I needed support with my email and after 2-days of phoning and two emails to the support group I eventually came right with Nathan. Dropped calls, 20-minute holding on calls - just pathetic. When I ev... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
You did not assist in solving the problem. I did what you stated, you closed the ticket, and the problem still exists. We are still getting spam email from our own hosting domain. I tried counting... See more
Company replied
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... See more
Company replied
I had a horrible experience yesterday in terms of holding on to speak to a support agent for 15 minutes and then being cut off. I was furious and sent an e-mail. At 17h50 last night I got a call from... See more
Company replied
Company details
Written by the company
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Contact info
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, South Africa
- +27212001200
- support@1-grid.com
- 1-grid.com
3.5
Average
1K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Richard
Richard, Excellet service , Happy with quick resolution of my technical issue.
May 14, 2024
Unprompted review
Reply from 1-grid
Hi Mahendra,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
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Richard
Richard, thank you for your assistance, really helpful.... much appreciated
May 10, 2024
Unprompted review
Reply from 1-grid
Hi Vhuyi,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Reply from 1-grid
Hi Luthando Skills & Training,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Reply from 1-grid
Hi Muhammed,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Reply from 1-grid
Hi Hoosen,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
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Great Service from 1 Grid yet again!
Needed to activate an old email account on my domain and the support consultant, Richard, was super friendly and efficient in handling my query.
May 6, 2024
Unprompted review
Reply from 1-grid
Hi Ty,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Reply from 1-grid
Hi Marjorie,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Richard assisted me me with passion and…
Richard assisted me me with passion and professionalism.
May 3, 2024
Unprompted review
Reply from 1-grid
Hi Vukhetha Holdings,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Excellent service and patience from…
Excellent service and patience from Richard today. Very fast and efficient.
April 30, 2024
Unprompted review
Reply from 1-grid
Hi Maree,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
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Reply from 1-grid
Hi Aviva,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard thank you so much for the great…
Richard thank you so much for the great support with my account with you guys.
April 17, 2024
Unprompted review
Reply from 1-grid
Hi Johan,
Thank you for your kind words! We’re delighted to hear that Richard provided you with great support. Your feedback is greatly appreciated.
Best regards,
The 1-grid Team
EXCELLENT SERVICE
Good afternoon,
Second time having problems with my emails. Both times being assisted fast and efficiently by Anges.
Always great working with competent efficient people. Thank you for your assistance. You are really amazing!
April 17, 2024
Unprompted review
Terrible service
Despite me begging them to stop sending me irrelevant emails about services that were cancelled years ago, they continue to do so... at a spam level. They assured me that my email address had been removed from their database, however it just continues. I've given up with them. Terrible service!
April 16, 2024
Unprompted review
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was very efficient and friendly
was very efficient and friendly. He helped to solve my problem in no time.
Thank you Richard! Impressive work
April 12, 2024
Unprompted review
Richard made things straightforward and…
Richard made things straightforward and simple to understand.
He was patient and clear in his communication, welcoming and helpful.
He is knowledgeable in his area of expertise.
April 10, 2024
Unprompted review
Reply from 1-grid
Hi!
Thank you very much for the 5-star rating, it is much appreciated along with your continuous support. We'll be sure to reward the person that assisted you. We hope that you have an amazing day further.
Sincerely,
1-grid team
Richard was very helpful
Richard was very helpful, he is a very good listener and was patient with me. He's excellent in helping me to solve my problem.
April 10, 2024
Unprompted review
Reply from 1-grid
Hi!
Thank you very much for the 5-star rating, it is much appreciated along with your continuous support. We'll be sure to reward the person that assisted you. We hope that you have an amazing day further.
Sincerely,
1-grid team
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WORST COMPANY IN SOUTH AFRICA!
WORST COMPANY IN SOUTH AFRICA.
I have never dealt with a company this frustrating and useless as 1-Grid. My website has been down for months. Ive been trying to get my emails working again after they did some update for the past 2 weeks.
i have logged numerous tickets, tried their live chat, tried calling them and sent emails but still cant get ANYONE to contact me.
April 10, 2024
Unprompted review
Reply from 1-grid
Hi!
Thank you very much for the 5-star rating, it is much appreciated along with your continuous support. We'll be sure to reward the person that assisted you. We hope that you have an amazing day further.
Sincerely,
1-grid team
What great experience to have enjoyed
have enjoyed great experience to have our emails active, the outstanding patience and care I received has built some confidence in us as a company. we trust going forward we will experience long and lasting relationship. Once more we thank you so much.
April 10, 2024
Unprompted review
Reply from 1-grid
Hi!
Thank you very much for the 5-star rating, it is much appreciated along with your continuous support. We'll be sure to reward the person that assisted you. We hope that you have an amazing day further.
Sincerely,
1-grid team
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