Tenorshare 4DDiG Reviews 279

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, most reviewers were somewhat happy with their experience overall. Some customers found the product effective for data recovery, successfully retrieving a high percentage of lost files and repairing corrupted videos. People appreciated its functionality for tasks like cloning SSDs and improving old photos, with some describing it as a great product that works very well. However, a significant number of people were dissatisfied with the product's performance, reporting that files were distorted or that the software failed to work as advertised for recovery or repair tasks. Many consumers also experienced considerable frustration with customer service, describing communication as strange and unhelpful, often leading to unresolved technical issues. The refund policy was a major point of contention, with numerous complaints about denied refunds despite the product not working or misleading trial information, and some felt pressured into unwanted subscriptions.

What people talk about most

Product

Clients share ambiguous opinions on product, with some reviewers praising its effectiveness, stating it... See more

User experience

Consumers find the user experience to be ambiguous, with many reviewers expressing significant... See more

Refund

Users describe negative interactions with refund requests, often citing frustration with the process and a... See more

Subscription

Customers had negative experiences with subscription, citing confusion and disappointment with the trial and... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing disappointment and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use notebook PC. It contains Micro SD Slot. So I save a lot of permanent files. One day I added a USB HDD. And it formatted. But unfortunate, I formatted Micro SD. I confused about the acciden... See more

Rated 5 out of 5 stars

I have used the software to recover lost footage on my SD cards, but the information was severely corrupted. Using the software, I managed to access some lost data.

Rated 5 out of 5 stars

This program has saved my digital data. I searched a lot for a solution because I stopped the cutting client in the middle of the process and this returned the data to me.


Company details

  1. Software Vendor

Written by the company

Founded in 2007, Tenorshare has been committed to the field of data recovery for over 10 years. We focus on features that are truly useful to users, but we also value the worth of the product. At Tenorshare 4DDiG, we are dedicated to helping users resolve data loss, file corruption, system repair, and computer management problems. Along with a variety of innovative methods.


Contact info

3.2

Average

TrustScore 3 out of 5

279 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

This app is a complete scam

This app is a complete scam. After paying for the app, I haven't received an activation code for over 4 hours. I've written to customer support several times and nothing.

April 6, 2025
Unprompted review
Tenorshare 4DDiG logo

Reply from Tenorshare 4DDiG

Please make sure you used the correct email address when purchasing. If the email address is wrong, the registration code cannot be sent to your email address. You can submit a ticket to https://support.4ddig.com/#/, provide the order information, and contact customer service to help you find the registration code for the corresponding email address.

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Rated 1 out of 5 stars

Basically a complete scam

Basically a complete scam, recovered nothing, sent a request via the support channel to cancel my subscription which they confirmed, they have now charged me for another month. Avoid.

February 26, 2025
Unprompted review
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Reply from Tenorshare 4DDiG

It is possible that you have multiple orders, but you only mentioned canceling the auto-subscription for one of them. If you need to cancel the auto-subscription for all orders, please contact customer service.

Rated 1 out of 5 stars

The product only produces 0 byte files…

The product only produces 0 byte files when supposedly enhancing a video. The 1.5 hours to produce this rubbish on a 15MB file is definitely not worth 1% of the asking price. Its a con. All videos have failed the same way and the pictures are just not enhanced either.

All the 5 star reviews seem very suspect as well. They are mostly Asians and the company is based in Hong Kong. You do the math.

February 8, 2025
Unprompted review
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Reply from Tenorshare 4DDiG

This problem is related to your video quality and computer configuration. You can provide us with the logs and our technicians will help you analyze the cause of the problem and provide solutions.

Rated 1 out of 5 stars

not recomended

I would say that the percentage of lost files being recovered is definitely not 99, but much lower, in my case it was good if about 10% were recovered, because most of the files were useless, did not open. The ones that were recovered had such a reduced quality that there was no point in them anyway. I needed to recover a specific time period with pictures, which were nicely chronologically arranged in the preview section, but after restoring it was visible that the files had been replaced with completely different ones. Big disappointment. NOT WORTH THE MONEY! their cancellation policy is just as moronic and complicated.

January 19, 2025
Unprompted review
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Reply from Tenorshare 4DDiG

If the file cannot be opened after using 4DDiG to recover data, if it is a photo or video, you can use the built-in Photo/Video Repair function. If it is other files, you can send the file to our customer service to help you analyze whether it can be repaired. https://support.4ddig.com/#/

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Rated 1 out of 5 stars

SCAM

This company is natural scam, nothing works, just asking money, do not buy it

January 11, 2025
Unprompted review
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Reply from Tenorshare 4DDiG

Hello Ivan, we apologize for the bad experience. We would like to understand why your 4DDiG product does not work. We will try our best to help you solve the problem. We hope you can contact our customer service for help. https://support.4ddig.com/#/

Rated 1 out of 5 stars

Terrible product

Terrible product. Had limited capacity to retrieve deleted files. Easy to use.......but unfortunately useless

January 8, 2024
Unprompted review
Tenorshare 4DDiG logo

Reply from Tenorshare 4DDiG

Hello Dave, we apologize for the inconvenience you experienced. We would like to understand why your 4DDiG product did not work and the limited ability to retrieve deleted files you mentioned. We will do our best to help you resolve the issue. Please contact our customer service for assistance. https://support.4ddig.com/#/

Rated 1 out of 5 stars

Fraud

Avoid this app, it work but the company it's just tricky and fraudy. I've subscribed a week for this program and they have billed for three weeks, it's extremely hard to cancel the subscription, I've called my bank to block this fraud. Stay away from them.

December 7, 2024
Unprompted review
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Reply from Tenorshare 4DDiG

Please note that all licenses on the 4DDiG website, except for lifetime licenses, are automatically renewed. If you need to cancel your subscription, please contact customer service to cancel it for you. https://support.4ddig.com/#/

Rated 5 out of 5 stars

It is your best choice

It feels great to be able to use a really useful tool for the first time in a long time. I was unhappy with the low resolution of the AI-generated image, but it's so simple to switch to a high-definition image that you can have the best experience. If you're hesitating, you don't have to do that anymore.

December 12, 2024
Unprompted review
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Rated 5 out of 5 stars

It's so good that you can use it…

It's so good that you can use it anywhere. Thanks to you, I'm enjoying the game comfortably at home. I bought an additional 1mac to use it on my laptop because I tried it and liked it, but I asked because there was a problem with logging in, and I received a reply very quickly. Thank you

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use, Provides clean and simple UI app, even the performance is the best.
It's the greatest GPS app ever.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great vpn

Great vpn, free trial is a great way to see if this works for you. I used it for ar apps like pokemon go and had no troubles

November 14, 2024
Unprompted review
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Rated 1 out of 5 stars

the program does not repair windows 11…

the program does not repair windows 11 bluescreens, pseudo technical support believes that they will refund the money if there is a technical problem with the program then they refund the money, they are told that the program does not repair errors, so they say that they can offer another free version of the program, scam, run away as far as possible

October 7, 2024
Unprompted review
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Reply from Tenorshare 4DDiG

We are sorry that 4DDiG Windows Boot Genius cannot fix the blue screen problem on your Windows 11 computer. Our technicians will try their best to help you solve the problem, and the support staff will also provide you with solutions. If you are not satisfied with the solutions, you can continue to reply to them.

Rated 1 out of 5 stars

Unusable

The program was slow to respond, slow to work, and then completely fell on its face and stopped itself after a few hours of making 0% progress.

October 10, 2024
Unprompted review
Tenorshare 4DDiG logo

Reply from Tenorshare 4DDiG

This problem is usually related to the computer system you are using. When this problem occurs, please contact support as soon as possible to help you analyze the problem and provide a solution. https://support.4ddig.com/#/

Rated 1 out of 5 stars

Recovered files that are not viewable

Order ID 942608701
Recovered files that are not viewable
Plus any purchase is for 1 week and the have a recurring billing of which i did not give permission for had to go to paypal to disable it.
Waist of money!!
If they try to take any more money i will be intouch with trading standards

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product, helpline is fast and helpful + program makes my life so much more secure. Thanks to all IT guys and girls who made this thingy!! Mad respect

October 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Great Product To Use

Dear Tenorshare My Name Is Larry W Linley You All Have The Best Product On The Planet There Is None Like It I Recommend This Product To Anyone You All Should Try It Every Time I I Need My Data Recovered You All Are The Best You All Have Never Let Me Down I Am Glad That There Is A Product Out There For People To Try You All Have Been A Very Great And Helpful Company To Me And My Family I Highly Recommend This Product To Any And Everyone That Is Experiencing Data Loss Cause If You Are Tenorshare Will Restore Your Data For You That's Why They Are Such A Great Company To Use Like I Said Earlier I Highly Highly Recommend This Product They Will Never Ever Let You Down You Can Always Count On Them To Restore Your Data And Stuff When You Lose It

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great support and good product

Great customer support and good product. I tried the product "Tenorshare 4DDiG" to retrieve deleted videos from an SD card, previews were not available in order to make a judgment whether to buy the license or not so I contacted the support. The reply was amazingly quick and I was provided with a license just to try out the product. Some files were retrieved but could not be played directly in any of the video players as they were corrupted. After using another tool to fix the corrupted videos, I got some fractions of the videos, but honestly I am not sure if any of the other similar products in the market could provide a better result. So all in all I am impressed with the solution oriented mindset of the Tenorshare team.

August 30, 2024
Unprompted review

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