0800 HomeFix Ltd Reviews 1,695

TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

Blocked wc caused by a small plastic funnel dropped into it and wedged where the flexible pipe connects to the pan. Dean located it but only after Homefix charged £350 plus VAT for investigating with... See more

Rated 5 out of 5 stars

I had Rachel answer the phone quickly and explain the options available. Then Dean came within 3 hours to fix my drain. Fixed the issue in 30 mins. Very friendly, very professional, would recommend in... See more

Rated 5 out of 5 stars

Charlie was great, we had a leak and I had no clue where to start he talked me through everything and all my options / solutions and made the whole experience really simple and easy to understand. 10/... See more

Rated 5 out of 5 stars

We had a problem with our washing machine draining. Luke came down and assisted with fixing the issue. A really nice gentleman, very respectful, polite and knowledgeable. A credit to your company. Wou... See more

Company replied

Company details

  1. Boiler and Heating Service

Written by the company

Welcome to 0800 Homefix your local handy tradespeople! Same day emergency repairs from your local experts. Covering Plumbing, Heating and Handyman Services at competitive prices our aim always is to build strong relationships with our customers built on good quality workmanship, reliability and fast response times! We offer a wide range of services including; service & maintenance boiler breakdowns & repairs competitive new boiler and central heating installation prices handyman services plumbing repairs We look forward to receiving your call. Yours Gratefully, 0800 Homefix 'Just call our name'


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Boiler replacement.

Lee Duggan was very friendly and efficient. His workmanship was of a very high standard, including the pipework on the boiler. I am very pleased with the result.

April 3, 2026
Unprompted review
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Reply from 0800 HomeFix Ltd

Thank you for your kind feedback! We're delighted to hear you were pleased with the boiler replacement and Lee’s work.

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Rated 5 out of 5 stars

New boiler installation - Lee

Lee installed a new boiler and was very determined to solve an issue with the connection to the app and thermostat. A long day of work but he was very cheerful and diligent throughout,
and resolved all issues before leaving.

April 2, 2026
Unprompted review
0800 HomeFix Ltd logo

Reply from 0800 HomeFix Ltd

Thank you so much for your amazing feedback!

Rated 1 out of 5 stars

One to avoid

Sent an engineer to check out our leaking toilet within hours of posting the job. Paid £120 knowing there was a chance they might need to order parts & return. Engineer couldn't fix it so promised to send an estimate within 48 hours.
5 days later we'd heard nothing so chased. Estimate came in at £671 inc VAT. Seemed high, given the parts were going to be under £100, so I asked for an itemised estimate. They refused, cutting and pasting some really weird stuff about 'value based pricing' & 'agile project management'. I asked again, and since then.... nothing. Will definitely never use them again.

March 26, 2026
Unprompted review
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Reply from 0800 HomeFix Ltd

Hello, thank you for your feedback. As we were unable to resolve your issue within the first hour the initial investigation charge will be deducted from the repair cost. The parts required for your repair are special order only and not available over the counter. This meaning multiple visits for us to attend, diagnose, order parts, collect, return and repair. Our pricing is in alignment with the type of service we offer, same day response 7 days a week 365 days a year. If you are still totally dissatisfied with the service please email support@0800homefix.com and we can take a look into this matter further.

Rated 5 out of 5 stars

Highly recommended!

Luke arrived promptly and got straight on with his task (fixing a leak and unblocking kitchen sink pipes). Super polite and friendly, explained what needed to be done every step of the way. He was also very efficient and tidy.
Thanks Luke!

April 2, 2026
Unprompted review
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Reply from 0800 HomeFix Ltd

Amazing feedback thank you.

Rated 5 out of 5 stars

Great Job Done by Luke from HomeFix

Very fast & professional service, reasonable price and the job sorted out our horrible blocked pipe problem.
Very thorough and friendly service.
Thanks Luke!

April 2, 2026
Unprompted review
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Reply from 0800 HomeFix Ltd

Thank you for your kind words we’re really glad you had a great experience!

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Rated 5 out of 5 stars

Great service

Dean was great - on time, efficient, explained the problem and solutions clearly. Thank you!

April 1, 2026
Unprompted review
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Reply from 0800 HomeFix Ltd

Your feedback made our day thank you for choosing us!

Rated 5 out of 5 stars

New boiler

Lee was incredibly patient installing our new boiler and getting to the bottom of the issues that were thrown at him. Would recommend.

April 1, 2026
Unprompted review
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Reply from 0800 HomeFix Ltd

We’re grateful for your support and happy to know you had such a great experience with us.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Dean went above and beyond to help us get our drains descaled- including having to prize the manhole cover up from our kitchen floor in a really awkward place. He was courteous, kept us informed of what he was doing, and left everything clean and tidy. Cannot recommend him enough.

March 31, 2026
Unprompted review
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Reply from 0800 HomeFix Ltd

We’re happy to hear this thanks for sharing!

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Rated 5 out of 5 stars

No heat or hot water

Our heating and water were not working. Home fix sent an engineer the same day (Saturday) and gave us priority as my husband has Parkinsons. He got the system going until the parts needed arrived
He returned Tuesday and gave a thorough overhaul. Now working perfectly. The engineer was fantastic and didn't mind my asking lots of questions about what he was doing. Very helpful and efficient. I cannot praise Homefix highly enough.

March 31, 2026
Unprompted review
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Reply from 0800 HomeFix Ltd

Thank you so much for your kind feedback.

Rated 5 out of 5 stars

Euan did a great job of replacing the…

Euan did a great job of replacing the flush on an older style toilet He arrived within an hour of the initial phone call and quickly assess the problem once you have the parts He drained cistern And quickly reassembled with the new flush mechanism it now works perfectly the whole job was carried out thoroughly and efficiently so one very satisfied customer

March 30, 2026
Unprompted review
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Reply from 0800 HomeFix Ltd

Your feedback is truly appreciated!

Rated 5 out of 5 stars

Great Worker

Came at the time he said would, nice and friendly to speak to, was fast in finding the problem and solving it and answered any questions I had regarding the working he was undertaking.

March 30, 2026
Unprompted review
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Reply from 0800 HomeFix Ltd

We’re glad you chose us thank you!

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Rated 5 out of 5 stars

Professional and trustworthy

Came to inspect the boiler annual check, very thorough and felt comfortable they were not trying to rip off (as sadly so many in this business do). Everything supported with photos to support their findings.
Fair prices too.
Definitely would use them again

March 27, 2026
Unprompted review
0800 HomeFix Ltd logo

Reply from 0800 HomeFix Ltd

We appreciate your kind words and are happy to hear you has a positive experience with us.

Rated 1 out of 5 stars

Payment upfront makes it hard to get refund for services not provided

This company requires payment upfront. Invoice included services which were not provided (eg removal and re-install WC). Had drawn out discussions to get refund for work not undertaken, but did eventually get partial refund.

I would use a plumber who charges after the work has been done, so that the invoice accurately reflects the actual work.

March 20, 2026
Unprompted review
0800 HomeFix Ltd logo

Reply from 0800 HomeFix Ltd

Thank you for your feedback we appreciate you raising this. We’re glad we were able to resolve the matter and provide a refund for the work not carried out. We’ll take your comments on board to help improve our processes moving forward.

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Rated 5 out of 5 stars

Quick & Efficient

Able to book short notice for a Sunday. Lee was very polite and efficient sorting out an old seal on our dripping radiator’s blanking plug, leak sorted.

March 29, 2026
Unprompted review
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Reply from 0800 HomeFix Ltd

We truly appreciate your review it helps us keep improving.

Rated 1 out of 5 stars

At Booking £120 payment needs to be clear what its for. Highly excessive quote received from plumber

Initial £120 paid is NOT for any work its for an inspection! Job relatvely simple for experienced plumber. Quote from plumber was £849 + VAT to replace a sink mixer tap and replace and tidy up the under sink waste pipes (just plastic bits)direct under sink. So £849 + VAT + £120. Rather excessive dont you think. Complaint raised on initial £120 paid and my experience on the whole. Complaint dealt with to my satisfaction.

March 25, 2026
Unprompted review
0800 HomeFix Ltd logo

Reply from 0800 HomeFix Ltd

Thank you for your feedback.
 
Our pricing is in alignment with the type of service we offer, same day repairs 7 days a week including bank holidays.
 
Unfortunately we can’t compete with smaller companies on price who are often limited on availability and response times.
 
In order for us to be able to offer this service we have a large infrastructure with multiple vans and a 24 hr back office this comes at a cost to us (overheads).
 
We pride ourselves on quality customer service, efficiency of response times and a quality of workmanship.
 
Quite often the smaller companies do not have the same availability or insurance protection that we do. We guarantee our work for 12 months and have public liability insurance of £5M.

As you can see we have an overwhelming majority of our customers happy with our services. We may not be able to beat smaller companies on price but we can beat them on speed of response and efficiency to get the issues resolved same day.
 
I hope this helps, please feel free to call us back direct of you had any other questions were a member of staff would be happy to speak with you.

Rated 5 out of 5 stars

Great work!

Arrived as planned. Charlie clearly explained everything and sorted the issue quickly, without any mess. Great work! Thank you!

March 27, 2026
Unprompted review
0800 HomeFix Ltd logo

Reply from 0800 HomeFix Ltd

Thank you so much for your kind feedback.

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