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Recent reviews

Elias

Elias

Rated 1 out of 5 stars

Booking reference 7UXT5N. Three passengers, including my young daughter, booked with Middle East Airlines to Lebanon on 1 June 2026. I contacted TravelUp to cancel under MEA's travel advisory covering the ongoing airspace disruptions. They responded that the tickets were "100% non-refundable" apart from £41 per person of airport taxes, and offered a date change at £150 per person plus any fare difference. The MEA advisory itself which says passengers who booked through an agent must request the refund through that agent was not addressed. I then called MEA directly. They confirmed a refund was permitted for all three passengers on both legs and noted it on the booking. I emailed TravelUp the same day to ask them to process it. That email has not been answered, nor has any of my follow-up correspondence, and they have stopped taking my calls. MEA have since confirmed in writing that they can't refund agency bookings themselves, only the travel agent can. So TravelUp is the only party who can actually action this, and they've chosen not to. In practical terms, TravelUp's position is that a family with a young child should either fly into Lebanon on 1 June or forfeit the fare. The UK Foreign Office advises against all but essential travel to Lebanon, the US State Department has a Level 4 "Do Not Travel" advisory, and EASA tells operators to avoid Lebanese airspace because of active military operations, missile and drone activity, and air defence risks. The operating carrier has issued an advisory that makes the tickets refundable. None of that has shifted TravelUp's position. The booking is now in a Visa dispute with my card issuer. Happy to update or remove this review if TravelUp engages with the booking and processes the refund the airline has already authorised.

Tye Sevan

Tye Sevan

Rated 2 out of 5 stars

Expedia advertises a 24-hour cancellation window for flights, but what they don’t clearly communicate is how long they may hold your money afterward. I canceled a flight within the permitted cancellation period and am now going on 12 business days waiting for Expedia to release my funds. Every time I contact customer service, I’m told “it’s the bank.” Meanwhile, my bank has confirmed multiple times that they do not see any reversal, authorization release, or pending refund from Expedia whatsoever. To make matters worse, other refunds on the same account processed within 1 to 2 days without issue. Expedia’s own terms state that when eligible cancellations are made, they will “automatically issue your refund to your original payment method” and that it “may take up to 7 working days” to appear. Yet here I am well beyond that timeframe with no funds released and no meaningful accountability. What’s especially frustrating is the endless loop between Expedia and the bank, where Expedia blames the financial institution despite there being no evidence the refund was ever transmitted or the authorization properly released in the first place. Holding thousands of dollars of a customer’s money for nearly two weeks after a timely cancellation is unacceptable. If you book through Expedia, understand that “24-hour cancellation” does not necessarily mean “timely access to your money again.” I’ll be booking directly with airlines going forward.