I was assisted in setting up my broadband deal today with RISE by a nice man named Luke. He was very helpful, polite and patient. Any questions I had he seemed more than happy to help me answer and di... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a delay in receiving my new router and being without broadband for a couple of days I was anxious to get back online. Unfortunately I struggled with the Nokia quick startup instructions and the... See more
4th utility have amazing customer service .. staff are always very polite and will go out if their way to help you .. spoke so a guy today was extremely helpful and sorted my issue within minutes .. h... See more
Company replied
I had a chat with David Cordwell who was extremely helpful! He made sure I understood everything, spoke me through all the details, and allowed me to compare between different packages to make sure I... See more
Company replied
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful, quick resolution
The agent who helped me, John, was very helpful and explained everything well and my issue was resolved quickly and my WiFi now works with no issues.
He also had some good small talk to fill the gaps where we were waiting for the router to update itself.
Would recommend, he was very helpful
July 9, 2026
Unprompted review
Reply from 4thutility
Hi Rob, thank you for your brilliant review! We're so pleased John resolved your WiFi issue quickly while keeping you informed throughout. We'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Adnan was extremely helpful and sorted…
Adnan was extremely helpful and sorted my query out professionally and promptly
July 8, 2026
Unprompted review
Reply from 4thutility
Hi there, thank you for your review! We're delighted Adnan was able to resolve your query promptly while providing professional service. We'll be sure to share your feedback with him 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very easy and straightforward
Very easy and straightforward . And Tasleem who helped me with my request was very friendly and helpful
July 9, 2026
Unprompted review
Reply from 4thutility
Hi Nandini, thank you for your lovely review! We're pleased Tasleem made everything easy and straightforward while providing such friendly support. We'll pass your feedback on 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
New fibre internet
Callum was friendly, answered all my questions and sorted the order to switch broadband quickly and efficiently.
July 9, 2026
Unprompted review
Reply from 4thutility
Hi Paul, thank you for your review! We're delighted Callum answered all your questions and made switching your broadband quick and easy. We appreciate your feedback 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I cancelled my DD by mistake and needed…
I cancelled my DD by mistake and needed to reinstate it. I spoke with Mishka who was very helpful and dealt quickly and efficiently with the matter. Great service.
July 9, 2026
Unprompted review
Reply from 4thutility
Hi Ricky, thank you for your review! We're pleased Mishka was able to resolve your Direct Debit query quickly and efficiently. We'll be sure to pass your kind comments on 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Martin 4th Utility - Great Customer Service
Martin was a great help. I was facing issues with my broadband connection and he took the time to listen to my issues and help resolve them in a timely manner. He also helped with changing my direct debit payment days so that I wouldn’t have to phone back to alter that which i really appreciate.
July 8, 2026
Unprompted review
Reply from 4thutility
Hi Millie, thank you for your wonderful review! We're delighted Martin took the time to resolve your broadband issue and also helped with your payment date. We'll make sure your feedback reaches him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
A lady called Kay was super helpful
A lady called Kay was super helpful. Honestly couldn’t ask for any more.
Big her up.
July 8, 2026
Unprompted review
Reply from 4thutility
Hi there, thank you for your lovely review! We're so pleased Kay was able to provide such helpful service. We'll be sure to share your kind feedback with her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Adnan provided excellent assistance to…
Adnan provided excellent assistance to the technical issue we were facing with our router.
July 8, 2026
Unprompted review
Reply from 4thutility
Hi Dan, thank you for your review! We're delighted Adnan was able to resolve the technical issue with your router and provide excellent support. We'll pass your feedback on to him 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Adnam was a great help in resolving an…
Adnam was a great help in resolving an issue I had polite and friendly
July 8, 2026
Unprompted review
Reply from 4thutility
Hi Micheal, thank you for your review! We're pleased Adnan was able to resolve your issue while providing friendly and professional service. We appreciate your kind feedback 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Spoke with Cole today and have agreed a…
Spoke with Cole today and have agreed a 24 month contract starting on 22nd July. Cole was great! I’ll edit this review once I’m up and running.
July 8, 2026
Unprompted review
Reply from 4thutility
Hi Rebecca, thank you for your review! We're delighted Cole made arranging your new contract straightforward. We look forward to getting you connected and hope you'll continue to enjoy the service 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Quick and easy clear contact to get…
Quick and easy clear contact to get what I wanted done.
July 8, 2026
Unprompted review
Reply from 4thutility
Hi Aaron, thank you for your review! We're pleased everything was quick, easy and straightforward. We really appreciate you taking the time to share your experience 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Callus was really helpful and got me…
Callum was really helpful and got me sorted in next to no time. Brilliant service
July 8, 2026
Unprompted review
Reply from 4thutility
Hi Harry, thank you for your lovely review! We're delighted Callum got everything sorted so quickly and provided brilliant service. We'll pass your feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Fantastic customer support
The young man I spoke to about the cost of my broadband was fantastic. He was so understanding and helpful with my problem.
July 8, 2026
Unprompted review
Reply from 4thutility
Hi Carol, thank you for your kind review! We're delighted our adviser took the time to understand your situation and provide the support you needed. We really appreciate your feedback 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Hamid was very helpful
Hamid was very helpful, upgrading my package with extra discounts. His help was much appreciated and I look forward to a great service.
July 8, 2026
Unprompted review
Reply from 4thutility
Hi there, thank you for your review! We're delighted Hamid helped you upgrade your package and secure some extra discounts. We hope you continue to enjoy the service 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Answered phone immediatley
Answered phone immediatley , spoke to pleasant lady (no machine) Bernie. Transfered internet provider and all sorted in a couple of minutes. Well done!
July 7, 2026
Unprompted review
Reply from 4thutility
Hi Roger, thank you for your fantastic review! We're delighted Bernie answered your call straight away and made switching your broadband provider quick and easy. We'll pass your kind comments on 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Thomas was vey helpful and helped…
Thomas was vey helpful and helped resolve my issue in a timely manner.
July 8, 2026
Unprompted review
Reply from 4thutility
Hi Sumant, thank you for your review! We're delighted Thomas was able to resolve your issue quickly and provide such helpful service. We'll be sure to pass your feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Everything was explain and I was made…
Everything was explain and I was made to feel at ease callum was very helpful
July 8, 2026
Unprompted review
Reply from 4thutility
Hi Lisa,
Thank you for your lovely review. We're delighted Callum took the time to explain everything clearly and made you feel at ease throughout the conversation. We'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great Service
The guys who came to do the work were very polite and efficient. Thank-you.
July 8, 2026
Unprompted review
Reply from 4thutility
Hi Tracy, thank you for your lovely review! We're delighted our engineers were polite, efficient and provided such a great experience. We really appreciate your kind feedback 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Many thanks!
Tasleen was very helpful, and sorted out my cancellation pretty quickly.
July 8, 2026
Unprompted review
Reply from 4thutility
Hi Ryan, thank you for your review! We're pleased Tasleen handled your cancellation quickly and made the process as straightforward as possible. We appreciate your feedback 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Getting advice about router settings
Adnan was very helpful, he understood what I was trying to achieve and was able to solve my issue
Previously 4thUtility had been very good at initial setup time (back in January) identifying where I had made a mistake, I feel that selecting them was a good idea, my previous provider seemed to have been stuck in their orange spacesuit when they did not listen to my concerns
July 8, 2026
Unprompted review
Reply from 4thutility
Hi John, thank you for taking the time to leave us such a thoughtful review! We're delighted Adnan was able to understand exactly what you were trying to achieve and resolve your router query. It's also great to hear you've had a positive experience with us since joining 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.