I use notebook PC. It contains Micro SD Slot. So I save a lot of permanent files. One day I added a USB HDD. And it formatted. But unfortunate, I formatted Micro SD. I confused about the acciden... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have used the software to recover lost footage on my SD cards, but the information was severely corrupted. Using the software, I managed to access some lost data.
This program has saved my digital data. I searched a lot for a solution because I stopped the cutting client in the middle of the process and this returned the data to me.
I bought it to improve the quality of old photos. It has better quality than other programs.
Company details
Written by the company
Founded in 2007, Tenorshare has been committed to the field of data recovery for over 10 years. We focus on features that are truly useful to users, but we also value the worth of the product. At Tenorshare 4DDiG, we are dedicated to helping users resolve data loss, file corruption, system repair, and computer management problems. Along with a variety of innovative methods.
Contact info
3.2
Average
279 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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I bought 4DDiG Partition Manager to…
I bought 4DDiG Partition Manager to clone the OS from one drive to another. The cloning seemed successful, but Windows still wouldn't boot from the new drive. It only showed a black screen with a cursor. According to forums, this is because the software can't handle EFI volumes.
My attempt to get a refund failed. Communication with support was incredibly strange. The same weird questions and advice kept repeating. When I suggested I couldn't log into Windows, they responded, "Right-click on our program icon and look at the version number." And so it is everywhere.
It's either a chat bot or just a bot.
I also left a negative review on the official website, but guess what? It never showed up. Surprise surprise :-)
November 1, 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Mikalai,
Thank you for sharing your feedback. We’re sorry to hear that your experience with 4DDiG Partition Manager did not meet your expectations, and we understand how frustrating it is when a cloned system does not boot as expected.
Regarding the boot issue you described, Windows startup behavior after disk cloning can be affected by several factors, including boot mode (UEFI/Legacy), partition structure, and BIOS/boot order settings. 4DDiG Partition Manager supports UEFI/GPT systems, but in some cases additional configuration may be required after cloning. We regret that this was not clearly explained and that the outcome was not what you needed.
Concerning your interaction with our support team, we sincerely apologize if our responses felt repetitive or unhelpful. Our agents follow diagnostic checklists to understand each situation, but we acknowledge that in your case this led to confusion, especially since the system could not boot. Your feedback highlights an area where we must improve our communication.
With respect to the refund request, log collection and troubleshooting steps are required to verify eligibility under our refund policy. That said, we’re sorry if the process felt unnecessarily difficult or impersonal. This was not our intention.
As for reviews on our website, comments may be subject to moderation filters (for example, duplicates or technical display delays), but we do not intentionally suppress customer feedback. We appreciate you sharing your experience publicly, as it helps us improve.
We would still like the opportunity to review your case properly. If you’re willing, please contact us at support@4ddig.com
with your order number, and we’ll re-evaluate your situation with priority.
Thank you again for your honest feedback.
Kind regards,
4DDiG Team
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4DDIG is a scam for Tenorshare to steal your money.
Bought 4DDIG to use once to clone disk. Tenorshare signed me up for a lifelong subscription and started deducted monthly subscription fees from my credit card. Got no action when I told them to cancel everything. Only solution was to cancel my credit card and get a new one.
NEVER LET THEM GET HOLD OF YOUR CREDIT CARD DETAILS - YOU WILL REGRET IT !!!
March 15, 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Christoff,
We’re very sorry to read about your experience and understand how upsetting unexpected charges can be. Please accept our sincere apologies for the frustration this caused you.
We would like to clarify that 4DDiG does not initiate unauthorized charges. Some of our products are offered under subscription-based plans with automatic renewal, which are clearly indicated during checkout and on the payment receipt. However, we acknowledge that this information may not have been sufficiently clear in your case, and we appreciate you bringing this to our attention.
If a cancellation request is submitted, our support team normally processes it promptly to ensure no further charges occur. We’re truly sorry if your request was not handled in a timely manner and that this led you to take such inconvenient steps with your bank.
We would very much like to review your case and resolve this properly. Please contact us at support@4ddig.com
with the email address used for purchase or any transaction details, and we will verify the subscription status, cancel any active plans, and review the charges for a possible refund in accordance with our policy.
Your feedback is important to us, and we are actively working to improve transparency around subscriptions and the customer experience.
Kind regards,
4DDiG Team
The best app 👍🏼👍🏼♥️
October 27, 2025
Unprompted review
I paid for their program
I paid for their program, tried it, never worked. Asked for a refund, they kept asking questions impossible to answer. I was offered a lifetime subscription of the program I don’t want to use. Tiffanny I see you.
October 23, 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Customer,
We’re very sorry to hear that the software did not work for you and that your refund experience was frustrating. We understand how disappointing this can be, and we sincerely apologize for the inconvenience caused.
When our support team asks technical questions, it is intended only to confirm the issue and determine whether a solution is possible, as well as to verify eligibility under our refund policy. However, we regret that in your case these requests felt unclear or difficult to answer, and that our communication did not meet your expectations.
Offering an alternative product or license is meant to be optional and provided only as a possible solution. If you prefer not to continue using the software, we respect that choice and understand your request for a refund.
We would like to review your case again and help bring it to a fair resolution. Please contact us at support@4ddig.com
with your order number or the email address used for purchase, and we will prioritize your request accordingly.
Thank you for your feedback — it helps us improve both our products and our support process.
Kind regards,
4DDiG Team
The video repairs software Can repair…
The video repairs software Can repair my a lot of unfinish download BT video So this is great video repair software which I suggest to recommend for everyone
October 17, 2025
Unprompted review
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This program has saved my digital data
This program has saved my digital data. I searched a lot for a solution because I stopped the cutting client in the middle of the process and this returned the data to me.
October 11, 2025
Unprompted review
Another way to make fun of our minds…
Another way to make fun of our minds !!!
I subscribed to this program to help me recover deleted files. It scanned my device for more 10 days and when I discovered the problem I mailed them .
However, there were several problems, the most important of which were:
1/ The program splits large files into several unnamed parts.
2/ A large portion of the files were also unnamed.
3/ Many of the files were corrupted , damaged and unopenable, which forced me to delete them it all.
I reported the complaint to the relevant management, and after presenting the problem, they wanted to compensate me with a 50% discount, in addition to the lifetime program.
But I refused and asked for return the full amount I had subscribed.
Later, they contacted me a few days ago to offer compensation.
But after these days, they wanted to contact me again to resolve the issue.
After several correspondences, I was informed that they would not compensate me because it has been more than 30 days.
The thing I hate most is procrastination and then blaming others.
I want full refund!!!!
April 20, 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Eslam,
We are very sorry to hear about your experience and understand how frustrating it must have been to encounter issues with file recovery. We sincerely apologize for any inconvenience caused by incomplete, unnamed, or corrupted files during the scanning process.
Our support team follows a structured refund policy, which typically requires submission within 30 days of purchase. This is intended to ensure that all requests can be verified and processed accurately. We regret if this policy was not communicated clearly during your earlier correspondence and understand your disappointment with the outcome.
We would still like to review your case thoroughly and ensure it is handled fairly. Please contact us directly at support@4ddig.com
with your order number and details of your situation. Our team will prioritize your request and work with you to explore possible solutions.
Thank you for your feedback — it helps us improve both our products and customer support.
Kind regards,
4DDiG Team
Review: Disappointing results, refund refused
Review:
I purchased 4DDiG for one month to fix and enhance some photos, but the results were unusable – the images became distorted and of even lower quality. I provided proof (several example photos) and requested a refund within the 30-day period. After long email exchanges, the company refused, saying they could not confirm a technical issue.
This was very disappointing. The product did not deliver what was promised, and the customer service was unhelpful. Be cautious before purchasing – especially if you expect reliable photo enhancement.
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İstersen buna ek olarak sana uygun bir Türkçe kısa versiyon da yazabilirim, ama Trustpilot’ta İngilizcesi daha çok kişiye ulaşır.
September 8, 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Ersan,
We’re truly sorry to hear that your experience with 4DDiG did not meet your expectations. We understand how frustrating it must have been to receive results that were not as promised, and we apologize for any inconvenience caused.
Our goal is to ensure every customer feels supported, both with the product and with our service. We’d like to take another careful look at your case to see how we can better assist you. Could you please reply to this ticket number (TID#22709516)? This will allow us to prioritize your request and work toward a satisfactory resolution.
Thank you for sharing your feedback – it helps us improve our products and services.
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YOU JUST SAVED ME
YOU JUST SAVED ME! I lost two years of work with a silly cut and paste error, where I didn't paste my files. I am no tech savvy, but was able to recover all of my files I needed. Thank you so so so so much!
August 13, 2025
Unprompted review
4DDiG helped my Micro SD card data
I use notebook PC. It contains Micro SD Slot.
So I save a lot of permanent files.
One day I added a USB HDD. And it formatted.
But unfortunate, I formatted Micro SD.
I confused about the accident. Then I searched a product for recovery. And looked at a 4DDiG.
Soon I used it to the Micro SD. Luckly over 95% of files recovered.
May 1, 2025
Unprompted review
DO NOT USE THIS APP!
DO NOT USE THIS APP!
it fails to recover your files and asks you a bunch of questions then asks you to send the original files to them, takes 24hours to reply to your emails and refuses to refund.
June 10, 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Jack,
We’re very sorry to hear that you had such a frustrating experience with our product and support. Please accept our sincere apologies for the inconvenience caused.
When our team requests additional information or sample files, it’s only to better understand the technical issue and try to provide a solution. That said, we regret if this process felt complicated and did not meet your expectations.
We’d like to review your case again and see how we can assist you further. Could you please share your order details or ticket number with us via email? We will prioritize your request and work toward a satisfactory resolution as quickly as possible.
Thank you for your feedback—it helps us improve both our service and our product.
This program is very good.
I bought it to improve the quality of old photos. It has better quality than other programs.
June 5, 2025
Unprompted review
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The software failed totally in…
The software failed totally in recovering some files from an SD card.
Tenorshare demanded copies of what files were recovered even though they were unusable. I couldn't send these as they were too large - 13GB.
Request for a refund as per their website promise was refused.
June 6, 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Sean,
Thank you for sharing your experience and we apologize for the inconvenience.
We are sorry to hear that the software was unable to recover your files as expected. Although data recovery results vary depending on file corruption or overwriting, we understand the frustration of this situation, especially when valuable data is at risk.
Regarding your refund request, according to our refund policy, we require you to provide sample files or screenshots to evaluate the recovery results. This helps us improve our products and ensure fair processing. However, we understand your concern about the file size limit (13GB) and we apologize for the inconvenience this caused to your application.
Even if it is not possible to send large files, we can still re-evaluate your application if you are able to provide additional details (e.g., file type, number of recovered files, error messages). Please feel free to contact us again with this information and we sincerely hope to assist you.
At last, which email address or
ticket ID did you use to contact support team? We will help you check the refund processing progress.
We are committed to providing the best support and your feedback will be used to improve our products and customer service experience.
Sincerely,
Support Team
Good software easy to use
May 23, 2024
Unprompted review
It is very fast
January 1, 2025
Unprompted review
Great program!!
I was at a loss because I forgot my password, but with the help of this program, I solved it. It's more affordable and simple enough to do it on your own than through a company!
May 5, 2025
Unprompted review
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Advertised as free
Advertised as free, went to use it and prompted I pay before I could do anything or see anything it supposedly found item wise which ended up just being the items I put in my recycle bin, windows 10 hp computer just the hard drive. Have contacted the support and they're trying to blame me and refuse to refund me for their crummy product not working. I had to try 4 others before I finally found one that recovered half the photos I lost and yet they want all this "proof" before they'll even consider refunding anything. DO NOT DOWNLOAD OR WASTE YOUR MONEY. I'm a single person on a single income with bills to pay and the fact I spent money trying to to save photos from a shoot that would have helped pay my bills yet instead i wasted about $100 on this software to have no helpful results I'm extremely annoyed and angry especially with the fact they're trying to blame me for their crummy product.
April 22, 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Marissa,
We appreciate you sharing your experience and we apologize for the frustration, inconvenience, and disappointment this may have caused you.
We understand that your lost photos are important to you both personally and financially, and we regret that our software did not meet your expectations. We would never mislead our users. The initial scan process in the free version is intended to provide an overview, but full recovery functionality requires a license. Even so, we appreciate your feedback and understand that it may have been misleading in your case.
We are also sorry if our customer service response made you feel like we were blaming you. This was never our intention. We ask for evidence (such as recovery logs or screenshots) as part of our standard refund process so that we can better understand the issue and improve our product - but we know that this should not be an additional burden on your already stressful situation.
We take your feedback seriously and would like to review your case again. Your orders T1911981131239292928 and T1914466260849618944 have been fully refunded.
Your feedback will be shared internally to help us improve the software and how we support our users, especially those in difficult situations like you.
Thank you again, and we sincerely hope for the opportunity to earn your trust again.
Sincerely,
Support Team
Dont waste your time unless...
Do not try it if you don't want to use it more then one time. They let you install and scan and after you can only preview unless you buy it. And they are not cheap... I was expecting something like this but 2$ for a recovery but is just a waste of time this app... I really hate this marketing tehnique.
April 10, 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Eduard, 4DDiG Free Edition can recover 2G of data for free. If your data exceeds 2G, you can use 4DDiG. You can purchase it when you have data during preview. If you don't have data during preview, you don't need to purchase it. Please note that 4DDiG Free Edition and 4DDiG are different installation packages.
Tenorshare 4DDiG
account.mycommerce.com address is not accessible because Digital River Company has stopped its activities. For this reason, I cannot cancel my subscription and money is constantly being withdrawn from my account. I no longer need to use the product, but payment is still being made. I need support to cancel my membership.
April 9, 2025
Unprompted review
Reply from Tenorshare 4DDiG
Please submit the form to https://support.4ddig.com/#/ to contact customer service to cancel your subscription.
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