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Recent reviews

Mohammed Adem

Mohammed Adem

Rated 1 out of 5 stars

My experience with this company was nothing short of a disaster and, without exaggeration, one of the worst car rental experiences I have ever had. The problems began the moment I arrived at the pickup counter. The lady handling my rental was rude, impatient, and completely lacking in customer service skills. She made me wait for approximately 30 minutes, insisting that my vehicle was not ready. When I was finally sent to collect it, I discovered that I had been assigned a compact SUV instead of the standard SUV I had reserved. Only after I complained was the mistake corrected. Things quickly went from bad to worse. Within minutes of leaving DFW Airport, I experienced a flat tire. I immediately called Roadside Assistance and remained on hold for more than 30 minutes without anyone answering. With no support whatsoever, I was forced to change the tire myself on the side of the road before driving to my hotel. When I finally reached customer service to request a replacement vehicle, I expected them to take responsibility. Instead, I was instructed to drive to a Discount Tire store to have the tire repaired. What should have been a routine visit turned into an exhausting three-hour ordeal because Europcar repeatedly failed to answer calls from the Discount Tire staff, who needed authorization to proceed. The most unbelievable part came afterward. A Europcar representative instructed the Discount Tire technician not to release the vehicle because the rear windshield wiper—already defective before I received the car—needed management approval for replacement. As a result, the technician had no choice but to keep the vehicle until Europcar finally responded. I was effectively left stranded because of a pre-existing defect that should have been identified and repaired before the vehicle was ever rented out. This entire experience demonstrated an alarming lack of vehicle inspection, poor communication, inadequate customer support, and complete disregard for a customer’s time. Receiving the wrong vehicle, being provided with a car that had multiple issues, being unable to reach Roadside Assistance in an emergency, and then wasting hours because of internal communication failures is simply unacceptable. I will never rent from this company again, nor would I recommend it to anyone looking for a reliable and professional car rental experience

Andrea Loricchiella

Andrea Loricchiella

Rated 1 out of 5 stars

Husband and I flew business class from Kuala Lumpur to Sicily and return. Flew from KL to Istanbul with a changeover to fly to Catania. We received an email stating the flight to Catania was bought forward. We wouldn't have even arrived in Istanbul to make the flight. Had to stay over. No offer of a free nights accommodation which is standard on Business Class flights with other airlines. On our first leg from KL to Istanbul my husbands' flat bed didn't work at all. He informed the crew. They attempted to reboot the electronics but no help. He had to sleep sitting up on this leg. Not even a recline. No offer of any compensation, flight was full. We made sure the cabin manager reported this. They knew the bed wasn't working on the previous flight, and the plane was at KL for 3 days prior to our flight. On our way back from Istanbul to KL, same thing happened. My husband's flat bed didn't work. Same with another passenger. Only one spare seat. She grabbed it first. Reported it to cabin crew. I ended up swapping seats so he could at least experience the flat bed for one time. We saved up for years to be able to afford these flights. They weren't cheap. Cost us $10,000 AUD for 2 business class seats. We get back to Australia and I reported it to Turkish Airlines. They offer me 25% of my next flight, expiring at end of 2026. We can't travel now, as I am fighting Cancer. I'm not happy. They then offer me travel miles, which equates to $250 AUD. I'm not happy. Reply that to them. They then tell me virtually too bad and reverse their offers to nothing. I have exhausted my efforts with them. Their Customer Service is non existent. Next option, review on Trust Pilot.