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Recent reviews
Oleksandr Zahorskyy
Booking.com: When Things Go Wrong, the Customer Is Left to Chase Solutions We had booked and paid for accommodation in Ploiești, Romania, a month in advance for our family of five. Just two days before check-in, the property informed us of water supply problems. This caused considerable stress, as the overnight stay was planned for our journey home from a holiday, and there had been no reason to expect any problems with the accommodation. The representative of the first property repeatedly pressured me to cancel the reservation myself, which could have resulted in losing the entire amount paid. I refused and agreed to an alternative through Booking.com. However, communication between the property representative and the platform appeared inadequate, and Booking.com was later given the impression that I had refused both proposed options. This did not reflect my position. The alternative accommodation was significantly less comfortable: a small studio with a double bed practically in the passageway, a separate bedroom without a window, and no proper kitchen. Payment was accepted only in cash or by bank transfer, resulting in additional bank charges. After paying, I also had to make repeated calls and follow up several times to obtain proper confirmation of payment. Booking.com compensated the price difference only in Travel Credits, rather than in cash that could be withdrawn or refunded to my bank card, as I had requested. The company also refused to reimburse the additional expenses or provide further compensation for the significantly poorer accommodation conditions. The support managers were generally friendly and tried to help during phone calls. However, written responses were often delayed or generic, and I repeatedly had to call and follow up to move unresolved issues forward. Another particularly upsetting incident involved the representative of the alternative property. After I posted a review on Booking.com describing my actual experience with the accommodation and payment process, without personal attacks or subjective judgments about the staff, she sent me an insulting WhatsApp message that included a negative personal judgment about me and a reference to my country of origin. I reported the message to Booking.com and provided a screenshot, but received a generic response that did not address the substance of my complaint. Overall, what should have been a straightforward booking turned into a lengthy process that cost me considerable time and caused unnecessary stress. Booking.com helped us find alternative accommodation, but this did not guarantee comparable conditions, reimbursement of additional expenses, or a meaningful response to a complaint about a partner's conduct. It is worth checking not only the price and rating before booking, but also the actual layout, facilities and payment arrangements. If you are asked to cancel a reservation, make sure you understand the financial consequences before agreeing. I would have expected a more prompt and consistent response from Booking.com — from finding a suitable alternative to addressing related expenses and complaints about the conduct of its accommodation partners.
Vanitha Sivaji
0 star is what I would say. Nothing but pain. They sweet talk and take your money and when we stop giving them more, they stop calling and make us chase after them. Very unprofessional company to deal with. What they promise before taking your payment is not what gets delivered. Ben promised a lot before taking my first payment but now he just disappeared. Delilah says something but what comes from the mouth does not follow in action. And Gary is just a scapegoat who doesn't even know what he is telling us. I would suggest do not trust them if you dont see them in person. This company probably does not even have an office! They collect our money but when we ask what should be given back to us, the money becomes small in the eyes of Delilah. And yet she cannot afford to give back what was promised. What a shameful and disgraceful characters to lie and to cheat another human for a living! This is a company that runs as Prime Publishing Studios addressed at Manhattan, New York now. If this PRIME PUBLISHING STUDIO is genuine, honest and not a fraud, they can reply here stating when they will pay be back my share so that everyone can believe this companies morality. I dont trust their emails, phone conversations nor personal messages because I found it to be just lies and cannot be trusted or relied upon especially messages from Delilah Hale and Gary Martin! They have been giving nothing but false promises and lies! How can an honest company keep such employees??? That alone states something questionable? Or is Delilah the person running the company?
navin persaud
Title: Disappointing Customer Service – Greenlight Needs to Do Better I recently had a very disappointing experience with Greenlight regarding my daughter’s debit card. I ordered her card, but it was never delivered. She needed it this past weekend, which made the situation even more frustrating. When I contacted customer service, I asked if they could expedite a replacement since the original card never arrived. Instead of offering any accommodation, I was simply told I would have to wait another 7–10 days. I understand that shipping delays happen. What I don’t understand is why a company that charges customers for its services cannot make a reasonable effort to resolve an issue like this. I wasn’t asking for anything unreasonable. Complimentary expedited shipping would have been a simple way to show appreciation for a paying customer. Customer loyalty is earned through how a company handles problems, not just how it collects subscription payments. As a parent, reliability matters when choosing a financial service for my child. Unfortunately, Greenlight’s response has left me questioning whether this is a company I want to continue supporting. I hope management takes customer concerns more seriously moving forward.
Mollie Hammond
DO NOT BUY. Scam. Case 9571580. You sent me completely see through pants, tried to make me pay for return postage despite photo proof and then your staff asked me to wait 2-3 days for you to review the case. It’s now been seven days with zero reply despite frequent attempts to contact. Follow up on case 9571580. Now here because even your live chat isn’t replying for seven days. REPLY: I have been checking the ticket constantly and I’ve tried messaging daily via the live chat ticket, email AND social media with zero reply. You asked me to wait 2-3 days and it’s now been 8. Instead of writing here publicly to save face, how about actually responding to the case and sorting this out. I’ve provided you with plenty of photos, proof and everything you need. You know the law. The game seems to ignore me until the 30 day return window runs out AFTER your team requested I wait. I’m going to keep this review updated the entire process, including the outcome because this is not on.
Sue Kine
My wife and I have had accounts with AJBell for 21 years and have been generally happy with the service they have provided. We then made the mistake of changing our nominated Bank account. This has lead to delays in withdrawals from the usual hours to several days. The first withdrawal was only received after my telephoning and verifying my new Bank details, I then expected following withdrawals to resume their speedy service, but oh no! 3 phone calls later with 2 promises of call backs that did not occur fell on deaf ears. My final call threatened them with the FCA and lo and behold this morning all payments have been received. My wife and I have agreed that no new money will be placed with AJBell, we fortunately have a secondary platform to use instead who have consistently paid monies without delay for 30 years even with change of Bank accounts. peter.
Camorini
I would be very wary of using this Company. Initially, when I paid my subscription I had difficulty accessing any information. The content of what I wanted to see was OK but that is subjective and just my opinion. What I feel others should be very wary of is the BBC’s audacity in taking a second subscription from my bank (for some obscure reason in australian dollars) without any authorisation to do so. MAKE SURE YOU DO NOT FALL INTO THE SAME TRAP - my bank will try and retrieve the money because so far the BBC have ignored all emails I have sent them re this other than an automated ‘we will get back to you’ response. I thought I could trust the BBC - big mistake!!
Lindsey Moore
Great purchase experience. It was my first time using TOTE after seeing the ads on Instagram. The website was good with clear product details. The pricing of the bags is good - these are quality products. I wanted a bag for work that i could organise my stuff in and was waterproof and it ticked all the boxes. I will use the bag for more than work as it’s so spacious. You have to wait a tiny bit longer for delivery (e.g. it’s not next day as it’s coming from Amsterdam) but thats not an issue and you can track your order from the moment of purchase. This is a really lovely company with a simple stylish high quality product. Would definitely buy from them again.
andy whittle
I go to Wickes regularly for DIY supplies. At the Bedford branch Wickes have a 'Golden Girl'. Dawn is always ultra helpful, she is also knowledge about all things DIY, she is bright, breezy, kind and delightfully sincere. She really does make the customer experience pleasurable rather than a chore. She is a real gem and to be served by her is a 5 star experience. Wickes are very fortunate to have this 'Golden Girl' in their store. Keep smiling Dawn you always brighten up my day. Thank you so much. Andy Whittle
AE Treecare
I have 2 of the bose soundflex portable speakers. Not only are the speakers excellent for the price tag but the customer service was also excellent. Unfortunately my speakers stopped linking ( the main reason i bought them). After trying several failed updates on the app, i contacted customer service. Simply package up the speaker, send back with QR code and a brand new speaker arrived a few days later. No fuss, working fine. Very happy. Thanks Bose. 👍🏼
Gerard McLean
After contacting your office to clarify the price of an 8x6 apex shed . Hayle was fantastic, she explained how the discount was calculated and confirmed the price i would pay. She also provided answers to various details regards the shed spec and a comparison against alternative sheds. That impressed decided to order straight aeay and paid on the same call! Fantastic service and great product Deficiently cheapest and best value in the UK
David Billson
We had the garage door and the next day reported that it was leaking. Even before we paid the deposit we were given a date in a week's time for installation. Now we have waited a week and half and still not been given a date to finish the job properly. Quick enough to take our money, but we can not put everything where it needs to go until this is resolved.
Jhonny
You think Deutsche Bahn is unreliable? Well, travel with Skånetrafiken on a regular basis and you’ll never complain about Deutsche Bahn again. Poorly staffed, unreliable, expensive and overall a frustrating experience. Neither a good way to start nor end your day and one of the worst ways to commute. Avoid if other options are available.
Elaine Perrett
I purchased the set of 3 charging tassels. They arrived well packaged and on time.it was clear from the showing of this, on TV that it does not come with a plug in adapter, but most places you go to now provide a usb port.the one thing I didn’t see that I saw once charging my phone , a message came up on my phone to say slow charging.
