Amazon Reviews 

48,643
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,992 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that packages arrived significantly late, were left carelessly outside, or went missing entirely without proper notification. Furthermore, shoppers struggled to resolve these problems because getting in touch with customer support proved incredibly difficult and unhelpful. The minority of people were satisfied with the service, noting that their regular orders arrived promptly and precisely as expected. Some reviewers also found customer service representatives to be polite and efficient, offering reliable assistance when needed. Others mentioned that the platform provided a convenient shopping experience with a wide variety of available products.

What people talk about most

Delivery service

Consumers find delivery_service to be a frustrating experience marked by significant delays and unfulfilled... See more

Product

Customers consistently note ambiguous experiences with product quality and descriptions. Reviewers frequently... See more

Customer service

Users describe negative interactions with customer_service, noting that representatives often offer no... See more

Order

Reviewers highlight negative aspects of order processes, noting that items frequently arrive significantly... See more

Service

People report negative experiences with service, noting that the overall quality has declined over time.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

They keep changing the delivery date on my order. It contains personal care products. I am navigating painful medical conditions, and offering a refund in 5 to 7 days isn't helpful. I don't want money... See more

Rated 2 out of 5 stars

I ordered a car part and received a stretching board on August 5th 2026. I returned it of course because that’s not what I ordered or needed. The seller is not shipping me the replacement item and Am... See more

Rated 1 out of 5 stars

Amazons quality has declined over the years, drivers just dumping parcels on my front door and driving off, then parcel gets stolen. Time wasted money wasted. Amazon support just gives you the typical... See more

Rated 1 out of 5 stars

I had a truthful review for a product rejected by Amazon. Nothing derogatory basically stating I hope the product works. It was Bear Spray. What's wrong with hoping it works if you need it? Amazon's h... See more


Company details

  1. Book Store
  2. Clothing Store
  3. Hobby Store
  4. Shoe Store

Information provided by various external sources

Online shopping from the earth's biggest selection of books, magazines, music, DVDs, videos, electronics, computers, software, apparel & accessories, shoes, jewelry, tools & hardware, housewares, furniture, sporting goods, beauty & personal care, broadband & dsl, gourmet food & just about anything else.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

49K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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1.6

All reviews

(48,643)

9,143 reviews in the last 12 months

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Rated 1 out of 5 stars

I purchased heat plates with Amazon

I purchased heat plates with Amazon. The company who supplied the plates is Weimengshop. The wrong size was sent.I promptly returned them. After multiple emails this company has refused to issue a refund and has now closed my enquiry.
Very very poor customer service and I would give negative 5 stars.

August 20, 2026
Unprompted review
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Rated 1 out of 5 stars

I have tried 3 times to order an A4…

I have tried 3 times to order an A4 wall calendar for 2027. The first two times I was sent an A3 Calendar, the latest episode in this saga I have been sent an A2 calendar which I am returning as did I with one of the A3 calendars. Two thoughts come to mind:- Amazon haven't any A4 calendars and the staff think they are helping by sending the smaller ones or the staff picking the orders do not know the difference between the number 4 and the number 3.

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Straight up CROOKS.

Straight up CROOKS.. Something I haven't ordered in about a year hit my debit card out of the blue.. Not only 1 bottle of berberine, but 2..& I've never ordered 2.. Amazon hit my debit card for $77. They told me Aug 20th a supervisor would get back to me in 48 hours.. never happened..so today I called & they apologized yet said there's nothing they can do.. Deal with this lying crappy company at your own RISK.. Now I'm gonna have to do a charge back which takes longer .. Beware of AMAZON!!!!

August 24, 2026
Unprompted review
Rated 2 out of 5 stars

Return policies changed & stinks! Amazon was great for me because their…

Amazon was great for me because their easy return policies. This the only real reason i use them. They provided me with a UPS label & i dropped it off at the authorized dealer next door to me. It was super easy esp since i am handicap and cant travel to far. Now they are forcing us to drop off at either a staples or amazon locker. First we dont have many in our area that dont require travel time for me. They are just trying to save a buck & i dont need it. I dont use shein because of their horrible return policy. I hope @amazon appreciates what made their business grow & not get to big for their bridges because their business could do a complete 360 one day & this will be one of the reasons why

August 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Ive been using Amazon for years never…

Ive been using Amazon for years never really a problem but 3 days ago I was warned of unusual activity on my account, someone has attempted to purchase items not using my credit card so Amazon have decided to close me out of my own account, this means I cannot contact customer service as the email address and Password have been changed, Ive tried phoning customer service but its automated and asking for the one time password which was sent to me, ( no it wasn’t) crap service!

August 21, 2026
Unprompted review
Rated 1 out of 5 stars

This company does not do what it is…

This company does not do what it is suppose to do and hand the parcel to the customer or leave with a neighbour, so when i have on my account DO NOT LEAVE ON THE DOORSTEP do you continue to do the same each time i use you, even when you apologise and say it wont happen again , it does , SO YOU FAILED AGAIN- THAT WHY I ONLY USE YOU IF I HAVE TO. ONE OF THESE DAYS YOU GET IT RIGHT !!

August 21, 2026
Unprompted review
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Rated 1 out of 5 stars

DO NOT USE Total fraudsters

DO NOT USE Total fraudsters

DO NOT USE Total fraudsters. Took money via Amazon for a fan had run around with dated for delivery for three weeks then said not available . Amazon totally useless cant control third party sellers.
Have started "small claims court action" as bordering FRAUD

Would if i could give minus 10 !!!!!!!

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Poor expirience

Extremely disappointed — Arrived broken and no refund yet!The item arrived completely shattered and unusable. I immediately contacted customer service about the damaged package, but I still have not received a refund or a replacement. Terrible experience all around. Save your money!

August 20, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered BBQ not delivered

When ordered a BBQ they stated that I would receive it that Friday. I tracked the unit , the carrier received the BBQ on Tuesday afternoon. Friday came, checked the tracking it still showed shipping, not out for delivery. Called Amazon they found out that the carrier would not deliver it until the next Wednesday. I call the carrier, they confirmed they got it Tuesday, but would not delivery it till next week, Wednesday, toning they would do. Tried to cancell the order,could not till I received the unit. Called customer service, was told to wait to receive the unit, then file for credit and I have to take it to a shipping point, 40 miles away. I told them I was going to call my credit card and tell them I was not going to pay for the unit because it was not delivered! They got a supervisor and I got the order cancelled, but it would take a week to get credit back on my card! If not there by the time Amazon told me I will call the credit card company and have them question as to why there is not a credit.

August 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Top Notch

I enjoy being able to order items, and receiving them on the same day. If an item will not arrive within that time frame, they will apologize and that means a lot to me. I only order from Amazon and they're top notch! PERIODT

August 21, 2026
Unprompted review
Rated 1 out of 5 stars

theft from an opened package

I ordered a package, and it was delivered by a young man—I don't know his background, but certainly not British—driving a private Ford Fiesta; he left it at the door and drove off very quickly. I went to check the package right away and found it partially open—wide enough to easily fit a hand inside. Fortunately, it wasn't anything expensive, but I’ve had enough of this—leaving packages out in the rain or looking inside them. It is unacceptable.

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

There's no point to have amazon prime

There's no point to have amazon prime. I ordered 3 items with next day delivery and ly one showed up. The other 2 said delivery tomorrow. Now today it shows 1 of the 2 out for delivery and the other sitting in limbo with the last tracking update in texas somewhere. Amazon support was useless when I called.

August 22, 2026
Unprompted review
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Rated 1 out of 5 stars

From beginning of June until August 23,Been trying for three months to update…

Been trying for three months to update my phone number and it won’t allow me, the two-step verification only since messages or calls to the previous phone number. That’s not valid so someone else who has that number can use it to hack into my account, spoke withseveral customer service reps and supervisors still unable to simply update my phone number so I joined Walmart and took all my payment methods off of Amazon because it was compromised and I was unable to change my password or phone number for over three months.

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

This week 2 next day deliveries

This week 2 next day deliveries.
Never happened, Wednesday & Friday pops up saying delivered .we have no outbuildings, nothing on ring door bell & was home waiting,strange hey! Once again via Evri. Contacted retailer for 1 item, sent a message to me , we have tracked GPS hit link go get your packet,If indeed that was the case, well never heard such nonsense, link did not work, could it be driver help yourself!!! It is becoming a regular habit. Awaiting refunds, we will spend our money elsewhere.

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

Received a used product

I ordered a trimmer, and it came with someone elses hairs on it. Absolutely disgusting. It looked like it had been used multiple times.

August 22, 2026
Unprompted review

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