24 Hour Wristbands Reviews 

7,289
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 318 reviews, reviewers had a great experience with this company. Many customers praised the product quality, finding items to be exactly as ordered and often exceeding expectations. Reviewers frequently highlighted fast delivery and quick turnaround times, with numerous orders arriving sooner than anticipated. The customer service also received positive remarks for being helpful and communicative. However, some customers noted significant delivery issues, experiencing delays and receiving orders much later than estimated. A few others felt product quality was inconsistent, with prints not matching proofs or items having unexpected flaws. Additionally, some reviewers were unhappy with customer service, describing it as unhelpful or argumentative when resolving problems.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and consistency. Many customers report issues such... See more

Order

Users describe ambiguous interactions with order, with many customers reporting issues such as hidden... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction, noting that... See more

Customer service

Consumers find customer service experiences to be ambiguous, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They were quick and exactly what I ordered. I’m excited to use them for my wedding favors! I will say I wish there was more communication because I chose a small font size that isn’t very visible. I w... See more

Rated 3 out of 5 stars

I ordered magnetic name tags and paid a PREMIUM for the backs to be magnets. All the magnets came separate and require me to adhere them to all the nametag myself. Also there were inventory issues whe... See more

Rated 5 out of 5 stars

The yard sign I ordered for our Memorial Garden arrived early and it is absolutely beautiful. I hung it up outside on a vinyl fence with the mounting strips and it has withstood heavy snow, rain and v... See more

Rated 5 out of 5 stars

Houston factory made the bands super fast with excellent quality control. Super happy with how they came out and will be ordering from again in the future.


Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

24 Hour Wristbands was founded in 2006, and has grown to where it is today by delivering over 100 million wristbands to organizations and businesses around the world. Since then, we have expanded our passion for promotional products to hundreds of items including custom yard signs, lanyards, temporary tattoos, t-shirts, and many more. Although we keep growing, we have always stayed true to small-business fundamentals. We value every customer, take pride in our work, and offer dependable customer service. In fact, in 2013 we were awarded the Small Business of the Year award by the Small Business Administration in Washington, D.C. We also boast thousands of excellent reviews on Reseller Ratings, a third party rating site. Add to this our industry leading prices and it's easy to see why over half a million customers have chosen our company for all their promotional needs. Though we've evolved greatly as a company, our first product is still our highest selling. We are the largest manufacturer of custom wristbands in the world. From simple engraved bands to screen printed to Tyvek, we are the headquarters for all things wristbands! As an important and effective item in today’s promotional landscape, we work diligently to keep our wristband prices the lowest in the industry. We take genuine pride in the fact that countless small groups like churches, fire departments, and nonprofits across the country can afford to promote their organizations using custom wristbands. Together with our sister company, Imprint, we operate out of a state-of-the-art facility in Houston, Texas. We use the latest technology and environmentally friendly inks, but most importantly, we are comprised of over 300 of the most experienced printers and graphic artists around.


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(7,289)

316 reviews in the last 12 months

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Rated 2 out of 5 stars

The shipping department needs Post Office Education

The shipping department used a standard USPS label but a priority mail envelope. I was required to drive to the post office and pay $6.60 in additional postage to get my package...

June 18, 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We sincerely apologize for the disappointment and inconvenience caused. We truly appreciate you sharing your experience with us, as your feedback helps us continue improving both our products and our service. While we regret that this experience left you with a negative impression, we hope to have the opportunity to provide you with a much better experience in the future. Best Regards.

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Rated 1 out of 5 stars

ABSOLUTLEY AWFUL!

ABSOLUTLEY AWFUL!! MESSED UP 170 OF MY KOOZIES AND ALL THREE PEOPLE I SPOKE WITH GAVE ME A RUN AROUND AND DIFFERENT STORYS THEN WOULD DO NOTHING ABOUT IT! ABSOLUTLEY BS!!!

June 19, 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We sincerely apologize for the disappointment and inconvenience caused. We truly appreciate you sharing your experience with us, as your feedback helps us continue improving both our products and our service. While we regret that this experience left you with a negative impression, we hope to have the opportunity to provide you with a much better experience in the future. Best Regards.

Rated 1 out of 5 stars

I created my order on June 7 and the…

I created my order on June 7 and the site promised delivery before my event on June 20. The order shipped just recently and won't arrive until June 23rd. I called to get a refund because now I'm out extra costs to scramble and get the items for the event that should have arrived by now because they failed their delivery promise. COMPLETE BS.

June 7, 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We sincerely apologize for the disappointment and inconvenience caused. We truly appreciate you sharing your experience with us, as your feedback helps us continue improving both our products and our service. While we regret that this experience left you with a negative impression, we hope to have the opportunity to provide you with a much better experience in the future. Best Regards.

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Rated 1 out of 5 stars

Incorrect shirt order

I order Printed shirts but I received shirts that were DTF. Not what I ordered and now I'm getting the run around about my order.

June 9, 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We sincerely apologize for the disappointment and inconvenience caused. We truly appreciate you sharing your experience with us, as your feedback helps us continue improving both our products and our service. While we regret that this experience left you with a negative impression, we hope to have the opportunity to provide you with a much better experience in the future. Best Regards.

Rated 1 out of 5 stars

worst service I've ever experienced in…

worst service I've ever experienced in every way. I ordered shirts for my company, small first order to see how they would come out and they came out good so I ordered a large order same print same shits. took 2.5 months to get it and they came out wrong messed up print when I asked for them to fix it or refund me. they said they can't print the same print every time and they would give me a 30% refund lol I thru the shirts in the trash and they got payed for n nothing. don't use this company you will be disappointed

June 15, 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We sincerely apologize for the disappointment and inconvenience caused. We truly appreciate you sharing your experience with us, as your feedback helps us continue improving both our products and our service. While we regret that this experience left you with a negative impression, we hope to have the opportunity to provide you with a much better experience in the future. Best Regards.

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Rated 5 out of 5 stars

This is the 2nd time we placed a large…

This is the 2nd time we placed a large (to us at least) order with your company. We give out koozies during our boat charter and the guests love them! Something to take home that has our name, logo and number so that they can book again.

June 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Horrible service

Horrible service. Still waiting for my refund. Was told 6 days after placing my order was out of stock, I asked for a refund, and no one has responded.

June 1, 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We sincerely apologize for the disappointment and inconvenience caused. We truly appreciate you sharing your experience with us, as your feedback helps us continue improving both our products and our service. While we regret that this experience left you with a negative impression, we hope to have the opportunity to provide you with a much better experience in the future. Best Regards.

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