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Recent reviews

dean birnie

dean birnie

Rated 1 out of 5 stars

CAUTION: Hetzner were amazing for ages. I never had an issue with any of my Storage or VPS products. While the technical product offering and pricing are pretty attractive, their underlying policies and support are DISGUSTING. Hetzner forced 2FA on all accounts via Email. This created a problem for me when i lost access to my email account and was unable to pay for 1.5 billing cycles because I couldn't log in to settle the invoices. I subsequently fixed my email account, logged in, changed my email address and set up 2FA properly to avoid this happening again. I then added additional credit to my account so that the next months invoice could be deducted without me having to log in. Unfortunately Hetzner blocked my account. They have since stated that they will not be able to recover all of my data and will require $55 to reactivate my account. On top of that, they will not refund my additional credit becuase they want to charge me for an additional month which I was never able to use anyway because they blocked my account. Absolute garbage company to deal with. Hold customers data for ransom, force 2FA on customers with no warning and then delete your data the second you don't pay. I'm so genuinely angry I'm not only closing my account, but moving 3 separate companies I host services for using Hetzner to a different provider. This is my personal account and I've been a customer for years... They don't even have the decency to pretend that they care about me as a customer. I hope they go out of business. Edit - Response: What you don't seem to understand, from many of the 1 star reviews I've seen, is that sometimes customers don't pay because they have technical issues, not because they're choosing not to pay. Then when the customer resolves the technical issue and tries to make it all right - you treat them poorly and make it impossible for them to get their data back. That is why your customers are angry. That is what separates good companies from terrible companies. And let's be real, you've proven to be TERRIBLE to deal with. Because you DO NOT CARE about your customers and immediately treat everyone with hostility... For readers - look at all the complaints and Hetzner's responses. They either openly blame the customer for whatever happened, or even when they were at fault, they blame something else. Hetzner are incapable of just saying sorry, they messed up without making it someone or somethings fault. They do not care about you. The second you have an issue, you're on your own and it's your fault. DO NOT DO BUSINESS WITH HETZNER.