HiFix The Hi Fi Professionals  Reviews 

8,597
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 539 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and secure packaging, noting that delicate audio components and supplies always arrive promptly in perfect condition. Many consumers also highlight the highly competitive prices, wide product selection, and knowledgeable staff members who always provide helpful advice when needed. However, some people mentioned issues with courier services, such as delayed shipping times or valuable parcels being left exposed during bad weather. A few reviewers also experienced occasional problems with faulty items upon arrival and found return processes or associated fees quite frustrating.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting fast and prompt shipping times. Consumers... See more

Product

People report positive experiences with product quality and performance. Reviewers frequently highlight that... See more

Service

Reviewers highlight positive aspects of service, describing it as reliable, efficient, and personable.... See more

Price

Customers report widespread satisfaction regarding pricing, noting that items are very competitively priced... See more

Order

Reviewers mention positive feedback about order, noting a quick, simple, and hassle-free process. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used HiFix previously and based on this , I ordered more supplies ( Rega carbon pro stylus and QED classic 79 speaker cable ) as I wanted to tweak my current Hi-Fi components . Excellent servic... See more

Rated 5 out of 5 stars

I just bought the iconic REL Number 31 Subwoofer and Bassline Blue cable, and I have to say that my experience with HiFix has been second to none. Updated on order progress, personal contact to arran... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they wou... See more

Company replied

Rated 5 out of 5 stars

Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record... See more

Company replied


Company details

  1. Hi-fi shop
  2. Audio Visual Equipment Supplier
  3. Electronics Store
  4. Home Theater Store
  5. Home Audio Store

Written by the company

Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.

HiFix the Hi Fi Professionals

Written by the company

FREE SHIPPING
HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
CUSTOMER CARE
Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
PRICE MATCH PROMISE
HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
SECURE PAYMENTS
HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
FINANCE AVAILABLE
Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. It’s an easy and affordable way to purchase the latest technology you want - today!

Our Shipping Promise

Fast 48 hour Shipping

Get free fast 48 hour shipping with purchases over £75.00! 98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(8,597)

521 reviews in the last 12 months

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Rated 5 out of 5 stars

If only purchase was like this

Fast, easy transaction, which arrived exactly as described and well packaged. Will buy from here again

August 25, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic feedback! We're so pleased to hear that your purchase experience was fast, easy, and exactly as described. Ensuring your order arrives well-packaged and stress-free is always our aim!

We greatly appreciate your support and can’t wait to have the pleasure of serving you again.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Hifix

Hifix, is a great company, stocked full of top quality hifi brands. I purchased a rega turntable and preamp. On visiting the shop they set up a listening booth with the turntable and preamp for me to listen to ( try before you buy) . Mark the sales guy really knows his hifi equipment and offered plenty of advice before I settled on rega as my choice. I am really pleased with my purchase and choice of hifi vendor . Thank you.

Just a heads up to the vinyl record collectors in the location, Hifix has a real good selection of records and a back catalogue of RSD releases.
I will be back there soon to pick up a couple more records.

August 28, 2026
Unprompted review
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you so much for your detailed and thoughtful review! We're delighted to hear about your positive experience at HiFix. It’s fantastic to know you enjoyed our “try before you buy” setup and found Mark’s expertise and advice helpful in selecting your Rega turntable and preamp.

We’re also thrilled to hear you’re pleased with your purchase and appreciated our carefully curated selection of vinyl records and RSD releases. Your kind words mean a lot to us, and we’re so excited to welcome you back soon to pick up even more treasures for your collection!

Thank you for choosing HiFix – your support and enthusiasm inspire us to keep providing top-quality products and service.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

very happy…

good price and quick delivery for item i purchased

August 24, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your great review! We’re thrilled to hear you were happy with the good price and quick delivery of your purchase.

Your satisfaction means everything to us, and we look forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Easy online service Got Order fast and…

Easy online service Got Order fast and I am very happy with my Vynal

August 17, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful feedback! We're so glad you found our online service easy to use and that your order arrived quickly. It’s fantastic to hear you’re happy with your vinyl purchase!

We look forward to providing you with more great experiences in the future. Enjoy your music.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

A reliable and trustworthy hifi shop

Hifix responded to me swiftly when I placed my order. And the item was delivered to me on time and in perfect condition. The product's performance was exactly as what Hifix has describe on its website. I would surely recommend to friends to buy from Hifix in future.

August 24, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words and for taking the time to share your experience! We’re delighted to hear that our swift response, timely delivery, and accurate product descriptions met your expectations.

Your trust and recommendation mean the world to us, and we’re so pleased you’re happy with your purchase. We look forward to welcoming you and your friends to HiFix again in the future!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We're thrilled to hear you were pleased with the fast delivery and the quality of the product.

Your support means a lot to us, and we hope to serve you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Excellent service

The service was outstanding, delivery was on time and great product quality.

August 20, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic review! We're so pleased to hear that you found our service outstanding, with timely delivery and great product quality.

Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again soon!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

100% plus service super price fast…

100% plus service super price fast delivery service worth a good look every time 1st for super vinyl

August 20, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Wow, thank you for such a glowing review! We’re thrilled to hear that you were impressed with our service, pricing, and fast delivery. It’s great to know that we’ve earned your trust as your go-to choice.

We truly appreciate your support and look forward to serving you again in the future!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

I am very happy with the purchases

I am very happy with the purchases. the package was well packed I am 100% satisfied

August 19, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful feedback. We’re delighted to hear you’re very happy with your purchases and that the packaging met your expectations.

Your 100% satisfaction is exactly what we aim for, and we truly appreciate you taking the time to share your experience.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great service thank you

Great service thank you

August 19, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We’re so pleased to hear that you enjoyed our service.

Your appreciation means a lot to us, and we hope to assist you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great website

Great website. Easy to pay and good delivery options.
New stylus fitted, working and Pink Floyd blasting out of the speakers.
Thank you for the great service.

August 19, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for taking the time to share such a fantastic review! We're delighted to hear you had a great experience with our website, payment process, and delivery options.

We’re thrilled to know your new stylus is fitted and performing perfectly, especially with Pink Floyd blasting out of the speakers! Enjoy the music, and thank you for choosing us.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

AT cartridge and headshell

A good price, fast service and delivery with good comms. Very happy and would recommend.

August 18, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your amazing feedback! We're so pleased to hear that you’re happy with the price, fast service, and delivery of your AT cartridge and headshell.

Your recommendation means the world to us. We look forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We're thrilled to hear you appreciated our great and fast service.

Your satisfaction is our priority, and we look forward to assisting you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Very good to deal with

Had a few things from them. Always found goods in stock, excellent delivery and good communication

August 17, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your continued support and for sharing such positive feedback! We're delighted to hear that you've had great experiences with us, through our stock availability, swift deliveries, and clear communication.

It’s always a pleasure to serve you, and we look forward to assisting you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Beautiful turntable & amp

Beautiful turntable & amp, great service, quick dispatch & delivery. Very happy with my purchase thank you 😊

August 4, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful feedback! We're delighted to hear you’re enjoying your new turntable and amp, and that you were pleased with our service, quick dispatch, and delivery.

We really appreciate your kind words and are glad you’re happy with your purchase. Enjoy the music!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

I must say that I am very satisfied…

I must say that I am very satisfied with the service I have experienced. The upgrade stylus I received is has made a vast improvement. Also, the package was delivered within 3 days.

August 11, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for sharing your feedback! We're thrilled to hear that you're very satisfied with our service and that your upgrade stylus has made such a noticeable improvement.

We're also glad the delivery met your expectations, arriving within just 3 days. Your satisfaction is our top priority, and we’re always here to help with your audio needs.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Top seller thanks

August 11, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for the kind words! We truly appreciate your support and are delighted to hear you’ve had a great experience with us.

Looking forward to assisting you again in the future!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

I ordered the album frames (5) and they…

I ordered the album frames (5) and they arrived the next day. All up on the wall and they look great.

August 10, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic feedback! We're so pleased to hear that your album frames arrived promptly and that they’re already up on your wall looking great—it sounds like a wonderful display!

If you need anything else, we’d be delighted to assist. Enjoy your new setup!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Couldn't ask for anything better

A relatively simple purchase - new stylus for a Linn Adikt - but ordering was easy, delivery was fast and packaging perfect.

August 10, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We're delighted to hear that your experience with us was smooth and hassle-free, from easy ordering to prompt delivery and secure packaging.

We’re thrilled you’re happy with your new stylus for the Linn Adikt, and we hope it elevates your listening experience. If you ever need assistance, feel free to reach out!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Brilliant customer service

One of the brackets we ordered was faulty and we had to send them back . Customer services delt with it brilliantly and we received our money back in full in less than a week . They did offer to send us replacements with a discount for the inconvenience as well but we had already replaced them .

August 4, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for taking the time to share your experience! While we’re sorry to hear you encountered an issue with one of the brackets, we’re delighted that our customer service team could resolve it swiftly and to your satisfaction.

We always strive to turn any inconvenience into a positive experience, and we’re glad to know you felt well taken care of. If there’s anything else you ever need, don’t hesitate to contact us.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

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