Reply from HiFix
[REPLY]
- Reviews (373)
- Mark Holder
- bristol, GB
- 2 Reviews
Excellent deal on a Bryston DAC
I recently purchased A Bryston DAC from HiFiX, it was the shop demo unit so had some reservations as to what condition it would be in.
I did pay a really good price for it, and when it arrived was well pleased.
Item was in A1 condition, well packed in original box with original instruction manual.
Delivery was quick, and free.
Was really happy with this purchase, a big thanks to Kevin for his assistance.
- Mohammad Hussain
- 1 Review
Excellent company and price match too
Excellent company, price matched and offered great finance options! Thanks Hifix
- Alex Suter
- 1 Review
Good, accurate advice with no 'oversell' and excellent goods and service.
Called for advice on speaker cable, that would best complement my audio system. At no time did the agent attempt to pressure a more expensive sale and his recommendation turned out to be an excellent VFM choice. I am delighted with the improved sound quality my chosen speaker cable facilitates.
Delivery was lightning fast and wouldn't hesitate to use hifix again in future. Top marks!
- Andrew Bridges
- 1 Review
First class sales and service
Ordered dynaudio speakers,said they would be back in stock in 3 or 4 days,and they were,and immediately despatched ,with an email and tracking number.Unbeatable pricing, fantastic delivery.What i appreciated was that i was always kept informed and up to date,great customer service, well done ,to everybody,you showed how it should be done,keep up the good work,many thanks,regards Andrew.
- Matti
- 1 Review
Tannoy DC6T
Quick & prompt answers to questions, fast delivery to an European country: purchase on Friday, speakers received on Wed. Well packed.
SW could regognise the destination and skip the credit card option in the payment. Understanding the total transaction cost for paypal takes time as the instruction is long and complex. GLS, local agent, could contact and give an ETA or agree on delivery time.
Keep the attitude, will certainly use hifix again and recommend others.
- peter matson de laurierCustomer
- 2 Reviews
Informative, easy to place, prompt delivery
Good site though worried that product box had big gash in it which was not evident on outer packaging. However packing in box was intact and product fine. Absolutely loving our sound dock
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- Kate Way
- London, GB
- 1 Review
Excellent service, highly recommended!
I ordered my speaker stands late Wed afternoon, received an email on Thursday to tell me they were on their way and my parcel arrived early Friday morning! Top Stuff! Thanks!
- John Gillies
- 1 Review
Highly Delighted by HiFix
After a few years of excellent performance from my Denon mini-hifi, it was time for a replacement (it was starting to have trouble reading CD's). Being a confirmed Denon man since buying an excellent tape deck of that make two or three decades ago, I read about the Denon CEOL N8 mini-hifi, and liked the sound of its features, especially its wireless connection capability.
So I priced it at my local Richer Sounds, who reckon they're the cheapest around. However, having had an excellent purchasing experience from HIFix before, I looked up their website to see if they sold it. Not only did they have it in stock, but it was £30 cheaper than Richer Sounds (and with free P & P).
So I ordered it and within a day or so received an email to say it was on its way (along with a tracking number for Parcelforce). I was out when it was delivered within 3 days of ordering, but Parcelforce left it at my local Post Office which is just down the road. Other items I've had delivered when I've been out have been taken back to some warehouse 20 miles away, so big thumbs up to Parcelforce here.
As usual the Denon kit was as awesome as I was hoping for.
So overall, great product from a terrific company with an excellent website, top-notch service, unbeatable prices and free P & P. I highly recommend HiFix, and would certainly use them again.
HiFix + Denon + Parcelforce = One very happy chappie!
- Lucy Rigby
- 1 Review
OUTSTANDING PRODUCT & SERVICE
Ordered the Denon system after looking round, Currys £360 and £189 from HiFix. Yes i didn't get speakers for the price however i didn't need them.
Fantastic little piece of kit which i love so much!
One happy customer :)
- Adrian Day
- 1 Review
Good service except for overseas delivery, which became a nightmare!
The purchase (Marantz separates) itself went well, but unfortunately the delivery to my Spanish address didn't! The estimated 2-3 days became more than a fortnight, Parcelforce (the company they chose!) did their best to avoid helping, and only for me chasing, chasing, chasing (endlessly) the missing items, I don't know how long it would have taken!
Sadly, I won't be able to buy from Hifix again unless they use a much better courier service. Life's too short!
Reply from Hi Fi Excellence Ltd
This consignment should not have taken so long to arrive and we apologies for your inconvenience. As a token of appreciation for the delivery problem if you contact Mark he will arrange a 10% discount off your next order.
- Rosalind
- 3 Reviews
Perfect product at a great price and delivered quickly
Desperate to avoid using tax avoiding Amazon, I was delighted to find this website. Headphones arrived very quickly, no problems at all, will definitely use again.
- Styles
- 1 Review
Great - top notch customer service!
Ordered a Denon RDCN8 and KEF LS50s. I initially put the order through online but there was a problem at my bank's end. A HiFix rep called me and resolved the issue- which I appreciated. Also, I expected delivery to take 3 to 5 days but they dispatched it via a 24 hour delivery service.
So, customer service was excellent, speed of delivery was great (faster than I expected), the products arrived well wrapped up (fantastic given the snow) and I've been very happy with them.
I have no complaints or problems with any element of the service from HiFix and would definitely purchase from them again.
- Clare Szlumper
- 1 Review
Quick delivery
Record player came within a couple of days of ordering and was very well packaged. As of yet I havent used the product I ordered as it is for a gift but it looks fine.
- Nico Morgan
- 1 Review
Speedy and very competitively priced
Read a review of some computer speakers and liked them. Followed a link to the best price available which took me to HiFix where I ordered them. They arrived as quickly as humanly possible and sound great. What more can I say?
- Barbara Larder
- 1 Review
This was a hassle-free transaction
I knew what I wanted to order, so this part was straightforward and my amp was dispatched the same day. Free, fast delivery is fab. I will come back to HIFix again.
- Frazer Simpson
- 1 Review
Excellent Customer Service and Products
I bought a Roberts Solar Dab2 radio from HiFix, and it arrived a few days later. Unfortunately the rechargeable batteries that came with it (supplied by Roberts) were faulty and did not charge correctly. I contacted HiFix, and they sent through replacement batteries by return. Now everything works correctly. Very good product, excellent customer service. Would use them again.
- Bojan.D.
- 1 Review
Everything works perfectly fine. Thank you.
I have to admit that from order to delivery, everything worked perfect. It saved me a lot of money ordering from the UK at HiFix. 150 Pounds at least.
- Sandy Ledwidge
- 1 Review
Wow!
I wouldn't hesitate in using this company again. The order process was quick and easy. I received my order incredibly quickly and the whole transaction was treated in a professional and accurate manner. Can't recommend this dealer highly enough.
- Gary Hall
- 1 Review
great system safe online purchase and fast delivery
bought the portable bose sounddock from Hifix.co.uk and was very impressed with everything great system with fast delivery, will definatley use again, as felt like a valued customer and was very happy with the service and delivered item, i would recommend the bose docking station to everyone who has ipods or iphones.
- Robin Taylor
- 1 Review
Quick and hassle free
I recently purchased some wharfedale 10.1 speakers off an amazon based site which then cancelled my order due to my location which they refused to deliver to. Tracked down these guys and ordered the same speakers for a better price and they turned up the next day. Excellent, efficient service. Thanks a lot!
- Thomas G Thomas
- 1 Review
Prompt, efficient delivery of the requested item
I would certainly have no reason not to recommend this company to friends.
- Steve Valentine
- 1 Review
Good value and quick delivery
Good value, competitively priced and very quick delivery. Would recommend to others.
- Peter
- 2 Reviews
Competitive and reliable
I write to inform you that I have today received my new Bose docking speakers, ear phones and bag, to which I’m very pleased with.
I’d like to take this opportunity to thank you for a very fast delivery of my goods and that I will not hesitate to use and recommend your services.
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- Malc Jennings
- 1 Review
Problematic
Had a bit of trouble with miscommunication and had to shop elsewhere because of it, missing two days (unpaid) off work on both occasions the sales team said the items would be out for delivery and then discovered they couldn't find them in stock.
After contacting Frank (details available on this page) and receiving an apology for the way it was dealt with, I have decided to revise this review. I was assured this wouldn't happen again in the future.
Reply from Hi Fi Excellence Ltd
Frank Harvey
- Mark Allen
- 3 Reviews
So responsive and helpful
i dont often wax lyrical about internet purchases but these guys are superb, responsive, helpful, and deliver when they say. Nothing seemed too much trouble for them and they went out of their way to support my needs. Great customer service, great delivery service and pricing was also spot on
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- Stuart Rushworth
- Gloucester, GB
- 2 Reviews
Superb....
Wanted to get the Mercury V1 following on line review and ideally in "Sugar Maple". My local hi-fi retailer could potentially have got them in a weeks time but....HiFix had them
1) In stock
2) At the same price as my local retailer
3) With free delivery.
Excellent item and service.... many thanks
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- Sabah Iftikhar
- Manchester, GB
- 1 Review
great service, great price, wonderful, would buy from again.
The level of service I received from start to finish was highly courteous and professional on every level. I will without hesitation buy for this company again and recommend to all my friends and family. Buying over the phone was one of the most painless purchases I have ever had to do. Thank you very much HiFix!
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- Paul Spooner
- Sutton Coldfield, GB
- 1 Review
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- Kimmo Talvenharju
- 1 Review
Ordered abroad, got a good deal, everything went perfect.
Top grade customer service.
Fast delivery.
My emails were answered swiftly.
One of the speakers I ordered was out of stock, but they sorted it and
made me a good deal.
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- Dudley Delderfield
- Cambridge, GB
- 1 Review
Excellent customer service
Kevin at HiFix was very helpful with pre-sales and also customer support; liaising with Musical Fidelity on some issues I faced with their kit.
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- Dirk Van Der Hulst
- 1 Review
Good fast service for great price!
My contact with Mark was good: he responded very fast to my questions. Since your price was very competetive, it was not hard to decide to purchase my Denon DNP 720AE from you (and pay via my Paypal account for the extra protection) .
My contact with Hifixabout tracking my order after despatch was a bit confusing: although the mail stated that the parcel was despatched with DPD I was sent a link for ParcelWorldwide services, which gave some difficulties with the tracking number...
- Peter North
- 7 Reviews
EXCELLENT SELLER
I have bought a few things from HiFix, from full systems to a couple of brackets. Excellent knowledge, service and quick delivery.
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- Phil Ackerley
- Admaston, GB
- 2 Reviews
Faultless
I was a bit dubious about buying something called 'b" grade, however I phoned HiFix and was put at ease about the product. There was still part of me that wasn't sure if I should go ahead with the purchase, but with a saving of over £150 it would have been daft not to. I placed the order and twenty four hours later the box arrived. The package was in a large carboard box and I was expecting all the speakers to be bundled inside, but this box just held the KEF box, which appeared unopened. Inside this box was 1 sub and 5 satellite speakers, after 10 mins of looking over them for faults I gave up, all where in mint condition and work perfectly, something my neighbour will agree with, as his door closing seems to have got louder! I will use this company again without a second thought, highly recommended
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- Larry Cuffe
- 1 Review
The courier is the point of contact
I was happy with every aspect of my recent purchase from HiFix. The product was OK, what I expected. The speed of delivery was exceptional...but it was the quality of the delivery that was the star. This is the second delivery I have had from DPD in as many weeks: their communication of expected delivery is second to none. If I knew in advance that they were the courier it could make the difference of choice between similar suppliers. I intend to buy a pair of small speakers next month and HiFix are in pole position because of their courier.
- Terry Gregory
- 2 Reviews
HiFix provides top products at competitive prices along with a great service
I recently purchased a Denon DF109DAB Micro HiFi System. I am very pleased with the product, the price and quality of service. Communication during this transaction was excellent, informing me as soon as the product was in stock and as soon as item had been dispatched. Thank you.
- Ian Powdrell
- Stratford-upon-Avon, GB
- 2 Reviews
Excellent! Great price, quick delivery
Absolutely spot-on - purchased online a Bose sound dock late one evening at a good price, and it arrived after one working day. Item exactly as ordered, and at a good price, and delivered very quickly. So, happy customer, and would happily order again or recommend.
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- Kevin Frost
- portsmouth, GB
- 2 Reviews
very helpful and friendly, an excellent service.
I needed some speaker cables to fit a QED switch box I had also purchased from Hifix. I asked several questions, some probably quite stupid, by e-mail and always got a prompt and helpful reply. I purchased the cable wich turned up very quickly despite the adverse weather. I am very happy with the cable and therefore the advice given. I will most certainly use them again.
- Ken Miles
- 4 Reviews
Lowest price, good tracked delivery, quality product.
I contacted HiFix by phone to confirm price, availability and delivery, ordered by phone and received goods within 48 hours by tracked courier.
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- Nick Garrod
- 2 Reviews
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- Will Thompson
- Manchester, GB
- 1 Review
Excellent service
A great product at a great price. Delivery was very quick and included in the price - excellent value overall.
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HiFix the Hi Fi Professionals
FREE SHIPPING
HiFix offers free shipping on all orders delivered to mainland UK.
CUSTOMER CARE
Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
PRICE MATCH PROMISE
HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
SECURE PAYMENTS
HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
FINANCE AVAILABLE
Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new Take 10 Plan, or simply choose a great low rate on our Classic Credit Plan. It’s an easy and affordable way to purchase the latest technology you want - today!
ABOUT HIFIX
Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 25 years in retail and mail-order, HIFIX.CO.UK is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.
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Frank Harvey
CV1 3BB Coventry
United Kingdom
