Matt

If you're thinking about buying from the Harvey Norman Customer Direct website—don’t. Save yourself the frustration and shop elsewhere.

I had an issue with an item I purchased, and trying to get support was a nightmare. There is no way to speak to a real person—no phone number, no live chat. The only option is to email them, and it takes days to get a response. Every reply felt like it reset the conversation, and I ended up exchanging around 20 emails just to get a simple refund.

To make matters worse, the Customer Direct website is completely separate from the physical Harvey Norman stores. You can’t walk into a store for help, returns, or even basic support—they’ll just tell you they can’t assist with online orders.

It took 30 days of back-and-forth emails to finally get my refund. The whole process was slow, impersonal, and incredibly frustrating.

Bottom line: Don’t waste your time. If something goes wrong, you’ll be stuck in a long, drawn-out process with minimal support. Buy your item from a retailer that actually stands behind their service.

DO NOT BOOK OR USE!
No reply to emails or generic response from a robot.
Would not refund me due to a cyclone on the Gold Coast where all flights were cancelled and multiple attempts to contact them to re book a different time and no reply. Hotel even reached out to them and nothing. a scam and joke. DO NOT BOOK AT OWN RISK!

We couldn’t be happier with our experience at Zaneti’s! Their furniture is not only stylish and well-made but also offers incredible value for the price. We’ve had our outdoor set for over a year now, and it still looks as good as new. When one chair had a minor issue upon arrival, their customer service team was quick to resolve it with a hassle-free replacement. Highly recommend Zaneti’s for quality, affordability, and outstanding service!