111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics Reviews 784

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their warm, welcoming, and knowledgeable approach, making them feel at ease and well-informed. Many highlight the exceptional service and treatments, noting the professionalism and skill of the practitioners, which often lead to impressive results and a pleasant overall user experience. However, some customers were not happy with certain aspects of customer service, particularly regarding communication and the handling of side effects. A few people mentioned feeling dismissed or receiving unhelpful responses when issues arose, particularly regarding certain outcomes and the review process.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Product

Reviewers express satisfaction with the product, noting great results such as nourished and glowing skin, and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the thoroughness and care of the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Some customers praise the clear, helpful advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff are warm and welcoming. They really deliver above and beyond what’s expected. Lourdes helped me greatly before my treatment even started. Sofia has always been patient and informative. Her... See more

Company replied

Rated 5 out of 5 stars

Dr.Yannis Alexandridis is by far the best Plastic surgeon in the world! His professionalism and his staff are top notch! His non- invasive treatments are the latest in technology and I love the Po... See more

Company replied

Rated 5 out of 5 stars

Simply impeccable service and treatments. From the moment you walk into 111 Harley Street you feel like you are in the right place and Dr Alexandridis is just on another level. Wait until you meet... See more

Company replied

Rated 5 out of 5 stars

From the moment I stepped in the surgery I was made to feel very welcome. The team at 111 are exceptional and full of knowledge. Emma, Anna & Sophia made me feel very at ease as it was my first experi... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Facial Spa
  3. Laser Hair Removal Service
  4. Plastic Surgeon
  5. Skin Care Clinic
  6. Surgical Center

Written by the company

111 Harley St., a centre of aesthetic excellence within London’s premiere medical district. Founded by globally-renowned Plastic Surgeon, Dr Yannis Alexandrides MD FACS, 111 Harley St. fuses medical expertise, innovative technologies and advanced procedures for lasting, life-changing enhancements. Our ethos is to achieve your goals using the most innovative and advanced methods possible, facilitated through the bespoke, comprehensive programs we create for each patient. Whether you want to rejuvenate, refresh or preserve your appearance, our highly qualified team are on-hand to deliver an experience that is easy, enjoyable – and most importantly – efficacious. Our most in demand non-surgical treatments include Botox and Dermal Fillers, to smooth out and fill in lines and wrinkles, whilst Lip Filler remains our most popular method to create fuller, plumper lips. 111 Harley St. is one of the few clinics to offer Thermage FLX, the latest advancement for targeted skin tightening on the face, neck and body. From a surgical standpoint, we are renowned for giving our patients natural-looking results and transformations with our innovative Facelifts, Rhinoplasty and Breast Enlargement procedures and our minimally invasive VASER Liposuction. This is in partly due to our exceptional pre and post-surgical protocols to help accelerate healing and recovery. Our clinics are located in the prestigious Harley Street Medical Area located near London's Regent's Park with clinics on both Harley Street and Devonshire Place. We proudly combine technologically advanced surgical and non-surgical procedures and treatments to achieve the very best results for our patients. Established in 2001 by Dr Yannis Alexandrides (an American & European board certified facial plastic reconstructive surgeon) who founded the practice based on the following principle that; physicians meet the highest level of medical standards and patients receive exceptional medical expertise. Dr Yannis is also the founder of surgically inspired skincare brand, 111SKIN and the innovative 111CRYO/HEAT. We aim to treat patients holistically, taking care to understand their lifestyle, goals and concerns. Our mission is to achieve the best possible results, protecting patient safety and ensuring a quick recovery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

784 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent

Had a potenza treatment with Jamy, she’s very gentle and experienced. Happy with the result

September 30, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking time to leave a review following your Potenza RF Microneedling with our Aesthetician, Jamy. Hope to welcome you back to 111 Harley St. very soon Celine.

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Rated 5 out of 5 stars

Anna was very knowledgeable and gave…

Anna was very knowledgeable and gave great advice on which treatments would be most suitable for me.

September 26, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for leaving a review Lf. We're so pleased to hear Anna gave you great advice on our non-surgical treatments. Hope to see you at the clinic again soon.

Rated 5 out of 5 stars

My experience with Dr. Yannis Alexandrides

My experience with Dr. Yannis Alexandrides and his staff was exceptional. From the moment you walk into 111 Harley Street, you are made to feel truly welcome. The consultation with Dr. Yannis was on another level — reassuring, informative, and conducted with genuine care. He took the time to explain everything in depth, making me feel confident that the procedure I was considering was the right choice. I left feeling fully informed and in very capable hands.

September 15, 2025
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking the time to leave this review following your experience with Dr Yannis. We're so pleased to hear your consultation was so thorough and reassuring, he truly is an expert is his field. We look forward to welcoming back to 111 Harley St. very soon.

Rated 5 out of 5 stars

Absolutely great experience every time…

Absolutely great experience every time I visit
Claudia is the best very professional and gentle 💕💕

September 12, 2025
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for leaving this review, we're so happy to hear of your positive experiences with our Nurse Prescriber, Claudia. We look forward to welcoming you back to the clinic very soon.

Rated 5 out of 5 stars

Great experience- Anna was great and…

Great experience- Anna was great and the session was great with useful information for my skin treatment

September 17, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking time to review your recent appointment with Anna at our clinic. We look forward to seeing you at 111 Harley St. soon.

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Rated 5 out of 5 stars

Good consultation that answered all the…

Good consultation that answered all the important questions for anyone new to these type treatments. Nice and knowledgably staff, great treatment with healing times as explained. And, even for a sceptic like myself, you can definitely see the results!

August 15, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking the time to leave a review John. We're so pleased to hear you're enjoying your results following treatment with us.

Rated 5 out of 5 stars

My Consultation with Anna was great

My Consultation with Anna was great. She explained all the options to achieve my skin goals clearly

And the facial with Jamie was soothing and relaxing. And hopefully the next few days will show my desired results

August 22, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking time to leave us this review. We're so pleased to hear you had a great consultation with Anna and found your treatment with Jamy relaxing. We hope you're enjoying your results and we look forward to seeing you at 111 Harley St. again soon.

Rated 5 out of 5 stars

Face consultation with Anna

I had a face consultation with Anna and was very pleased with the experience. She was extremely polite, took the time to explain everything clearly, and made me feel comfortable throughout. Her professionalism and friendly manner really stood out!

August 22, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking the time to give us your feedback - we're so happy to hear you had such a positive experience during your consultation with Anna - we hope to see you again soon.

Rated 2 out of 5 stars

Very upsetting experience

I found nurse Claudia's behaviour rather peculiar. She spoke to me in an unpleasant manner, and kept making statements which were irrelevant and/or pointless. For example at my botox top up, I asked her only to do a 'tiny' amount of top up as I had a very bad headache following my initial appointment. She was coming towards me with her needle but she stopped and pronounced 'the top up is always less than the first dose' then stood there for a few minutes. holding the needle up, looking at me in a defiant way as if I had said otherwise. It was just very strange.

Following the top up, I got a headache which was just as bad as after the initial treatment; it lasted two days.

I also had very bad drooping of my right eyelid following the initial appointment. When I had the top up, I didn't get any apology. I had said very clearly that I had had drooping before and was very anxious not to get this again. I said that I would prefer to only have a small improvement in my lines rather than have drooping, and asked Claudia to take this into account when she injected.

At the clinic I go to now for botox, I get the same reduction in lines as I got at 111 Harley Street but with no drooping and no headache.

I also had lip filler migration and was told to come in for a review.

I turned up at the correct time. Claudia was waiting, but she went away and returned with Anna Harvey after 20 minutes. They then put some large photos on a board right in front of me and said, 'these are your lips before and after treatment, show us the difference'. They were photos of closed lips so the droop didn't show. I said that and Anna pointed to the right side of one photo and said that she could see a droop. She didn't realise that a photo is the inverse of reality and that she was pointing the left side of my lips. The droop is on the right side.

They seemed to be trying to persuade me that I had the droop already, before I got the lip filler.
Eventually, they acknowledged that the droop was caused by migration of the filler, and said that I could have a treatment to try to help, which I appreciated. However, they could just have done this in the first place without the unkindness.

Later, I made a complaint, which was responded to by Anna at first which I thought was wrong as the complaint was partly about her. She suggested that I could have more filler injected so as to have a droop on both sides and make my lips more even. Maybe she was trying to help, but I hate the droop and would like my lips to be like they were before. And I wasn't happy about the fact that she wrote that I still wouldn't have even lips if I did what she suggested because I had a natural droop on the right. She had never seen my lips before the filler, so she had no idea what they were like, and I had told her at the review that both sides of the bottom of my upper lip were straight before. I don't think people are born with a very pronounced droop on one side.

I then spoke to Agata who was very helpful and arranged for two more treatment to try to remove the droop. By this time other doctors had told me that it was important not to get more filler until the migrated filler had been removed.

However, at my third Clearlift treatment, Jamy only worked above the lip and not on the droop. I asked her why, and she said the the effects of the laser would go down from above the lip to the droop. This didn't make sense, as at the first appointment I said to her that I only wanted to lose the migrated filler in the droop, not the filler in the rest of the lips, and she said that the laser only had an effect exactly where it is placed. I don't know whether the second treatment was done properly or not, but at least once I went into London for nothing.

It is now well over a year since I had the filler and the droop is still there. I have had consultations at three other clinics and the doctors/nurses all looked at and touched the droop and said that it was caused by migration. I don't understand why Claudia couldn't have assessed the situation objectively in this way, rather than showing me irrelevant photos. Two people said that the droop might have been caused by Claudia injecting in the wet/dry border.

I made another complaint after I got this new information and it was again responded to by Anna, who wrote nonsense.
I am in a difficult position as I don't want to use hyalase to dissolve the filler, as it is made out of bulls' testes and I am vegan. Also, it can have side effects.

But if I don't have it, I will continue to be disfigured and won't be able to have more filler, and I have thin lips now due to ageing.

I think that when people are disfigured following a treatment, even if the disfigurement is minor, the clinic should respond in a polite and compassionate
manner, as this is extremely upsetting and it's even worse if the clinic doesn't respond properly.

Appointment made under my maiden name Christine Orr

August 18, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking time to leave us this review, we will pass your kind words onto our Aesthetician, Jamy.

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Rated 5 out of 5 stars

First-Class Treatment and Results


Sofia is exceptional – professional, warm, and highly skilled. From consultation to aftercare, she delivered results beyond my expectations. A true asset to the 111 Harley St. team.

August 14, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for this review Erik, we will pass your kind words onto Sofia. So pleased to hear you are happy with your results. We look forward to seeing you again soon at 111 Harley St.

Rated 5 out of 5 stars

Really positive first consultation!

I was seen by Anna for my first consultation. Anna was very polite throughout, she carefully and clearly explained my treatment options to me in order for me to make an informed decision. Thank you very much Anna!

August 14, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking time to leave this review Anita. Making an informed decision about treatment is so important, we happy to hear Anna helped you with all the details you needed. Look forward to welcoming you back next time you visit Harley Street.

Rated 5 out of 5 stars

Great experience

Sofia, my practitioner, was very helpful in treating my skin concerns, walking step by step through the procedure and taking her time explaining what it does to help my skin. All the staff are lovely and the environment is warm and welcoming. I highly recommend the clinic for anyone who has any concerns that they want treated.

July 14, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking the time to leave us this review Daksh. We're so pleased to hear you had a great experience with our Aesthetician, Sofia and that she explained your skin treatment thoroughly. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Chemical Peel

Sofia was very accommodating and made sure I knew what treatment does before application. Very pleasant experience.

July 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Response time to issues or questions is…

Response time to issues or questions is immediate and professional.

July 10, 2025
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking time to leave a review. We hope to see you at 111 Harley St. soon.

Rated 5 out of 5 stars

I highly recommend Sofia for anyone…

I highly recommend Sofia for anyone considering a chemical peel or any other treatment. Her knowledge, skill, and genuine care for her clients truly shine through. I'm already looking forward to my next appointment!

July 7, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for leaving a review Ioana, we're so pleased to hear you had a fantastic experience with our Aesthetician, Sofia for your recent Chemical Peel appointment. We look forward to welcoming you back to 111 Harley St. soon.

Rated 5 out of 5 stars

Highly recommend

Very gentle, very lovely calm environment. Great treatments and staff. Particularly Sofia!

June 23, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for leaving a review Martha. Great to hear of your positive experience at the clinic, and with our Aesthetician, Sofia. We look forward to welcoming you back to our Harley Street clinic very soon.

Rated 5 out of 5 stars

Consultation Review

I went in for a consultation with Anna to update / go over a review of my skin and areas that I wanted to target. We used the skin diagnostic which highlighted the key areas I needed to focus on (that I wasn’t aware of). Anna was very welcoming and explained everything in detail and recommended what would be best to do to treat my skin concerns. I’ve been coming to 111skin for years now and wouldn’t go anywhere else!

June 20, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking time to review your experience with Anna at 111 Harley St. We're so happy to hear you wouldn't go anywhere else! We look forward to welcoming you back to 111 Harley St very soon.

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Rated 5 out of 5 stars

Great treatments, super team

I do not think that I have seen a more organised clinic. They knew who I was before I stepped into the door and my experience was faultless from start to finish.

I have been to a couple of clinics but 111 does not even compare. Cannot recommend it enough.

March 19, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you so much for your feedback, we're delighted to hear of your positive experience at our clinic and hope to welcome you back again very soon.

Rated 3 out of 5 stars

The doctor is really 😊

The doctor is really nice - I think this is a great place to get your fillers done. I like the way he shapes the nose and injects the nose bridge I think he is a really good practitioner and he really knows how to consider people’s before and after, and enhance their looks. He really takes into consideration their sources and focuses on the procedure.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Dr yannis has changed my life

Dr yannis has changed my life, my world!
I cannot praise him or his team enough!
A big shout out to my nurse Zuzana and Alice who documented my entire experience from start to finish, I am so happy, this was by far the best decision I have made in my lifetime!
A big thank you to you all at 111 skin!

April 30, 2025
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for your kind review, we're excited to follow along in your journey with us.

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