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Recent reviews

Kelsey Savage

Kelsey Savage

Rated 1 out of 5 stars

Absolutely avoid Carwiz Rent A Car at the George Bush Intercontinental Airport (IAH) location. This was one of the worst rental car experiences I have ever had. To begin with, the pickup process itself was difficult and poorly organized. The shuttle driver who picked us up was incredibly unprofessional and spent the drive TEXTING while driving, which immediately made us feel unsafe before we had even gotten the car. Once we arrived, the pricing was nowhere near what was advertised online. We were charged significantly more than the quoted price, with additional fees and charges that felt deceptive and misleading. The vehicle itself was disgusting. The car absolutely reeked of marijuana — not faintly, but overwhelmingly strong to the point the smell was nauseating and embarrassing to drive around in. Even worse, the vehicle had major mechanical/refueling issues. The gas tank could barely be filled because the pump would constantly shut off, apparently due to an EVAP or fueling system problem. It became such a serious issue that we actually ran OUT OF GAS because the vehicle would not properly accept fuel. We were forced to walk to a gas station, purchase a gas can, and manually refill the vehicle ourselves just to continue our trip. I even have video evidence documenting the fueling malfunction. When we notified the rental agency about the issue, we were told someone would contact us to resolve it. That was over a week ago, and absolutely nobody has followed up. No apology, no assistance, no accountability. This company feels cheap, dishonest, and completely unconcerned with customer safety or vehicle quality. They are renting out filthy, broken-down vehicles while providing virtually nonexistent customer service. Between the unsafe driver, misleading pricing, marijuana-smelling car, and dangerous fueling issues, this experience was beyond unacceptable. Save yourself the stress, wasted money, and potential safety hazards — rent from literally anywhere else