The new version is one of the worst things I've ever experienced in terms of Inbound Customer Care, practically impossible to use, useless. I hope the developers can fix the problems, such as the inab... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fast response to customer facing website queries. Been using 3CX for about 4 years now and very happy with the UI/UX and Development builds and release's. Fitting our needs from the front end to the b... See more
Company replied
Previously, I'd recommend 3cx to anyone looking for a PBX. Unfortunately, I no longer can, as they just don't care about their customers. I've not spoken to a single person who thinks the v20 GUI is... See more
Company replied
The 3CX V18 backup can't be restored to V20 if you don't set a 'system owner' To make matters ridiculous, V18 can't be activated to make the necessary modification, nor can the backup be restored... See more
Company replied
Company details
Written by the company
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience. With integrated video conferencing, apps for Android and iOS, website live chat, SMS and Facebook Messaging integration, 3CX offers companies a complete communications package out of the box.
Contact info
4, Markou Drakou, 2409, Nicosia, Cyprus
- +35722444032
- https://www.3cx.com/contact-form/
- 3cx.com
2.5
Poor
175 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 3CX
Hi Dhara, thank you for the 5-star review. We'll pass your feedback onto Mike. Glad to hear he was able to assist you!
Advertisement
Thanks to Andreas M. for the competent support
Had some questions with pricing, payment and upgrading my v18 SMB PRO instance. Andreas was very helpful and competent. Thank you!
June 20, 2024
Unprompted review
Reply from 3CX
Hi Jens thank you for 5 star review. Happy to hear Andreas was able to provide you with the information required. We will pass your positive feedback onto him :)
Juan R has been very helpful and…
Juan R has been very helpful and informative. Swift and fast replies and assisted me with my enquiry.
Thanks for the help!
June 17, 2024
Unprompted review
Reply from 3CX
Hello Sera! Thank you for the 5-star review. We'll pass your positive feedback on to Juan!
Talked with someone from the support…
Talked with someone from the support desk through the chat. The support was very good.
June 14, 2024
Unprompted review
Reply from 3CX
Hey Ri! Thanks for a positive review. We're happy to hear you are satisfied with the support provided by our chat support team!
As a reseller I stuck with 3cx even…
As a reseller I stuck with 3cx even after they got hacked, even brought more new customers. Their reward? Canceling my partnership. i have moved on since to VitalPBX multi tenant instead of hosting each individual instance of 3cx and could not be happier.
June 13, 2024
Unprompted review
Reply from 3CX
Hello Martin. Thank you for leaving a review and sharing your experience. Please note that since the release of the 3CX V20 U2, we now offer a multi-tenant option as well.
We appreciate your past support and hope your transition to VitalPBX has been successful. Wishing you continued success with your new PBX.
Advertisement
Web Support
I had a question concerning the new admin console and Andreas was very helpful in explaining!
June 6, 2024
Unprompted review
Reply from 3CX
Hello Alvin! Thank you for the 5-star review. Happy to hear Andreas was very helpful! We'll make sure to pass your feedback onto him!
Thank you Juan R.
Thank you Juan R. for your professional service. My problem is solved and running smooth now.
June 4, 2024
Unprompted review
Reply from 3CX
Hello Ricky, thank you for the 5-star review! We've passed your kind comments to Juan :)
Absolute shocking system switched from…
Absolute shocking system switched from BT 3 months on going back endless problems. No where near advanced. System drop outs. No call history on handsets. Stay clear
May 22, 2024
Unprompted review
Reply from 3CX
Hello Steven. Thank you for your feedback, and we're sorry to hear about your experience. 3CX is indeed an advanced system, especially with our latest v20 release. We recommend working with a local 3CX Partner to help minimize issues and maximize the benefits of the 3CX phone system.
If you'd like, we can help you find a local Partner to give 3CX another try - just reach out to our Customer Service agents via Live Chat on our website.
In case you've decided to not use 3CX anymore - we wish you the best with whichever system you choose moving forward.
Andreas M was great to work with!
Andreas M. was able to address all of my questions quickly and provide the additional information I requested. Andreas seemed very knowledgeable, pleasant, and professional.
With this being my first time contacting Customer Service, I feel very good about getting my questions answered quickly and accurately moving forward. A great feeling to have!
May 20, 2024
Unprompted review
Reply from 3CX
Hello Bill, thank you for sharing your experience with Andreas M. We're happy to hear that he was able to address all of your questions quickly and provide the additional information you needed. It's great to know that your first time contacting Customer Service was positive :)
Advertisement
Thank you so much for Andreas M for you…
Thank you so much for Andreas M for you assistance you are realy an expert customer service man thank you so much
Kind regards,
mohamed ELBOUSSATI
May 8, 2024
Unprompted review
Reply from 3CX
Hello Mohamed, thank you for a 5-star review! Your positive feedback has been passed on to Andreas!
Very Very Bad
Honestly, 3CX is so old school. We need to write our custom code for anything and everything we need from 3CX :( it is so boring and wrong decision. Never go with 3CX. Go with Yeastar instead.
April 19, 2024
Unprompted review
Reply from 3CX
Hello Firmz. Thank you for your feedback. We're sorry to hear that 3CX hasn't met your expectations.
We always strive to keep up with industry needs. For instance, we recently released V20, which includes a new and easier Admin Console among other updates.
However, if you feel that Yeastar is a better fit for your needs, we wish you the best with your new system.
very glad to be assisted by Andreas
very glad to be assisted by Andreas
April 18, 2024
Unprompted review
Reply from 3CX
Hello Ziad! Thank you for a 5-star review! We'll pass your feedback on to Andreas!
Fast response to customer facing…
Fast response to customer facing website queries. Been using 3CX for about 4 years now and very happy with the UI/UX and Development builds and release's. Fitting our needs from the front end to the backend. We use in combo with VoipTools for reporting and pricing and licensings are on point. Our Managed 3CX Service provider is Clarity 3CX and always happy with the support response and addressing our needs. We also use the Call Flow Manager for which we have built custom call flows.
April 4, 2024
Unprompted review
Reply from 3CX
Hello Dave! It's wonderful to hear about your positive experience with 3CX over the past 4 years, from the fast response to your inquiries to the satisfaction with the UI/UX, development builds, and releases. It truly demonstrates how well 3CX fits your needs. Thank you for an informative and detailed review :)
Advertisement
Very helpful person on the other end of…
Very helpful person on the other end of the help chat. The user guide available online is not helpful if you are simply a non-technical employee of the company that has integrated this system, but the help chat person I just had was great.
April 1, 2024
Unprompted review
Reply from 3CX
Hello Christine! It's great to hear you had a very helpful experience with our help chat support. Your positive feedback about the assistance received from our support team is much appreciated, and we'll make sure it's passed on to them!
Very quick and informative
I reached out looking for info for a very specific use case and received very helpful insights from Andreas M. It definitely left me feeling confident in using 3CX as a solution.
March 26, 2024
Unprompted review
Reply from 3CX
Hello Geoff! Thanks for the 5-star review. It's great to hear our Customer Service team provided you with helpful insights regarding your specific use case! We'll pass on your feedback to Andreas!
Andreas M
Andreas M. helped me with every detail of the service, great job.
March 22, 2024
Unprompted review
Reply from 3CX
Hello Alberto, thank you for a 5-star review. We'll make sure your feedback is passed on to Andreas!
Very helpful and pointed me to the…
Very helpful and pointed me to the exact answer I was looking for in a minute!
March 19, 2024
Unprompted review
Reply from 3CX
Hello Jodi, thanks so much for your 5-star review! Happy to hear our Customer Service Team was helpful and to the point!
Advertisement
Meine fragen wurden
Meine fragen wurden, für mich verständlich beantwortet.
March 15, 2024
Unprompted review
Reply from 3CX
Hello Mateo! Thank you for the 5-star review. We're happy to hear about your positive experience with 3CX!
Disgusting experience
Disgusting experience. Not user the friendly connection between WP plugin and chat when you have 2 accounts. I tried contact support and person on the other line looked like they had 10 other chats open because he asked me stupid questions to extend the time. Honestly, 5 minutes is okay, but 15 and still the same stupid nowhere-going question, so frustrating. So, I instal Tidio diferent chat. Simple it asked me for an email and didn't try to connect to this wp email. Support had a normal answer to my question not this idiotic time-consuming ''What is your problem?'' ''Could you clarify''.... what is not clear in the sentence. I like to connect my WP plugin with your 3x chat could you help me go through this process? At the beginning of the chat...
THX for the reply. You don't need to apologize. If you're sorry, just change it. And BTW you said you have a video on how to do it and right after ''we are not tech support'' If your video is too technical for your general support how can we use it or why do you have support that doesn't understand your own videos? Never mind, I'm glad I didn't start using 3CX chat only to find out this nonsense later when will be fully integrated into my company. I've never been unhappy when someone says sorry, I don't understand, but when someone talks to me without dignity, it's so frustrating.
March 13, 2024
Unprompted review
Reply from 3CX
Hello Jozef, thank you for your feedback. We're sorry about the challenges you've faced with our support and the WP Plugin.
For detailed guidance on configuring 3CX with WordPress, we do have a useful guide here: https://www.3cx.com/docs/manual/live-chat/#h.a3zcshfifwj2. For hands-on support, connecting with a local 3CX Partner could offer the technical expertise needed.
Please note, that our Live Chat team provides general assistance and doesn't cover technical support.
3CX were quick to respond and extremely helpful
3CX were quick to respond, explained clearly the answers to the questions I had - confirming in layman's terms what I wanted to know and gave me the knowledge I need to proceed with navigating the systems we will have to put in place.
March 8, 2024
Unprompted review
Reply from 3CX
Hello James! It's great to hear that the 3CX Team responded quickly and explained things clearly, giving you the information and confidence you needed to navigate the system. Your positive experience is exactly what we strive for. Thank you for sharing!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.