Do not buy from these scam artists
Do not buy from these scam artists. Not sure they are even a real florists. When you phone the shop number it sounds like a call centre. The guy I last spoke to said he didn’t work in the shop or for the support team so no idea what he does. I paid for same day delivery between 12 and 1pm. The flowers were delivered at 6:30pm when the office was closed. The flowers were just left outside on the steps. Luckily they weren’t taken. The next morning when the office opened the recipient received the flowers. They were wilted and looked nothing like the picture on the website. I emailed the support team who didn’t reply until I phoned the shop. I then asked for a full refund. They refused but said they would send out another bouquet free of charge. That never arrived so I contacted the support team again. Again they didn’t respond until I spoke to the shop. They have now blamed me for not telling them when to make the redelivery. This is despite the email chain quite clearly stating when the redelivery should be made. I will provide an update when I have one but for now, do not buy from this shop.