Amazon Reviews 

Good service, but delivery can be hit or miss

Following Amazon instructions is an absolute joke !! Impossible to talk with a live person. Instead, customers are left with an endless series of stupid prompts to follow that end up nowhere. No help. No customer service. Amazon sucks.

Just sharing my experience my order never even shipped after a whole week, tbh, leaving me pretty frustrated with the whole thing. Avoid if you are in a hurry.

They have my package but cant cancel it because they don't have it and it’s going out after my vacation even though i paid extra to get here before. Very disappointed and i will be getting my money back.

I order from Amazon quite often. Most items arrive on time and as described, but occasionally deliveries get delayed by a day or two. Returning items is simple enough though, and customer service usually handles problems well. Good platform overall, just not always perfect with shipping.

What's the point of same day delivery if your order is delayed every...single...time...

Get rid of the option if the order is never going to be on time.

Sent a faulty wheelchair. Refusing to refund me or assist with a return.
Stole my disabled daughters money.
Left her without a mobility aid.
Vile company.

Dodgy company, scammers
F Jeff bezoz

If I could give no stars I would! This is going on forever I have the cal 4 it 5 times to get something delivered that was due in 24 hours! Customer service is a joke that don’t follow through with what the say! Temu is better!

many complaints but that service works

As i was purchasing an age restricted item. I had to click on a link. That link wasn't working as it didn't take me to another page to perform the age checks.

When I contacted amazon online chat help. They seem to be only talking about something irrelevant to the issue, that was from 2 lower level staff and a so called leader, to make matters worse they wanted me to delete all my store payment cards expect one credit card. I felt they never tried nothing else and I didn't believe the advise they given me as If it didn't work I have to waste alot ofvmy time I putting all my payment cards abd my banks security procedures.

Even when I complained to amazon executive office, they didn't deal with the issue only taking again about irrelevant topics. I felt all of them were just reading from their help books and not transferring to a technical person.

So from my investigates and research ( which amazon staff should of done). As I tried different mobile devices (mobile phone and tablet) to click on this faulty link. I thought let me try my laptop and it worked. Again, amazon never bother to advise to try other devices.

Beware of what Amazon staff give as it could cost you time and money. Amazon dobt care as they only just want to make their billions and offer poor customer service.

Purchased 12 rolls of wallpaper 6 on one order and 6 on another order, they where no good for what I wanted it for so I returned, I had to pay for return £13.18 , the seller has only refunded me only for 1x6 not the other order, amazon don't want to know , so now I'm well out of pocket , and now Evri has told me they couldn't deliver the returns, thought amazon could help but no, I will end with amazon it's been a total nightmare.

This is the worst shopping platform, your money will be lost, this is such a bad service, they first send the wrong order themselves and then say that the customer should spend his money and ship the order, only then will he get a refund.And when you complain to the national consumer helpline, they blame the retailer and close the complaint. The app is terrible, and the consumer services are even worse. They just make false promises.

Delays and unfulfilled orders recently

Not only are their prices outrageous, but after your first purchase, which you get that day, it takes longer and longer to get your items. I have Prime, and my tings are taking 8 DAYS TO GET TO ME!!!!! INSAINE!!!! What is prime for? I thought it was supposed to be fast and free shipping? Well, it is definitely not fast!!!! There is no guarantee with that company!!! It is not right at all!!! Another thing is that they don't follow the delivery instructions that you provide. They do not ring your bell or knock on your door to notify you of your packages. They just leave them on your porch to bake in the sun. They don't care if they're electronics.

Good service and delivery

Delivery was terrible!!!! Delivered to the wrong house, then the online chat function won't let me write the problem, then I called and was told I needed to wait 4 days to ensure it doesn't 'turn up' regardless of a picture showing the wrong house. I waited 6 days and the chat function still won't let me write anything and automatically shuts down. Then I called and talked with the most useless costumer service ever. They requested a picture of my door and I said check the other delivery picture because they were correct but they won't. So I use the picture they had taken of a correct delivery from before and was told that's not good enough. I didn't receive this product and I still haven't received a refund.And now I am waiting on approval of the picture. AMAZON IS SCAMMING AND STEALING!!!! AMAZON IS NOT UPHOLDING ITS POLICIES!!!!!

I called to update my phone number and unlock my account. I’ve been having issues getting into the my account for some reason and I just recently changed my number.

I had a good experience, however, I wish it were easier to find a customer service number for you guys! I couldn’t find one on the app under help! I had to actually search for a customer service number for Amazon on the internet which is ridiculous when I’m in the app under help! But otherwise your agents are wonderful and get the job done great! Thank you so much! And I didn’t have to wait more than 5 minutes or so to get someone on the line. Again, thank you! Most companies have you jumping through hoops with AI after AI after AI before you get put on hold for 45 minutes or longer! I’m glad my Amazon isn’t one of them! This is a company that’s still about true customer service and it’s greatly appreciated by your customers, trust me! Thank you!

Went to Amazon for my pre hire in Loveland Co and they never told me their was a test you have to pass to get hired on so lame and their discriminated people with disabilities. They just looked at me like I was dumb

I canceled my Amazon Prime subscription because of the ongoing problems with delivery. Quite often, when I place an order, Amazon shows a specific delivery date, for example Friday, and I choose the product specifically because that date works for me. However, after placing the order, especially once it is being packed, the delivery date suddenly changes to Sunday or even later.

This is extremely frustrating and inconvenient because I rely on the delivery date that Amazon initially provides. If Amazon cannot guarantee the delivery date shown at checkout, I don’t see the point in paying for Prime.

Unfortunately, this happens often enough that I eventually decided to cancel my subscription. I really wish Amazon would either provide more accurate delivery estimates when customers place their orders or actually stick to the delivery date they promise.