10Web Reviews 2,323

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and genuine care, highlighting their expertise and dedication to resolving issues. The customer service is frequently described as excellent, with many people appreciating the instant and quick response times, making interactions pleasant and productive. Reviewers also note the efficiency and ease of their overall experience, often mentioning how quickly issues are resolved and how well they are guided through processes. However, some customers were not happy with the support, mentioning slow responses to tickets and a lack of follow-through, leading to unresolved issues. A few people also experienced difficulties with specific website functionalities, such as hosting different site types on one account or encountering roadblocks with third-party services, which required additional requests for resolution.

What people talk about most

Customer service

Reviewers express high satisfaction with customer service, often highlighting the helpfulness and efficiency... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being... See more

Website

Consumers find website experiences to be ambiguous. While some reviewers praise the AI builder for creating... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the outstanding and incredibly fast... See more

Response time

People report positive experiences with response times. Many customers praise the quick and helpful responses... See more

Based on these reviews

Rated 5 out of 5 stars

Sales isn’t a herding process—they genuinely care about your success. The VIP Support team is excellent and doesn’t get bogged down by minor issues. They’re sharp, focusing on all clients, not just th... See more

Company replied

Rated 5 out of 5 stars

I would like to say thank you to Ani Hakobian and her support and the other team who helped me in my difficult technical situation. Her answers were always fast and I'm sure she really care about e... See more

Rated 5 out of 5 stars

Almost immediate response to the issues I raised concerning my website design. Most of these issues were technical. I couldn't have navigated them myself. What's even better is that I got prompts when... See more

Rated 5 out of 5 stars

The website builder is intuitive and easy to use for even the most beginner web builders. Wordpress can be a bit of an outdated, complex system to navigate. With 10Web X Elementor, it makes it super s... See more

Company replied


Company details

  1. Software Company
  2. Business to Business Service
  3. Web Hosting Company

Written by the company

10Web is a leading AI Website and AI E-commerce Builder. In today’s era, we democratize access to online opportunities. Our AI-powered tools simplify the creation and management of digital businesses, breaking down technical barriers. Our AI Website Builder simplifies the creation, management, and scaling of your online presence. Meanwhile, 10Web Hosting enables peak performance, reliability, and speed for your website, democratizing advanced technology for all. With 10Web, you can concentrate on your passions, while we manage the technical details.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Anton was great

Anton was great, jumped in and assisted me! I always get great support when I can reach someone, unfortunately due to being EST services are not always available.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

No nonsense website builder

We have been looking for a no-nonsense website builder for years and are so pleased to have found 10Web. It allows us to build and create a website without the need for developer. The support received is second to none - friendly and experienced tech professionals on standby to assist and answer queries. Would highly recommend.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

As long i was paying all was ok until...

As long i was paying everything was good, yet only 2 years of waiting for fixing my feature was enought, cancelled my subscription yet i was charged for another year, but once i kindly asked for refund as im not using it anymore my license was cancelled imidiately with 30days of leave yet no refund was made and my year up front cash never returned... so stay alert for half cooked product with greedy company policy:/

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Nabochetona Idea Ghor


Website Purpose: To create an interactive educational and philosophical platform that blends creative literature with interactive learning and science fiction.

Core Features to Include:

Digital Library: A dedicated section for original poetry and books, focusing on themes like social justice, cosmic mysteries (3-6-9 Cosmic Cycle), and local rights (Vashan Char/Hatiya).

Science Fiction & Riddles: A category for sci-fi stories and brain-teasing riddle books to engage young minds.

Educational Game Zone: A section for interactive quizzes and educational games where users can test their knowledge in science and general awareness.

Community Q&A Forum: A space where users can ask questions to each other, discuss deep philosophical ideas, and share knowledge anonymously.

Motivation & Vision: A blog style layout for inspirational content like "Light through Darkness" to motivate seekers.

Design Style: Minimalist, professional, and intellectual. Use a color palette that reflects wisdom (Deep Blue/Black) and enlightenment (Gold/White). The site should feel like a "Sanctuary of Knowledge" where introverted thinkers feel at home.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Marta got back to me promptly and was…

Marta got back to me promptly and was very helpful whilst I was trying to sort out our mobile view.

January 20, 2026
Unprompted review
10Web logo

Reply from 10Web

Hi Oli!
Cheers for the lovely feedback! Always here if you need a hand.
– The 10Web Team

Rated 5 out of 5 stars

The tech was suer helpful

The tech was suer helpful. Very knowledgeable and quick! Highly recommend!

January 14, 2026
Unprompted review
10Web logo

Reply from 10Web

We love hearing this—huge thanks for being with us!
– The 10Web Team

Rated 5 out of 5 stars

10web Support Team the BEST!!!

Thanks Marta, appreciate your help. 10web support team is the best support team I have ever encountered. Thanks, you guys all ROCK!!!!!!

January 14, 2026
Unprompted review
10Web logo

Reply from 10Web

Hello Pancho!
Your kind words made our day! Thanks for being part of the 10Web community.
– The 10Web Team

Rated 5 out of 5 stars

10web agents are knowledgeable and…

10web agents are knowledgeable and experts to their product. They always help me on top, also they always assist me whenever they can.

January 13, 2026
Unprompted review
10Web logo

Reply from 10Web

Hello Christian!
Thanks a ton for the lovely review! We’re thrilled to hear you’re happy with 10Web.
– The 10Web Team

Rated 1 out of 5 stars

Terrible Experience - 4 Days Without a Site and ZERO Support!

Terrible Experience - 4 Days Without a Site and ZERO Support!
I am extremely disappointed and frustrated with 10Web. I’ve been a paying customer, and for the past 4 days, my website has been completely down due to a technical glitch in their AI Builder/WordPress sync.
I have reached out multiple times through their chat and email, but there is absolutely NO response. It’s like talking to a wall while my business is losing money every hour the site is offline.
Their 'AI' technology deleted my pages, and now I'm stuck in a loop where I'm asked to pay more just to fix a problem they caused. This is not professional service; it’s a nightmare.
If you care about your business and need reliable support, STAY AWAY. I am now filing a chargeback with my credit card company because they refuse to provide the service I paid for or even acknowledge my refund request.
Zero stars if I could

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great support service!

Great support service!. The manner in which support people resolve the issue is kind and quick.

January 12, 2026
Unprompted review
10Web logo

Reply from 10Web

Hi Fredy,
Big thanks for the 5 stars! We’re happy you're enjoying the ride with 10Web.
– The 10Web Team

Rated 4 out of 5 stars

I was fortunate to have Marta as my…

I was fortunate to have Marta as my support person. Her unwavering dedication helped me resolve numerous technical challenges. To enhance the support experience, I recommend hiring more staff members like Marta.

January 12, 2026
Unprompted review
10Web logo

Reply from 10Web

Hello Derrick!
We really appreciate you taking the time to share this – so glad to have you with us!
– The 10Web Team

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