The new version is one of the worst things I've ever experienced in terms of Inbound Customer Care, practically impossible to use, useless. I hope the developers can fix the problems, such as the inab... See more
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Fast response to customer facing website queries. Been using 3CX for about 4 years now and very happy with the UI/UX and Development builds and release's. Fitting our needs from the front end to the b... See more
Company replied
Previously, I'd recommend 3cx to anyone looking for a PBX. Unfortunately, I no longer can, as they just don't care about their customers. I've not spoken to a single person who thinks the v20 GUI is... See more
Company replied
The 3CX V18 backup can't be restored to V20 if you don't set a 'system owner' To make matters ridiculous, V18 can't be activated to make the necessary modification, nor can the backup be restored... See more
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Company details
Written by the company
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience. With integrated video conferencing, apps for Android and iOS, website live chat, SMS and Facebook Messaging integration, 3CX offers companies a complete communications package out of the box.
Contact info
4, Markou Drakou, 2409, Nicosia, Cyprus
- +35722444032
- https://www.3cx.com/contact-form/
- 3cx.com
2.5
Poor
175 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
TERRIBLE
The new version is one of the worst things I've ever experienced in terms of Inbound Customer Care, practically impossible to use, useless. I hope the developers can fix the problems, such as the inability to use the dashboard when calls come in (i.e. always), the inability to track down the colleague the customer spoke to before me for the issues they describe, and much more.
June 10, 2026
Unprompted review
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Not consitent
Statusses in the app change by itself to non-available. Also very often a second call is necessary because the first one fails when the other person picks up.
May 27, 2026
Unprompted review
Very rude support
Very rude support. They need to learn to speak professional.
May 18, 2026
Unprompted review
Reply from 3CX
Hello, thank you for your review. We previously requested more information to better understand the issue, but unfortunately didn’t receive a response. If you'd still like us to investigate this further, please contact our customer service team here: https://www.3cx.com/contact/ with the subject line “FAO Monika,” and I’ll personally look into it for you.
Great product
Great product, and speedy response with support inquiries!
May 15, 2026
Unprompted review
Reply from 3CX
Hi Bryan, thanks so much for a 5-star review!
My experience has been positive.
I see bad reviews here, but that has not been my experience. People like Theodora and Noonrinder have been very helpful to me. Thank you to them.
April 15, 2026
Unprompted review
Reply from 3CX
Hey Mark! Thank you for a 5-star review. Your feedback will be passed onto Theodora and Noor :)
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Fragile software
Fragile software, limited resources, frequent issues and service loss.
March 24, 2026
Unprompted review
Reply from 3CX
Hi Rodney, we’re sorry to hear about your experience.
We previously attempted to contact you directly to better understand the issues you reported, however we did not receive a response. We also reached out to your 3CX partner, who was not aware of any ongoing issues but will also attempt to contact you to discuss this further.
We can see that the license was recently renewed, so we can only assume the issues experienced were temporary and that the system is currently operating as expected.
Should you still require assistance, we encourage you to work directly with your 3CX partner so they can help investigate any remaining concerns.
It's only 2 star because the software is worked
Edit1: Thanks for the honest respons! I change it to 3 stars.
It's only 2 star because the software is worked and we had no problem with it but as a small partner we had a lot of problem.
We had to communicate they unfair price increases and other bad decision to our costumers.
Since we replaced 3CX with other vendor we don't have any problems with pricing and random business decisions anymore.
February 3, 2026
Unprompted review
Reply from 3CX
Hey Patrik. Thanks for your feedback. As of 2025, our business strategy has shifted to focus more on larger customers and our pricing and decisions reflect that direction. We understand this may not align with the needs of all partners. That said, we're glad to hear you found another vendor that better suits your requirements and wish you all the best moving forward.
Reply from 3CX
Hello, thank you for the 5-star review. We're happy to hear that 3CX services and pricing works well for you :)
Horrible help system and costs money to even bring an issue forward to them.
Costs money to contact their support about an issue with their system and refuse to even look into issues if you use an unsupported SIP trunk provider they dont back. Issue looks to be a firewall blocking my clients that I cant edit.
They can create a problem and force you to pay them to fix it, it is just rigged.
January 28, 2026
Unprompted review
Reply from 3CX
Hello Andrew. Thanks for your feedback. As clearly outlined in our support policy https://www.3cx.com/ordering/ - 3CX does not provide support for unsupported SIP trunk providers. These providers are not certified with 3CX and we cannot guarantee compatibility or assist with troubleshooting issues related to them.
We maintain an extensive list of supported SIP trunk providers https://www.3cx.com/partners/sip-trunks/
with whom we work closely. Our support team is available to assist with any issues involving these certified providers.
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Again, 3CX helps show me what I did wrong at no charge.
I wanted to report some type of call abuse I didn't understand. It was easy to quickly find a 3CX form on my phone and provide a notice of the situation in case it was helpful to 3CX. I ended up in an email thread with the helpdesk that was right on it. They took me and my issue seriously and provided good and accurate advice. Could have solved it faster but I couldn't remember what all I had learned, back when I installed 3CX cloud. At the rep's recommendation I checked into my provider's help pages in my spare time to brush up on security. Then I got things reset and had things running smoothly again. Turns out it was the fault of my computer and myself. 3CX is always super helpful. So I get to use this powerful, no cost, 3CX VoIP service on computer and cell phone, and it only costs me pennies per call with my phone number service provider.
January 15, 2026
Unprompted review
Reply from 3CX
Hello Christopher! Thanks for your review. We're glad to hear our team was able to assist and that you found the support helpful in resolving the issue. It's great to know 3CX continues to serve you well across devices while keeping costs low. Appreciate you sharing your experience. :)
I wanted to sign up for Enterprise 1…
I wanted to sign up for Enterprise 1 year plan .. self-sold but agent Krystyna Kudelko decides to refuse me the plan , guess why ??
because i smoked on a video call with her ... unbelievable and management has done nothing about it and i signed up elsewhere !!!
December 18, 2025
Unprompted review
3cx started out really well
3cx started out really well, but since v20 the software updates are poor and support is non-existent. The staff are horrible to there customers, the owner of the company behaves like a child whenever partners question what they are doing
Yes, see they can't defend the terrible support, just point out poor grammer. Lol, point proven. Nasty people
October 14, 2025
Unprompted review
Reply from 3CX
Hello Randy,
As per our website https://www.3cx.com/partners/channel-partner-program/ the lowest level - bronze partners - do have Support but it has to be paid for.
So yes - if you are unwilling to pay then of course you may perceive it as non-existent. In truth we give you 2 options when you're a bronze partner: 1 ) Buy a Support ticket. 2) Use our massive repository of tech docs which we provide for free. You will find hundreds of support documents here: https://www.3cx.com/docs/manual/
Staff are not horrible to customers at all. We have a team of really nice, genuine, hardworking people who care about their jobs and our Partners and Customers. I suspect you say horrible because they told you there's no free Support?
We don't expect everyone to be happy with our product but neither do we force any Partner or Customer to work with us - it's the beauty of 3CX. You are not locked into any multi-year, contractual agreements.
If you have made your decision, then we wish you every success with any other vendor you will work with. Thank you for your business. It has been appreciated.
BTW it's 'their customers' not 'there customers'...
The support was amazing
The support was amazing. They helped us alot and rescued our system. Thank you again
November 3, 2025
Unprompted review
Reply from 3CX
Hello, thank you for your 5-star review. Glad to hear the support was able to rescue your system!
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Outstanding product
The actual core product SIP / VOIP and Integration services are rock solid, second to none, seen this running for years without issue, cannot recommend enough.
However, 3CX management have a nasty habit of forcing you down a route your company may not want to go, to increase their profits.
Not sure where this comes from in 3CX but they also remove really good features in new versions that were excellent in previous versions, and quite frankly on occasion had made the difference buying or choosing an alternative.
November 1, 2025
Unprompted review
Reply from 3CX
Hey Simon. Thank you for your review and for your kind words.
We understand that changes between versions can sometimes take time to adjust to. However, with V20 we’ve introduced significant improvements and powerful new features designed to make 3CX more secure, scalable and easier to manage than ever before.
While some legacy features have been replaced or reworked, these updates are part of our ongoing effort to modernize the platform and deliver the best long-term experience for all users.
Support just the way you want it
The support desk helped me quickly and easily with my specific question.
Thank you for your kind support.
October 29, 2025
Unprompted review
Reply from 3CX
Hello! Thank you for a 5-star review. We're happy to hear that our support team was able to assist you!
3CX Exellent
An excellent service and very helpful with all the relate issues.
September 22, 2025
Unprompted review
Reply from 3CX
Hello Milton! Thank you for a 5-star review. We are glad to hear our team was able to help you!
This company has the worst customer…
This company has the worst customer service ever, you cannot reach anyone by phone it tells you its busy and try again later, theres no place to leave a message.
Tried to use their contact us on their site it won't let you send the message after you type it out- and if you login it gives you no info. THE WORST COMPANY do not use
September 12, 2025
Unprompted review
Reply from 3CX
Hi Megan. Please note that our contact form is fully operational and is the most efficient way to reach us, as with most global businesses. Once a request is submitted, our customer service team responds directly and works to resolve issues as quickly as possible.
If you encountered difficulties submitting the form, we encourage you to try again using this link: https://www.3cx.com/contact/ . Our team will be happy to assist you.
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3CX FREE just got deleted
3CX FREE just got deleted without any warning. No Support, no explanation, no way to contact them. Advise in the forum: Create a new one. you are on your own. We not provide any support or any way to recover.
STAY AWAY!
Edit: Reply to 3CX: Yeah sure, creating a new instance is easy. Change all the configuration on the phones, re-create the users and so on is not. Are you gonna pay for that effort?
I understand that you need to logon every month (despite that is rather annoying and stupid - i'm sure you hope to sell more overpriced licences this way) - nevertheless at least a email with a warning and a few days grace-period would be nice and i'm sure that's not asked too much!
Anyway, i deleted my 3CX account and moved to Yeastar. Much better experience! i will never look back.
Again, for anyone who is reading that. STAY AWAY. You will not be happy with 3CX anymore.
September 11, 2025
Unprompted review
Reply from 3CX
Hello Alain I have sent you a request for information. If you can let me have your details I'll be happy to guide you. To note, if you do not log into your account each month then the account is deactivated. Unfortunately the account cannot be recovered so you will need to create a new one - which is easy to do. To avoid these limitations you can also purchase a commercial license instead. I hope this resolves your query.
Great software horrible customer service
Great software. Horrible service.
Using the pro service it costs $100 just to report an issue.
Ran into an issue where I was locked out of a brand new created server V20. When I tried contacting about the issue was just thrown a sales pitch with no help. later found out to submit a technical ticket would cost $100. So I would be paying them to inform them of a bug in their system.
August 6, 2025
Unprompted review
Reply from 3CX
Hello and thank you for your feedback. We're glad to hear you found the software itself solid.
However, we are sorry to hear about your experience regarding the support. We'd like to clarify that 3CX does not charge any hidden fees. All our pricing is transparently listed on our website: https://www.3cx.com/ordering/pricing/.
Based on the limited details provided, it's unclear where the $100 charge came from. It's possible this interaction was with an external 3CX Partner rather than 3CX directly.
We’ve attempted to follow up for more information, but haven’t received a response. If you'd like to clarify further, feel free to contact us directly.
Good service but very expensive
Excellent customer service but the price is just too high for what they are offering. There are similar companies who are much cheaper. I wouldn't mind but they got me in at one price but then with all the add ons it just doesnt' make sense. In addition, they make you start paying from when you order the system and charge a setup fee even though you can't use it for the first month. We'll be switching. The only reason I left 3 stars is the excellent customer service. They are very personal and a human is always reachable and returns calls until issues are resolved. I know I will probably lose this with the cheaper copmanies, but the difference is just too large.
July 2, 2025
Unprompted review
Reply from 3CX
Hello Jack. Thanks for your feedback. Pricing, setup fees, and billing terms can vary depending on the 3CX Partner you're working with, as 3CX itself does not charge setup fees or activate billing before service is usable.
If you'd like to discuss this further or clarify which partner was involved, feel free to reach out directly to socialadmin@3cx.com - we'd be happy to look into it with you.
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