were in South Africa and would also give me assurances that things would be done, or that things were possible, which, likewise, never happened. Eventually an agreement was reached, not 100% satisfactory, which the autocentre tried to alter by adding on charges.

Part of the agreement was a £50 e-gift card. The deal was that once the cost was paid and the car collected I would receive the card. The car was paid for and collected on Friday 13/03/2026. I did not receive the e-gift card until Monday after having had to chase it up. Their excuse was that the car was not collected until Saturday when I have proof that the car was collected on the Friday (I received the scrap value as soon as the car arrived in the yard). Either Halfords are lying or the Autocentre did not inform them straight away for their own reasons (hmmm!).

Don't use Halfords. Rubbish customer service and lacking in integrity.

Although they only had one driver on the day, they put it out to a contractor and my car was picked up when needed. The money was in my account quickly. The service and courtesy far outstripped that shown by the company that my car was collected from.

They helped me find and finance a car but when I called today I was met by an abrupt, rude gentleman who had absolutely no telephone manner. This is not good customer service.

I had to keep contacting them and was constantly told, "It will be ready tomorrow." They didn't contact me until the third day when they had suddenly discovered a whole bunch of work that they should have picked up much earlier. I needed my car and, as Halfords do not do courtesy cars, I had to hire one at my own expense. Meanwhile their customer service department is based in India (online) and South Africa (telephone). They are described as "experts" and will say they can get something done when neither is true. In response to my complaints, Halfords offered me a £22 discount and a £50 Halfords gift card. After going through arbitration I got a further £100 off, but I would say avoid Halfords at all costs. They think they are too big for accountability.

Friendly, well stocked and some good prices on bunny hay and cat food.

Prompt service with good quality product.

Affordable, good stock and quick service.

Friendly service and good range of Rabbit Pellets.

Swift service and coupons can take care of delivery fees.

Using direct bank transfer was so easy, and the coupons covered the transfer fee.

Simple and quick, with coupon discounts available.

Easy to use and discount coupons available .

Eva was very helpful. I just wish that the agents were better with English as I had to ask for clarification more than once.

Great help. The tickets were a little slow in coming through but Sarah responded swiftly.

We got the item, but it only needed pushing through the door, so not really a chance to demonstrate good service.

If you want to ferment, do it fresh! Great service, great price.