What are you looking for?
Help millions make the right choice
Help millions make the right choice
Share your experience on Trustpilot, where reviews make a difference.
We’re Trustpilot
We’re Trustpilot
We’re a review platform that’s open to everyone. Our vision is to become the universal symbol of trust — by empowering people to shop with confidence, and helping companies improve.
Recent reviews
Rachael Aplin
We ordered the initial taster box for our dog. We were informed at the time that we would be in control of instigating future deliveries (i.e. how much and "when"). However, when I got home I accessed the site to find that my "next delivery" was 5th October at a price of £112 pounds for 2 months (this is at 10% reduced price!). Very expensive. What I am wondering is: 1. How can this company simply take money from my account without my consent. I did not sign anything. 2. Why is this information (automatic subscription) not forthcoming at the time from the sellers, who were very amicable- but even so? 3. To do this without my consent is "misleading" under the terms of the Fraud Act 2006. 4. Why am I not able to cancel this plan that has been set up without my consent for future deliveries? I accessed the site and am unable to cancel until I have had my "first delivery". Surely under basic regulations Consumer contract regulations) I have a cooling off period (14 days) where I can cancel, even if I still decide to have that first taster box? What irritates me MORE than this is I never signed a contract. 5. The seller asked for a "password". I now think the sellers ask for a password and set everything up without providing me with information. But this surely cannot be right that someone has a password to an account that could easily access that account. What happened to data protection? It may be a very good company selling very good food for pets - but these methods leave the buyers without any control over the process. And people less tech savvy will have money leaving their bank accounts without their consent or knowledge. This practice must change if this company want to be viewed in good terms.
MJS
Agreed with the reviews that this is one star being generous. Completed 2 years on 5g home and wanted to downgrade but no option on the app. Contact "customer service" - very, very loose term and they say call (which is a joke as zero option to talk to a human and just sends you in loops) or go to store. Legally they have to allow you to amend your package without physically going into the store but they refuse, they also refuse to give me a complaint reference. So I terminated the contract. Someone else can have my money rather than this sorry excuse of a company of think they are sooooooo clever that I'll just stay with them rather than have to go in person to a store where some numptys will try and convince me to stay on the same contract. They must seriously think people are that stupid. Ridiculous. I have the emails and will raise a complaint with TSC directly. If enough people do hopefully they get penalised. Do not touch with a barge pole.
Musa Farrow
Terrible experience with this company. Purchased a car in February, car fully broke down in April. Returned it to Evans Halshaw which they said they would repair, they didn’t repair it, they took my vechile, ignored all my calls and emails, didn’t provide any update whatsoever, then had to go through the finance company to make a compliant, still to this day haven’t had a call or email from Evans Halshaw regarding the car. Had to go to store to drop the keys off as the finance company had fully rejected the car after inspecting it and found it wasn’t road worthy and unfixable. Wasted months of my time and money for a car that wasn’t repairable, sat round waiting just to hear nothing. When all they could have done was called me and said the truth of the situation and that would have resolved everything. Terrible service. Wouldn’t recommend anyone to buy a car from them.
Pat Carter
Collected my suit for my daughters wedding yesterday from Galvins. This my third time to deal with Ger his professionalism, pattience and attention to detail as always was amazing. After deciding on a suit. Get suggested alterations to be made to the pants that definitely improved the way the trousers looked.He had loads of helpful suggestions and all proved to be right. Ger is very relaxed and easy to deal with, but best of all is says if and item doesn't come up to his very high standards, I didn't feel rushed infact the opposite encouraged to take my time, and reminded of the importance of the correct decision. If like me and not average size and shape, Ger is the man you have to see.
Ogunyemi Abiodun Solomon
Hello, I am writing to kindly request a status update on a tuition deposit refund following the withdrawal of an admission offer for the UGIC MA Logistics programme.The formal request was submitted more than 60 days ago under Refund Ticket: 1158960. A follow-up email was sent directly to the finance and admissions queues on September 12th, but we have not yet received a reply.Because this timeline has significantly exceeded standard processing windows, I would be very grateful if your student support team could look up this ticket number and help escalate it to the finance department for finalisation. Thank you very much for your time and assistance.
Nathan Palmer
5/5 Stars – Incredible Service from Seb! I can’t thank Seb enough for his help today. I was having a nightmare trying to get my new Samsung Watch Ultra set up and connected to the LTE Network, but Seb sorted it out seamlessly. He was extremely patient, knowledgeable, and persistent in troubleshooting the issue until everything was working perfectly. It’s rare to find service that is both technically skilled and genuinely friendly, but Seb delivered on both counts. My watch is now fully connected and running smoothly. If you ever need help getting your devices up and running, Seb is the person you want to talk to. Fantastic service!
Amy Russo
In my opinion it’s a Scam. Ordered in July and still have not gotten it. No updating shipping information. The website couldn’t find my order number. Customer service responded once and the email was all jumbled so it was more than likely some auto-generated stuff. I would love to see the bag all these good reviewers received. Reported to my bank and waiting to see what they say since I want my money back. Also, starting to not trust the Shop app since they are the selling point for this stuff to us.
Diana Dicusari
Horrible company! They market themselves as “UK’s best network”, but they’re Uk’s worst network for sure. They always overcharge you and add random extra charges to your monthly bill, and most of them are completely unreasonable, they’ll try to find anything just to charge you extra fees. It’s disgraceful! Their app and website is also always broken down and never works, so you can’t really use it, you just get stressed and annoyed everytime you go on their app or website. Not worth it.
Becky Barnes
Very poor quality - the product appears to be a cheap dropshipped item sold at a significantly inflated price. When I requested a refund, I was expected to arrange a return to China which would have cost me £15. I was initially offered a 10% refund, followed by 20%, before finally accepting a "goodwill gesture" of 50% refund that I felt I had no option but to accept. The jacket was ultimately unwearable and had to be disposed of. A very disappointing experience and a waste of money.
Arthur LN
I strongly advise against this company; it’s a scam. I bought a loop pack based on the description. It's just junk inside; 80% of this pack is just two-note chords that don't match the description. Very often, it’s just a single long note instead of chords. I contacted customer support to request a refund, but it’s been almost a week and there’s been no response. It’s just terrible. I strongly advise against this company; it is a scam.my request number is 444333
caroline hughes
My original order came to £28 something and they gave me £5 for my birthday so once this free £5 was deducted it made my order come to £24.49 something they added £3.95 delivery. What is the point in giving me £5 if they calculate the price for delivery once this is deducted so out of principle I have returned the order and won’t order from them again. I contacted customer service but they said there was nothing they could do! So much for customer care.
Mireille Riad
SCAM, FRAUD! do not buy!! they sent me very cheap looking clothes i asked to send back and refund they told me how id be up for expensive shipping rates back to TURKIYE? while i receiced it feom a US address i still sent it back and they promised a refund when they receive it and kept me engaged responding with updates on the receipt, until a month went by and stopped responding and did not refund!!! ABSOLUTE FRAUD! DO NOT BUY FRAUD
Tâm Lê hữu
Excellent experience so far! I’ve had a really great experience with XTrend Speed. The application is smooth, intuitive, and very easy to use, even for someone who doesn’t want to deal with complicated features. Everything feels well organized and responsive, and the overall experience has been better than I expected. I especially appreciate how straightforward the platform is. Definitely a service I’m happy to continue using.
Jodie Eastwood
Younger chap so helpful. Pay to have packaging removed & put into the room. The older guy refused to do a thing so 2 friends helped. The item was also damaged in the front with the paint removed from the fridge/freezer. Never again would I recommend a company when staff like that refuse to do their job & I have damaged goods.
Matt Qat
