Had a visit to replace a leaking toilet being replaced, very good service. Slight issue with the existing angled connector, had to pop out to pick up a new one which took 10 minutes and took us over t... See more
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I had 2 visits altogether on successive days, and both men who came were friendly, polite and efficient. The main problem was fixed on the second visit - not cheap, but all the equipment was brought t... See more
Charlie was great, we had a leak and I had no clue where to start he talked me through everything and all my options / solutions and made the whole experience really simple and easy to understand. 10/... See more
We had a problem with our washing machine draining. Luke came down and assisted with fixing the issue. A really nice gentleman, very respectful, polite and knowledgeable. A credit to your company. Wou... See more
Company replied
Company details
Written by the company
Welcome to 0800 Homefix your local handy tradespeople! Same day emergency repairs from your local experts. Covering Plumbing, Heating and Handyman Services at competitive prices our aim always is to build strong relationships with our customers built on good quality workmanship, reliability and fast response times! We offer a wide range of services including; service & maintenance boiler breakdowns & repairs competitive new boiler and central heating installation prices handyman services plumbing repairs We look forward to receiving your call. Yours Gratefully, 0800 Homefix 'Just call our name'
Contact info
First Floor Suite, Bridge House, 1 Brants Bridge, RG12 9BG, Bracknell, United Kingdom
- 0800 466 3349
- office@0800homefix.com
- 0800homefix.com
4.5
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
AVOID, DO NOT PAY £120 UPFRONT
I booked and paid in advance for a bidet installation, expecting a standard toilet bidet. The engineer identified the product was only suitable for sink installation but proceeded without contacting me.
Installing a bidet to a sink tap is clearly different from a toilet water supply, both in function and cost. I was charged £120 for a straightforward installation that does not meet the intended purpose.
The company declined any partial refund, despite this being avoidable with proper clarification.
March 31, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Hi, thank you for your feedback. We’re sorry to hear you were unhappy with the outcome of this job.
Our engineer has confirmed that the bidet supplied was not suitable for installation on the toilet and could only be fitted to the sink. We understand this was explained to the person at the property at the time, and we were advised to proceed with the installation on that basis.
Having reviewed the job notes and call details, we’ve not found any indication that a toilet installation was specifically requested in advance. Our engineer attended and completed the installation requested using the product supplied. Unfortunately, the item purchased is not compatible for toilet fitting, so we’re unable to return and install it there. If you would like us to attend again to fit a different, suitable product, we’d be happy to arrange this as a new chargeable visit.
We do appreciate your feedback and are sorry this experience did not meet your expectations.
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Great Work
The plumber was professional, came on time, and dealt with the issue promptly; very good work!
April 9, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for taking the time to leave a review! We’re pleased the plumber arrived on time, worked efficiently, and resolved the issue for you—glad you were happy with the service!
No hassle.
Luke came round this morning, super nice guy. No hassle, and the job got done🤷♂️. Recommend.
April 9, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for the feedback! Great to hear Luke got everything sorted quickly and hassle-free—appreciate the recommendation!
Feel completely taken for a ride by…
Feel completely taken for a ride by this company. Paid £100 for assessment and then received a quote for over £4500 to reconfigure some mains pipes. The work would have taken less than 1 day to complete with approx 4 metres of new pipe work required. The company do not provide a breakdown of materials or labour costs when requested- no wonder! Excessive pricing strategy, shameful practice, no thanks!
March 31, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Dear Helen, thank you for taking the time to share your feedback. We’re really sorry to hear that you felt disappointed with your experience.
We understand that the quote may have seemed high, and we appreciate how frustrating that can be—especially when the scope of work appears straightforward. Our pricing reflects not only the physical installation time, but also factors such as compliance with safety regulations, specialist expertise, materials, warranties, and the complexity involved in working with mains systems.
We price our work on a fixed-cost basis, which reflects the full scope, associated risks, compliance requirements, and overall outcome. For this reason, we don’t provide itemised breakdowns, as these can be misleading, lead to scope misunderstandings, and don’t accurately represent the value or responsibility involved in delivering the job as a whole.
If you’re open to it, we’d welcome the opportunity to revisit your quote with you and provide further clarification.
Kind Regards, 0800Homefix Team
Toilet and sink reinstall
Charlie and Jack did a great job, came to what was supposed to be a straightforward job and come to find that there were adjustments that needed to be made to make the toilet reinstall good, alongside some new adaptors based on the recommendations from Charlie.
April 8, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for your feedback! It’s great to hear Charlie and Jack handled the unexpected adjustments smoothly and made sure everything was done properly. We appreciate you highlighting their helpful recommendations!
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Jackson
Jackson, the plumber, arrived early after checking with me that that was ok. He quickly diagnosed the problem and fixed it within 2 hours. He was polite and helpful. I would recommend.
April 8, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for taking the time to share your experience! Glad Jackson was able to arrive early with your approval, quickly sort the issue, and provide such helpful, polite service.
Charlie and his colleague sorted my…
Charlie and his colleague sorted my leak out in my bathroom super quick and cleanly!
April 7, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Really appreciate your kind words! Great to hear Charlie and his colleague got the leak sorted quickly and kept everything nice and tidy.
Fixed Leaking Tap
The whole experience - from booking the job to job completion - was very professional.
The plumber (Darren) explained the problem and what needed to be done. The work was completed to a high standard. Small mix-up between the Hot and Cold water taps at the end, hence 4 stars and not 5.
March 23, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for your feedback! We’re glad to hear you had a professional experience and that Darren explained everything clearly and completed the work to a high standard. We appreciate you highlighting the mix-up with the taps and will take this on board to improve.
Excellent service from Elliot
Elliot quickly identified the issue, went to get the right parts and had our toilet fixed within a couple of hours. He was lovely to deal with and professional throughout - highly recommended!
April 7, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for your great feedback! We’re pleased Elliot was able to quickly resolve the issue and provide such professional service. We’ll be sure to pass this on to him!
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Jackson was on time very polite very…
Jackson was on time very polite very professional. Explain what he was doing. Explained how the shower works once finished tidied up behind himself was a good all round professional person.
April 7, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for your kind feedback! We’re glad to hear Jackson provided a professional, polite service and kept everything clean and tidy. We’ll be sure to pass this on to him!
Reply from 0800 HomeFix Ltd
Thanks a lot for your amazing feedback!
Wonderful service from Elliott
Wonderful service from Elliott, what a lovely man. Efficient, helpful and a great result
April 6, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks a lot for your amazing feedback!
Brilliant service
Very quick and professional service. The engineer, James Turner carried out the job quickly and to a very high standard. Arrived when he said he would
On a bank holiday. Can not fault him. Absolutely brilliant.
April 6, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for the great feedback! We’re delighted to hear you were happy with the quick, professional service and that James delivered such a high standard.
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Absolutely rubbish, avoid
Our heating and hot water went down and we needed an urgent fix. 0800 sent a plumber who replaced the boiler, but despite several follow up visits this didn’t fix the problem. The company then sent an engineer (“our top guy”) who replaced the hot water tank as well.
When our regular plumber came to service the boiler he shut the boiler down immediately as the work done didn’t meet gas safety standards. Nor had 0800 registered the work with Gas Safe, which is basic, standard industry practice.
0800 initially said they wouldn’t do anything. Only after I got Gas Safe involved did 0800 agree to fix their sub standard and potentially dangerous work. This took multiple visits over three weeks. The first work still didn’t meet safety standards and had to be redone. Over a year later we are still having to repair sub standard work at our own expense.
Despite the fact that the original work had been potentially dangerous and the huge disruption caused 0800 refused to pay any compensation.
Appalling experience.
April 6, 2025
Unprompted review
Reply from 0800 HomeFix Ltd
We’re sorry to hear about your continued frustration. This matter was fully investigated at the time, and our team carried out multiple visits to address the issues raised, ensuring all work met the necessary safety standards.
We engaged with the relevant regulatory bodies as required, and all necessary remedial actions were completed. While we understand you remain dissatisfied, we do not agree with the suggestion that the situation was left unaddressed or unsafe once our team intervened, and no compensation is being offered.
very good turning up as needed a pipe…
very good turning up as needed a pipe fixing .concerned about price as only their an hour. have raised concerns with company waiting for reply .
April 2, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for your feedback. We’re glad to hear you were happy with the service and prompt attendance. We understand your concerns about pricing and want to reassure you that we’re currently looking into this for you.
Boiler replacement.
Lee Duggan was very friendly and efficient. His workmanship was of a very high standard, including the pipework on the boiler. I am very pleased with the result.
April 3, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for your kind feedback! We're delighted to hear you were pleased with the boiler replacement and Lee’s work.
New boiler installation - Lee
Lee installed a new boiler and was very determined to solve an issue with the connection to the app and thermostat. A long day of work but he was very cheerful and diligent throughout,
and resolved all issues before leaving.
April 2, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you so much for your amazing feedback!
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One to avoid
Sent an engineer to check out our leaking toilet within hours of posting the job. Paid £120 knowing there was a chance they might need to order parts & return. Engineer couldn't fix it so promised to send an estimate within 48 hours.
5 days later we'd heard nothing so chased. Estimate came in at £671 inc VAT. Seemed high, given the parts were going to be under £100, so I asked for an itemised estimate. They refused, cutting and pasting some really weird stuff about 'value based pricing' & 'agile project management'. I asked again, and since then.... nothing. Will definitely never use them again.
March 26, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Hello, thank you for your feedback. As we were unable to resolve your issue within the first hour the initial investigation charge will be deducted from the repair cost. The parts required for your repair are special order only and not available over the counter. This meaning multiple visits for us to attend, diagnose, order parts, collect, return and repair. Our pricing is in alignment with the type of service we offer, same day response 7 days a week 365 days a year. If you are still totally dissatisfied with the service please email support@0800homefix.com and we can take a look into this matter further.
Highly recommended!
Luke arrived promptly and got straight on with his task (fixing a leak and unblocking kitchen sink pipes). Super polite and friendly, explained what needed to be done every step of the way. He was also very efficient and tidy.
Thanks Luke!
April 2, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Amazing feedback thank you.
Great Job Done by Luke from HomeFix
Very fast & professional service, reasonable price and the job sorted out our horrible blocked pipe problem.
Very thorough and friendly service.
Thanks Luke!
April 2, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for your kind words we’re really glad you had a great experience!
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