3DJake Reviews 761

I've been ordering from 3dJake for years. It's the Best place in the EU for all things 3D printing.

Tha staff is very nice and correct!

I had a great experience purchasing my Bambu Lab X1-Carbon Combo from 3DJake.
What I appreciated most was the excellent price, the clear product description, and the smooth ordering process.
Everything was handled professionally, which gave me full confidence in my purchase.
I would gladly recommend 3DJake for their reliability, professionalism, and great value for money.

Stock variety and availability, fast and free shipping! Overall great experience!

They sent me the wrong filament and won’t sent me the right one before I have packed and shipped the wrong filament back. Which is severely delaying my project since they also take 2 days to respond to an email.

if you want your package in time, do not deal with those guys. they might have 'black friday' sale, but their support and delivery handling sucks. never again.

i have made an order 4 days ago, and according to their website, they will send the package within 2 days.

not only that they did not send the package, they are frequently not answering support tickets, and when in miracle you get an answer, they tell you to check package status on their website.

when i was placing order, the said date of delivery was Friday 27th, November. Now it is nearly Friday 5th, December. Order was placed on Tuesday.

The delivery dates on the website turned out to be inaccurate, and my order kept getting pushed back. I didn’t get a clear updated date, so I finally reached out to them directly. After contacting them, they were able to find a printer and arrange the shipment.

I was reading bad reviews and I tried risking around 350 euro for bambu lab A1 printer. It came on date they said from Austria to Bulgaria. Box was good. Printer is excellent. I managed to print the example boat with the fillament they included. One advice to new buyers, please spend a little more to buy at least one fillament. In general I didn't had any problems, I haven't tried customer support so I cannot say anything.

We ordered 3D printer resin, that we found on arrival to expire in a month. Then contacted their customer service asking about, they responded that the resin is fine even after expiring, and can take a bit more exposure time.

I find this unacceptable answer and disrespectful.

The prices were good, but when I reported an issue with my product on October 19, the support process turned out to be much slower than expected. Email response times were consistently over 24 hours, and the case has still not been resolved. As of today, November 7, the replacement part has not been shipped, or at least no tracking number has been provided.

I described the problem clearly in my very first message and even linked directly to the correct spare part on their own website, where it was listed as in stock. Despite this, they seemed to assume they had to wait for the part to arrive from a supplier, even though it was already available in their own inventory. That misunderstanding has dragged the process out far longer than necessary.

The support staff have been polite and professional, but the handling speed and attention to detail leave a lot to be desired when issues arise.

I know if only one shop have what you look for, and its sold out everywhere else. Its a warning sign.
I know if a shop have 3,3 rating (they had this when i wrote this review) is a warning sign.
And yet i am stupid enough to order a extruder for my kobra s1, and boy am i glad, that i am stupid.

Item was delivered in a box thats in a box and within that box a ton of protection.
Normally i don't give 5 star unless i seen a company go the extra mile with something i dident expect.
But 3dJake needs a better rating, and i am happy with what i got so 5 stars.

Bookmarket and my go to place if i need anything for my 3d printer.

*updated*
The issue has been resolved! I've added a star because of a good bump up in service after I've finally got someone to answer my emails.
I still think a better customer service is needed.
---------
Bought a 3D printer that stopped working in under two months. Not answering my mails, been two weeks now, still don't know where to return my purchase!

Perfect service and experience in ordering

The only reason I ordered from this company was due to the indicated delivery time, the detail on the product page is that if you order before 23:59 of that day then you will get it next day. The prices are so good that the £8.90 deliver charge makes it worth while. So I placed an order and I find the next day that it was going to take a day longer to deliver than advertised, 'ok' I thought, the company cannot control delivery times once the delivery company has the item. Then I get a text message from FedEx telling me the the item is in Vienna and will not be delivered until 07/10. This is far from acceptable for the delivery cost, plus I would not have ordered from them if I had known that they weren't a UK company (as I would have known that it would not be here the next day) but there is little to indicate that they are not, prices were in pounds and the web address ends in .uk I will never be using this company again, and unless you want to pay just shy of £10 for delivery that's going to take a week or more then I suggest you don't either

Bought a part for my 3d printer waited ages for it tracking was not working all through, contacted to be told it wont be back in stock for another month and my parcel has gone missing in the post! Will not use these again

Great experience with them! The order came on time and the fillaments are of good quality and very diverse selection

Gave the delivery company the wrong address and lost my order then refused to replace the filament because it was out of stock and I said I'd accept any other kind/colour of filament but they still refused to send me my order

Package arrived timely and in good condition. I had bought a replacement screen for my 3D printer. I thought that it wouldn't work due to a 'newton ring' on one side. But after contacting the company they replied back quickly and reassured me it would work.
After reassembly it worked perfectly!
I am really impressed with the customer service.

I ordered a 3D printer and filament in one single order, choosing cash on delivery. Instead of receiving everything together, the items were shipped separately on different days — with no warning during the checkout process.

The result? I had to be home twice, track two separate deliveries, and deal with twice the coordination with the courier. Their explanation? “That’s just how we do things.” No offer of compensation, no acknowledgment that this might cause inconvenience — just a suggestion that if I don’t like it, I can refuse the packages.

Whether or not shipping was “charged” officially is irrelevant — this is a poor experience for a customer who expects basic coordination and transparency. If I place a single order, I expect a single delivery.

For a company that wants to present itself as a professional online store, this was disappointing.

I won’t be ordering from them again.

Had some issues regarding a faulty printer, 3dJake staff (shoutout to Miso!) helped me resolve them in a very customer friendly way, going above and beyond of what was necessary. If you are gonna buy 3d-printers or assorted goods, this is the place to do it!