3DJake Reviews 

Delivery times are never accurate. Placed an order 1.11, items were shipped 5.11, last time delivery took another 6 business days so i'm looking to receive my parcel 2 weeks after ordering.

Vast selection, frequent discounts and free shipping on large orders. They were very responsive whenever I had queries.

​I ordered a Bambu Lab A1 3D printer, which stopped working after just two days of use.
​I initiated the warranty replacement process as instructed, but the customer support experience has been extremely frustrating. Communication is painfully slow; their support repeatedly goes silent for days with zero proactive updates.
​It has now been two weeks since the issue started, the returned unit was delivered back to them days ago, yet there is still absolutely no news regarding the dispatch or tracking of the replacement unit. Leaving a customer completely in the dark after selling a defective machine is unacceptable.

I dont think I have aver had better experience with customer support. completely hassle free. I was worring about delivery cost when I reported broken motors on the Creatly printer when enquiring about in-warranty/repair/refund/store creadit. But it was as smooth as it could possibly be. printed received prepaid postage label. packed the old non-functional printer in the original box and sent it back. Yeah you wait a bit when sending from Ireland to Austria, but a full refund was issued in no time and I could order better model - this time went for Bamboo A1. I you could not find a happier customer after starting to use this one. The A1 was only +50 euro compared to the creatly we returned (about 250). And it feels like the pricetag should be at least 500. Absolutely next level of device when copared to creatly basic model. Silent, Less vibrations, less smell. app works seamlessly with the listtle digital panel as alternative. It Event has camera!!!! for timelapses or taking a peak if you have it runnin in other corcer of the house. 100% happy andcustomer will be coming for more! (supplies, accessories, etc.) maybe even nother 3d printer :-)

This supplier has consistently provided excellent service at very reasonable prices. It's a pity that they don't ship printers and machines to Malta. I highly recommend this supplier

Very good site, products, you get what you pay for, fast delivery, excellent customer services.

Nice wide selection of goods, and delivery as promised. Website works well too, and information on the order processing and shipment is good.

I bought a heatbed for my printer Over 5 weeks ago, the delivery date keeps getting pushed back as they dont have it um stock... However its still available on their website....

Fast delivery and well packed goods. Surely trusted site where I will return regularly now. #keepthegoodwork

I purchased a very expensive Printer, it stopped working after 3 days of use, I then sent it back in the 30 day return window and its taking forever for them to process their 30 day money back, I actually just requested store credit as I wanted to order a new one but they have had it sometime and just ask me to be patient weeks later. I also left a review about the product 3 weeks ago on their site and low and behold its still awaiting someone to approve it. They take a very long time to get back to you. I am currently wasting money trying to repair an old printer in the meantime as their returns policy means they can take as long as they wish to return your funds even when they send you a product that fails in a few days.

Update, I did finally get a full refund, that took longer than expected but happy it came. I ordered a new printer and they shipped it today. 30 Day refund policy is much better than getting parts shipped from manufacturer as they hate taking back printers with issues.

If you need to get 3d stuff in Croatia, I have found that 3dJake has the best prices , widest selection and quickest delivery. HIGHLY reccomend.

The times I have ordered from them I have complained about the same thing, to not be forced to use Fedex. Because they never finalize the order so that I get info of when it will arrive until the very day they knock on the door and I'm not home cause normal hours are work hours.
I have reached out to them about this twice, and they really dont look at customer service. They generally do not give a single one about their customers. Only about pretending to look professional, and getting these low scores is proof of how badly they care about people actually ordering from them.

Great online store with a clear and easy-to-use website. Competitive prices, many hard-to-find items in stock, and often much cheaper than other sellers. Highly recommended!

Just got my Snapmake U1 and wow, it arrived super fast and in perfect shape! 🤩 I'm already so impressed with this company. Seriously, I can't find a single thing to complain about. This thing is going to be a total game-changer for my projects. Highly recommend checking them out if you're looking for quality and great service! ✨ #TechUpgrade #NewGadget #HappyCustomer #AmazingService

Two times i order from them and both times my orders got delayed with more than a month. They do not give any proper estimations for my delivery. Terrible experience

I bought an Elegoo Centauri Carbon from 3DJake. After waiting two months for delivery, the printer finally arrived.

Within a year, the printer developed a defect: the heated bed would no longer move upward and got stuck halfway.

I contacted 3DJake and informed them that the printer was defective. They refused to take it back for repair.

Instead, I received instructions telling me to open up the printer myself and troubleshoot the issue on my own.

I explained that opening and repairing the printer myself could void the warranty according to Elegoo and that this was not in line with European consumer warranty laws. 3DJake responded by saying that this was “normal”.

Eventually it turned out that one of the leadscrews was damaged and needed replacement. They said they would order the part for me.

After countless emails and another two months of waiting, the replacement part finally arrived. And then came the next joke: I was expected to repair the printer myself, despite repeatedly stating that I am not a technician and do not have the knowledge or experience to perform such repairs.

I again requested a return label so the printer could be repaired professionally, and once again I never received one. I repeated that this was not compliant with European warranty regulations.

Luckily, I found a YouTube tutorial showing how to replace a Centauri Carbon leadscrew. After nearly an hour of work and taking half the printer apart, I finally managed to install the replacement myself.

If I ever have another issue with this printer, I will contact Elegoo directly. I only hope they will not claim that I voided my warranty because I was effectively forced to perform the repair myself.

As a “gesture of goodwill,” 3DJake offered me a €15 voucher — but only if I spend at least €20 more in their store.

I WILL NOT SPEND ANOTHER EURO THERE.

Next month I will probably buy another 3D printer, but definitely not from 3DJake.

My advice to others: do NOT buy a 3D printer here unless you are fully prepared to perform repairs yourself and wait months for replacement parts if something breaks.

Reviews on Tweakers.net and Reddit will follow.

The price is very excellent compared to many websites. Speed in shipping and delivery.

SUPER OK, best products

If something is out of stock at Bambu Lab store..... Just wait for a restock, honestly.

Ordered a magnesium alloy scraper 22nd of March..... Delivery estimated 13-22nd may...... Yeah, I think I'll just order off Bambu lab when they restock and I have other things to buy there......

Doesn't seem like a bad company, just not the best delivery times.....