24hrslocksmith Reviews 

591
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 232 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and empathy, making interactions pleasant and helpful. Many reviewers highlight the quick response times and efficient service, often arriving promptly in emergency situations, with technicians explaining options clearly and resolving problems effectively. However, some customers also noted significant issues with pricing, reporting that initial quotes were often misleading and final costs were much higher than expected. Additionally, a few people mentioned concerns about damaged property, work quality, or issues with product recommendations.

What people talk about most

Service

Users describe positive interactions with service, highlighting the speed and efficiency of locksmiths who... See more

Staff

Customers had positive experiences with staff, frequently praising their politeness, efficiency, and... See more

Price

Clients share ambiguous opinions on price, with many reviewers expressing significant dissatisfaction and... See more

Response time

Consumers generally express satisfaction with the quick response times, with many reporting that technicians... See more

Product

People report negative experiences with product, often involving unnecessary replacements and damage during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman who replaced my locks was absolutely wonderful. He works quickly, precisely, and with great professionalism. He explains everything clearly, offers the best solutions, and pays attenti... See more

Rated 5 out of 5 stars

Alex came to my rescue yesterday evening after I lost all of my personal belongings on London public transport and couldn't get into my flat. He arrived with 15 minutes of me calling and was extremely... See more

Rated 5 out of 5 stars

Raul was absolutely impeccable and really got us out of an upsetting situation on Christmas Day when we were locked out. His communication was great - he set out our options (including timing and pric... See more

Rated 5 out of 5 stars

Big thanks to Marius for helping out so quickly while I was crashing out. Was locked inside my flat due to a faulty Yale lock and Marius really calmly explained what was wrong, what he was going to d... See more


Company details

  1. Locksmith
  2. Emergency Locksmith Service
  3. Handyman

Written by the company

At 24hrslocksmith, we provide fast, professional, and reliable locksmith solutions across your area. Whether you’re locked out of your home, need to change your locks after a break-in, or want to upgrade your home security, our team is here to help — day or night, rain or shine. We’re proud to be a local business, not a national call center. That means when you call us, you speak directly with someone who knows the area and can get to you quickly. Our locksmiths are fully trained, DBS-checked, and insured, so you can trust us to treat your home with care and respect. We specialize in non-destructive entry, uPVC door lock repairs, security upgrades, and emergency lockouts. Most of our jobs are completed on the first visit thanks to the wide range of tools and parts we carry. At 24hrslocksmith, we believe in transparent pricing, honest advice, and top-quality workmanship. No hidden fees. No surprises.📍 Fast. Local. Trusted.


Contact info

3.9

Great

TrustScore 4 out of 5

591 reviews

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No recent history of asking for reviews

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3.9

All reviews

(591)

229 reviews in the last 12 months

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Rated 3 out of 5 stars

Speedy response to a late evening locked-out situation.

Clear and regular communication of ETA. Arrived within 25mins of my call. Adam was courteous and ultimately got me back into my home, though as others have noted the first and default suggestion seems to be drilling & replacing the lock (£400++). When I made clear this was untenably expensive and I would rather forfeit the callout fee and drive several hours to collect a spare key from a family member, an alternative, less approach was suggested, which turned out to be relatively straightforward. Even so the final cost was significantly higher than anticipated (significantly more than a previous experience of calling out a locksmith several years ago at my partner's property). Be aware that the price quoted on the phone is simply a callout fee. Over and above this will then be added the 'job fee' (determined by type of lock) & VAT.

December 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Total con

Total con. Do not use. Lied to me about price. Told on phone was £55 but when he came out charged £89 for call out £289 to do the lock and another top with bill at £600. Tip off. Do not use them

November 30, 2025
Unprompted review
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Rated 5 out of 5 stars

I’m writing to give a huge shout‑out to…



I’m writing to give a huge shout‑out to *Claude*, the locksmith who came to my rescue today. He was incredibly polite, arrived promptly, and unlocked my door with the utmost professionalism. His friendly demeaner and clear explanations made a stressful situation completely painless. I’m extremely grateful for his help and would highly recommend him to anyone needing a trustworthy locksmith. Thank you, Claude, for a fantastic service!
Naila

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

Incompetent Criminals

Absolute scam. Agreed price over the phone was £69. Arrived to the simplest house lock - unnecessarily drilled it - and then asked for £600.
Incompetent, ignorant, appalling criminals.
A kid could pick that lock in 5mins. No questions asked, drilled, price skyrocketed.
In the end they ask you to sign a paper that says the price was agreed prior to their arrival over the phone. Do not sign, report immediately. Garbage.

November 14, 2025
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Rated 5 out of 5 stars

Alex came to my rescue yesterday…

Alex came to my rescue yesterday evening after I lost all of my personal belongings on London public transport and couldn't get into my flat. He arrived with 15 minutes of me calling and was extremely empathetic. I offered to pay him more as a tip and he declined. Good people still exist, thank you so much Alex!

November 25, 2025
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Rated 5 out of 5 stars

Raul was prompt

Raul was prompt, professional, and extremely skilled. He arrived quickly, fixed the issue without any hassle, and offered a fair price. Highly recommended for any locksmith needs!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Quick response and efficient solution

Quick response. Polite, professional and friendly, Adam came to my aid a few nights ago when I locked myself out. His solution was efficient, damage limiting and reasonably priced, he sorted me out within 10 minutes. Thank you Adam. Defo recommended.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute bait and switch pricing

Absolute bait and switch pricing - tells you £55 on the phone and then when the guy arrives it's £49 call out charge + £289 + VAT = £405 to take two minutes to drill out a hole in the lock.

Completely powerless to say no unless one wants to wait out in the cold for the next locksmith to arrive...

November 22, 2025
Unprompted review

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