2xcite Reviews 

183
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the headlights, noting their perfect fit and clear lenses. Many people highlight the super fast delivery, with items often arriving the next day and being well-packaged. The service is frequently described as first-class, efficient, and helpful, with good communication from the staff. However, some customers also noted issues with delivery, reporting that their items were not received or arrived late. A few other people also felt that the product's performance was disappointing, mentioning a lack of light spread and faulty connections.

What people talk about most

Product

Consumers find product quality to be excellent, with many reviewers expressing satisfaction with items like... See more

Quality

Customers had positive experiences with quality, with many expressing happiness and satisfaction with their... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising rapid and super-fast... See more

Service

People report positive experiences with service, often highlighting its excellence and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very honest and helpful, got back to me on WhatsApp within 10 minutes or so.. next day delivery which was great, Callum was brilliant and kept in touch throughout, this will be my new place to go for... See more

Rated 5 out of 5 stars

Got in contact regarding their F series headlights. Callum was quick to answer queries and sorted me out with an early discount for black friday to save me waiting the extra couple weeks. Had them on... See more

Rated 5 out of 5 stars

Ordered the a4 b8 headlights they fitted lovely and beam pattern is spot on with some 360⁰ led h7s super clear projector lenses too unlike other brands. 2nd set I've had on my 2nd b8 had to buy again... See more

Rated 5 out of 5 stars

Everything perfect good fast service... Only problem is with DPD they don't care about your delivery my parcel was used like basketball ball... good that seller packing my new headlight prober and sa... See more


Company details

  1. Car Accessories Store

Written by the company

2xcite - Car performance & accessory experts since 2005. With over 19 years experience in car styling, you can trust 2xcite to provide you with the most up-to-date products on the market.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

183 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(183)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Contacted 2 excite for info on the…

Contacted 2 excite for info on the lights i wanted to order. Had a quick reply with All the info i asked for.
Order then placed and recieved the next day. Packaging and delivery excellent. No complaints .

October 18, 2023
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Reply from 2xcite

Cheers Dave - glad we could help!

Rated 5 out of 5 stars

Fantastic people to talk too

Fantastic people to talk too. Meet them at silverstone on the Sunday part was with me on the Tuesday. Also a very good due

September 11, 2023
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Reply from 2xcite

Always make time Darren mate - good to meet you!

Rated 5 out of 5 stars

Vehicle Headlights

The delivery fiasco was down to the delivery company DPD, with whom I have had issues previously.
The product itself is working exactly as advertise, & we are very impressed.

September 10, 2023
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff in the knowledge of what they are selling also the technical information. Delivery was excellent so was packaging and above all my z3 headlights with angel eyes look amazing really made a difference to car definitely would recommend.

August 17, 2023
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Reply from 2xcite

Upgraded headlights can transform any car Ian, enjoy!

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Rated 1 out of 5 stars

Unfortunately headlights only lasted a…

Unfortunately headlights only lasted a little under 4 weeks. The lens has burned through the inner plastic. Waste of £400. Waste of 5 hours labour.

June 15, 2023
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Reply from 2xcite

Hi Nicholas. I'm sorry your experience didn't turn out the way we both would've expected. Upon closer look into this for you by our dedicated Technican, we found no reason why this should've happened. Our products are made using the highest quality materials and to the highest standards - these standards have not dropped in the 20 years we have been operating. With this being said, as per our promise to all customers, we offer a full 12 month warranty so we instantly sent you out a brand new set, totally free of charge, being more than happy to put this right for you. We have since spoken and I'm so pleased that you're happy with how we handled your experience and over the moon with the Headlights. I send my apologies to you for any inconveniences caused whilst we worked with you to resolve. - Callum @2xcite

Rated 4 out of 5 stars

Note if thanks

Good was ideal and satisfactory and would recommend and do busy again going forward.

Thanks to 2xcite

May 16, 2023
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Reply from 2xcite

Thanks Alphanso - look forward to dealing with you again.

Rated 1 out of 5 stars

Poor communication, poor packaging. Gutted customer

Agreed to return item due to damage in transit, now out of pocket on returning fee's when agreed it would be reimbursed via email.

Communication is very slow 🐌
Beware if you have any issues.

May 14, 2023
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Reply from 2xcite

Hi Adam. I'm sorry your experience didn't turn out the way we both would've wanted. Upon closer inspection of the light units we found these not to be damaged however still fulfilled our promise to refund you as per the PayPal request. We continued dialogue with you during our opening hours, however on weekends, naturally our response times maybe slower as we are not technically open but still look to assist customers best we can. I sincerely hope your next experience is a more positive one and once again, I send my apologies to you for any inconveniences caused whilst we worked with you to resolve. - Callum @2xcite

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Rated 5 out of 5 stars

Great advice

Great advice, followed by prompt delivery. Thank you

April 20, 2023
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Reply from 2xcite

Glad we could be of assistance Pam

Rated 5 out of 5 stars

I have fitted these lights today and…

I have fitted these lights today and how awesome are they. Easy to Fit and plug and play too so no cutting wires and splicing in. They look awesome too. The car is getting a few looks from other Insignia drivers. I have even posted on various Facebook pages and recommending you guys.
Thanks Callum for your expertise and knowledge.

March 17, 2023
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Reply from 2xcite

Hi Jeff - thank you for your review. The headlights look fantastic on the Insignia, so I'm sure you'll enjoy them!

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Rated 5 out of 5 stars

Outstanding customer support

Outstanding customer support. Couldn’t have help me more, replied to an email within 20 minutes and solved my problem. Special thanks to Callum for the support.

March 17, 2023
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Reply from 2xcite

Hi Nathan, thank you for the review! Pleasure dealing with you mate and look forward to working with you in the future on the next project.

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