24.se Reviews 

92,706
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Battery got quickly tested, working fine. Good product for reasonable price. Few days delay past the anticipated delivery date, due to external warehouse transportation uncertainty was acceptable. Th... See more

Company replied

Rated 1 out of 5 stars

I ordered a product 10 days ago and have not received any delivery updates. Customer service has not provided a proper response, and I am very disappointed with this purchase. At this point, I am ser... See more

Company replied

Rated 4 out of 5 stars

Everything was great, the one star I reduced because the product delivery time was not as mentioned, I paid extra to get the product in 24 hours but the product was delivered in 48 hours. Which means... See more

Rated 5 out of 5 stars

Product arrived in perfect condition and as advertised. Honestly, even better than I thought. I had no information on when delivery started but it got to me within a week. Was pleasantly surprised. Al... See more

Company replied

Company details

  1. Cell Phone Accessory Store
  2. also in
  3. Battery Store
  4. Electronic Spare Parts and Components Store
  5. Electronics Store
  6. Home Goods Store
  7. Toner Cartridge Supplier

About 24.se

Written by the company

24.se – Varför betala mer än du behöver?

Välkommen till 24.se! Vi är ett familjeföretag med rötterna i Kalmar som sedan många år tillbaka arbetar för att göra det enklare och billigare att handla online. Vår affärsidé är enkel - att erbjuda ett brett sortiment av produkter till riktigt bra priser. För varför ska man betala mer än man behöver?

Från en liten webbutik till över en miljon kunder

Vår webbutik startade 2004 och har sedan dess vuxit till en etablerad e-handel med miljoner av nöjda kunder.

Trots att vi har vuxit genom åren har vi behållit vår familjära känsla och samma drivkraft som från början och det är att erbjuda bra produkter till priser som passar alla.

Ett brett sortiment för hela vardagen

Hos oss hittar du tusentals produkter inom bland annat elektronik, mobiltillbehör, datortillbehör, gaming, hem och fritid, kök och skönhet. Oavsett om du letar efter ett praktiskt tillbehör, en smart vardagsprodukt eller en present till någon du tycker om vill vi att du ska hitta det hos oss.

Vi arbetar ständigt med att utveckla vårt sortiment och hitta nya, smarta och prisvärda produkter.

Riktiga människor bakom varje beställning

Bakom 24.se finns ett engagerat team i Kalmar som varje dag arbetar med allt från inköp och lager till kundservice och marknadsföring. Vi är stolta över att vara ett familjeföretag där engagemang, gemenskap och kundnöjdhet står i centrum.

För oss är det viktigt att du som kund känner dig trygg när du handlar hos oss och att du får en bra upplevelse från beställning till leverans.

Idag finns vi i Sverige (24.se), Norge (24hshop.no), Danmark (24hshop.dk) och Finland (24hshop.fi).

24.se – smart shopping till riktigt bra priser. Varför betala mer än du behöver?

24.se - Varför betala mer än du behöver

Written by the company

Alla nöjda och återkommande kunder vi fått genom åren är det som driver oss framåt
Viktigt hos oss på 24.se är att du som kund ska trivas och känna att du verkligen tjänar på att handla hos oss. Du handlar med trygghet och vet att priset är det bästa utan att göra avkall på kvalité.

Prisgaranti & snabb leverans

30 dagars prisgaranti & snabb leverans

Vi lämnar 30 dagar prisgaranti från köptillfället. Skulle du mot förmodan hitta samma produkt billigare inklusive frakt hos en annan svensk webbutik, inom 30 dagar från köpdatumet, betalar vi tillbaka mellanskillnaden på produkten.

Contact info

4.1

Great

TrustScore 4 out of 5

93K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(92,706)

4,549 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

attentive

nice! resolved problem attentively and delivered within one day!

February 7, 2025
24.se logo

Reply from 24.se

Hello! Hearing that our customer service has done a good job really warms us. We are here to help! Thank you for taking the time to leave a positive review. /24.se support team

Rated 5 out of 5 stars

Everything was excellent!

Everything was excellent!

The product was delivered on time as promised, and I paid extra to receive it within 24 hours. Product arrived promptly, which means I made the right decision by investng in expedited shipping.
Under normal circumstances,product is typically delivered within 2-3 days.
One of the orders was a gift for my son. He was delighted with phone holder, and he uses it frequently.

The eyeglass napkin was also a hit, as it was the perfect size.
Delivery time was perfect. I would definitely use the 24-hour service again.
I also appreciate the website and service. Perhaps I will give it another five stars next time.
Product works well, and seller responsive and reliable. I'm grateful for their prompt response.

I also ordered a watch strap, and it was a great deal in this store
Upon arrival, they fit good. The service allowed me to monitor progress of my order, and it worked flawlessly. I 'm delighted with my experience and will defintely place additional orders for smaller items

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

I bought a firestick tv and paid extra…

I bought a firestick tv and paid extra for express delivery, which after a few days didn’t arrive. Got in contact with customer support “Johan” and he said because it was holiday it would arrive today 30th December. Turns out DBShenker doesn’t even have information on my package yet and they are still waiting to recieve so they can deliver. I purchased on the 23rd and said 1-2 days would be delivered

December 23, 2024
Rated 1 out of 5 stars

Absolute worthless company

Absolute worthless company, bought a trimmer and wasn’t happy with it so had to return it immediately. They declined to send refund because the package was opened. How else would a customer be able to see a product without opening it?
Buy from Amazon instead.

November 5, 2024
Unprompted review
24.se logo

Reply from 24.se

Thank you for your feedback. We understand your frustration. As per our return policy, hygiene products like trimmers cannot be returned once the packaging is opened due to health and safety reasons. This policy is clearly stated to avoid misunderstandings.

We hope you find a suitable product elsewhere and are sorry this experience didn’t meet your expectations.

/24hshop supportteam

Rated 5 out of 5 stars

Lightning fast shipping

Lightning fast shipping, and the products are as described. I'm fairly pleased. (I rarely ever am, so it's high praise.)

November 20, 2024
24.se logo

Reply from 24.se

Hello and thank you for your great review! Always nice with satisfied customers. /24hshop support team

Rated 1 out of 5 stars

I received no timming for receving my…

I received no timming for receving my parcel by the post; Only the date. No SMS, no email, nothing about the time of the day. I was lucky that I was home when they delivered it but they didn't even ring the door bell!!!! Someone else could easily pick it up if I hadn't chat with the customer service exactly at the time of the delivery. As I said this irresponsible behavior by the post service to your agent online, she said it's their way not our responsibility but I told her you can avoid having contract with them when they are this irresponsible. I see most of the shop I buy from have a reasonable delivery service with specific timming. She behaved in a way that it is not 24.se responsibility as if they don't care if the parcel get stolen. So I told her this was the first and the last time I would buy from 24.se! And the el kettle warm-up option doesn't work!!! It just boils the water to different temperatures. And after a while, it gets cold.

November 11, 2024
24.se logo

Reply from 24.se

Hello! How sad to hear that you are not satisfied. If there is anything we can do to help you, we will gladly do so. Contact our customer service by email or via the chat on the website. Best regards, 24hshop support team.

Rated 1 out of 5 stars

I have not received my package

I have not received my package, I had contacted the customer service and no reply except the acknowledge email yet I got to answer about the product review and customer service support evaluation and rating it.

November 4, 2024
24.se logo

Reply from 24.se

Hej! Kontakta vår kundtjänst så ska vi hjälpa dig att spåra ditt paket. Självklart ska du få det du beställt! Vänliga hälsningar, 24.se support

Rated 4 out of 5 stars

The product was a delivered late than mentioned.

Everything was great, the one star I reduced because the product delivery time was not as mentioned, I paid extra to get the product in 24 hours but the product was delivered in 48 hours. Which means I should have not given the extra money for speeding the process as the product reaches to customer withing 2 two 3 days in normal conditions. Otherwise everything was great.

October 8, 2024
Rated 1 out of 5 stars

Disappointing Experience with 24.se

Disappointing Experience with 24.se

I recently purchased two Nedis Adaptersats för montering av icke-Vesa-monitor 13-27" and a Vertikalt skrivbordsfäste för 2 datorskärmar 17-32" from 24.se, with a total of 625kr. Unfortunately, my experience has been quite disappointing. After deciding that the adapters did not meet my expectations, I returned both items. However, 24.se refused to accept one of the returned adapters, despite it being unopened and unused.

The situation has caused me unnecessary stress and frustration. I reached out to their customer service, hoping for a resolution, but I am still being asked to pay for the item. As a loyal customer who trusted the quality of their service, I expected a more fair and professional handling of the return.

I am now stuck in an unfair situation, still waiting for a response to what should be a simple issue. I hope others will be cautious when purchasing from 24.se, as their return process seems to be less customer-friendly than I expected.

October 15, 2024
Unprompted review
24.se logo

Reply from 24.se

Thank you for sharing your feedback. We understand your frustration and apologize for the inconvenience.

To clarify, we have not refused to accept your return, but only received one of the two adapters in your return package.

As a result, we can’t process a full refund for both items until we receive the missing adapter. If there has been any confusion or issues with the return process, please reach out to us, and we’ll do our best to resolve this as quickly as possible. We appreciate your patience in this matter. / 24.se supportteam

Rated 2 out of 5 stars

Save your money and time.

The support itself was fine when I contacted them about a defective alarm clock. The light wouldn't work. They sent me a replacement clock immediately, so that was great, but you couldn't even set the time! The button was defective, but the light worked fine.
I should have bought them from Temu, same bad quality but cheaper!

October 4, 2024
24.se logo

Reply from 24.se


Thank you for your feedback.

We’re sorry to hear about the issues you’ve experienced with the alarm clocks. It’s disappointing to know that the replacement also didn’t meet your expectations. We always aim to provide quality products, and we will definitely review this matter with our supplier.

If you would like to discuss a return or further assistance, please reach out to us again. We value your input as it helps us improve.

Kind regards,
/24.se supportteam

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look