0800 HomeFix Ltd Reviews 1,685

We had a very frustrating experience with 0800 Homefix and would strongly advise others to be cautious.

Before booking, we were told that in most cases issues like ours can be resolved during the first visit, and the £120 fee would typically cover everything needed. Based on this, we went ahead.

In reality, the engineer stayed for only a few minutes, did not attempt any meaningful repair, and quickly suggested further works at £582 + VAT.

This was particularly disappointing because we had already provided photos and a clear description of the issue in advance. Other engineers were able to give quotes remotely based on what we provided, and we ultimately resolved the same problem for £230 in total during one visit.

The impression given upfront is that the initial visit is likely to resolve the issue, but in our case it felt more like a very brief inspection leading straight to a significantly higher quote.

Overall, the service did not reflect what was communicated beforehand, and the initial fee £120 which we paid did not feel justified given the limited time and work carried out.

What made the experience worse was the follow-up correspondence. Very unprofessional long, generic emails.

I have used twice this service. The first visit by a gas engineer was brilliant. The second time I used a plumber and it was a scam. The plumber- James, took advantage of my trust and he advised me that I should pay him £350 flat rate for the whole day rather than the hourly rate that the website of the company displays, explaining that would have been more cost effective for me due to the complexities of work that could have allegedly taken many hours. The story of excuses for the flat rate changed a few times when he was confronted at a later stage. I had also pre paid him the part required, which although I asked for the information of it, he didn’t share and he ordered the part to his own address rather than mine. On the day of the visit he came and he completed the work in an hour. When I confronted him about misleading me and trapping me to the price he suggested as he was in control of the missing part he blankly told me this is how the work is done.
I very transparently complained to the company and asked for a refund for the hours I was misled to pay that the plumber hadn’t worked for. In the company’s response they acknowledged according the fact that according to their records the plumber didn’t stay at the address for length of time to justify the flat rate, however they found no faults and didn’t uphold the complaint.

This company is not registered with an ombudsman scheme and I am currently take my matters further with the citizens advice.

If you use this company I would say the work delivered is decent however, this doesn’t justify how misleading and manipulative they are to get your money.

Please be very careful with the staff absolutely misleading you and taking advantage of the fact that we are not experts. All in all I wouldn’t recommend them and action against them should be taken.

James T was amazing, once he saw the leak under the sink. He went out, got the parts and within an hour it was all fixed.

Jackson Codd was delightful; helpful and knowledgeable. He helped us swiftly when we were in a pinch. Will definitely use again.

Jackson was brilliant got me sorted quickly and happily 😁

Lee arrived in good time, made a thorough assessment and fixed the leaking pipe, and was happy to talk me through what he was doing and why.

Professional and friendly. Diagnosed issue immediately and fixed it straight away. Highly recommend

Charlie was great and fixed everything very quickly. Somewhat expensive tho.

Polite and helpful call handler.

The op was brilliant. He let me know when he was coming, explained what he was going to do and why, was polite and friendly, and on top of that did a great job!

Also, it is a worry when being charged by the hour that they may stretch the work a bit to get it over the line to the next time bracket. This did not happen. The op was thorough but efficient and all the work was done within the hour.

Great job. Toilet replacement. Arrived on time. Darren - very friendly. Professional standard.

Ross and Jude did a great job. Replaced my plug hole and pipes. Would recommend.

Always responsive and able to take a look at problems in a timely manner. Really like that they are available on weekends too

Adam was great, really friendly and helpful

My old boiler broke down days before I had guests arriving, and 0800HomeFix was the fastest company to reach out to me and provide a plumber on a Saturday morning.
I was already planning to change my boiler with another company, but due to the urgency of guests arriving, and the other company not being open on a Saturday, I seitched my plans to HomeFix. Darren was great at providing me with a quote and clarifying all my doubts. We booked the service and it not disappoint. It lasted exactly the time he told me it would take and explained all of the actions taken for the new installation and provided all the info for the guarantee.
Thank you, Darren and HomeFix.

James and Danny fixed my water leak nightmare

Adam did a great job. Came same day, diagnosed the problem quickly and fixed it within a couple of hours. Great service!

Charlie was fantastic, had a leak test done previously and Charlie came in and diagnosed the real reason and has completed a repair to my shower tray! Highly recommended

James and Danny were absolutely excellent! Got the job done quickly. Very tidy. Would recommend.

I would advise others to proceed with caution when using this company. I was unhappy with the overall cost, the clarity of the invoices, and the standard of follow-up after the work was completed. Based on my personal experience, I would not use this company again.

Great work and professionalism from Charlie and Jack. Credit to your company. Fixed some leaks to two toilets and a basin. Pricing was a little higher than expected. However overall I am pleased with the work done and result.

Luke came yesterday to unblock a washing machine stand pipe and replace a dripping valve. Lovely guy, sorted out a really smelly blocked pipe. Left the kitchen spotless