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Recent reviews

Rajesh Bharat

Rajesh Bharat

Rated 1 out of 5 stars

A Nightmare Experience: 15 Hours Stranded due to IndiGo & Jetstar Negligence (MINUS ONE Rating- The highest NEGATIVE) I had a truly harrowing experience with the so-called "codeshare partnership" between IndiGo and Jetstar. If you value your time, money, and sanity, be extremely cautious before booking with them. The Broken Promises: Before my flight from Delhi to Melbourne, I was explicitly assured—both by IndiGo’s customer service and the Duty Manager at the Delhi check-in counter—that Jetstar would provide complimentary lounge access and food vouchers during my long transit in Phuket. This turned out to be a complete lie. The Ordeal: • Abandoned for 15 Hours: Upon arrival in Phuket, I was left entirely on my own. No lounge, no food, and zero assistance. • Vanishing Act: There was not a single Jetstar representative available at the airport for the first several hours of my transit. • Administrative Failure: Despite sending urgent emails while stranded, I was ignored by both airlines. The Aftermath (Passing the Buck): Since the incident, both airlines have shown a shocking lack of accountability. IndiGo admits the failure but points the finger at Jetstar, while Jetstar hides behind generic, automated email templates. Neither airline’s senior management has had the professional decency to address this gross misinformation and neglect. Verdict: They are "partners" when it comes to taking your money, but they are total strangers when it comes to taking responsibility for their mistakes. This is the poorest customer service I have ever encountered in the aviation industry. Avoid this partnership at all costs—they do not care about passenger welfare once they have your fare.