https://www.5pm.co.uk/ Reviews 2,421

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 340 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent discounts and reasonable prices, making various experiences and products accessible. Many appreciate the user-friendly website, finding it easy to navigate and discover good deals, often noting the value for money. However, some people were dissatisfied with the product itself, citing issues like limited choices, unexpected quality, or discrepancies in what was advertised. A few other people also felt that the voucher redemption process was unclear or complicated, and some were disappointed when they found better prices elsewhere after purchasing.

What people talk about most

Discount

Reviewers express satisfaction with the discounts and deals offered. Many customers appreciate the great... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website easy to... See more

Value for money

Clients share positive opinions on value for money, often highlighting great deals and competitive prices.... See more

Price

Customers generally express satisfaction with the prices offered, often finding good deals and competitive... See more

Product

People report ambiguous experiences with products. While some customers praise good quality items, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use. Never used before guessing it’s an extension of wowcher. Advice more contact information to the vendor to confirm bookings. After confirming the order contact information was viewable but... See more

Company replied

Rated 5 out of 5 stars

A very easy to use website, a good variety of items to buy, from afternoon tea to a variety of different meals at restaurants near you, at a very reasonable price. There are plenty of weekends away... See more

Company replied

Rated 4 out of 5 stars

We had a great experience here recently. First time visited the restaurant. Very good and attentive service. The food was really good, especially the pizza! We took one star away because they didn’t h... See more

Company replied

Rated 5 out of 5 stars

Don’t really know how I managed to get the great deals I got but needless to say I’m excited about going out for dinner to the two restaurants I’ve picked at a fraction of the usual price. Reviews to... See more

Company replied


Company details

  1. Electronics & Technology

About https://www.5pm.co.uk/

Written by the company

Save up to 80% on deals in Scotland - From restaurants and beauty to entertainment and fitness, 5pm has hundreds of deals in your area (and beyond).

Make sure to check out 5pm for incredible new deals launching every day of the week!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great discount on the hotel room I…

Great discount on the hotel room I bought from 5pm. I am taking my daughter to a gig at the riverside museum in Glasgow for the first time and having accommodation nearby will help and support her needs. I am truly grateful for this.

March 23, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you are satisfied with our service and will be sure to pass on this feedback!
Many Thanks
5PM

Rated 5 out of 5 stars

Really good value and ideal for retired…

Really good value and ideal for retired folk who can take a last minute break. I will look out for more bargains in the future.

March 23, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great
experience!
Many Thanks
5PM

Rated 5 out of 5 stars

Easy

Buying was easy. Great value for money.

March 23, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for your review, we are very pleased to hear you are happy with the service you received.
Many Thanks
Wowcher

Rated 5 out of 5 stars

Happy client :)

Wow, it was amazing, the facilities, the food, huge portions and soooo delicious, we will be back.
Also, Your receptionist need a pay rise - what a wonderful and helpful girl, thank You so so so much!!! <3
Toma

March 22, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for your review, we are very pleased to hear you are happy with the service you received.
Many Thanks
5pm

Rated 5 out of 5 stars

First time so was a bit unsure

First time so was a bit unsure. Got a great deal for the merchant. Booking no problem. Phone the merchant to ensure I done it right. Patrick answered the phone pleasant and professional.

March 20, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for your review, we are very pleased to hear you are happy with the service you received.
Many Thanks
5PM

Rated 5 out of 5 stars

needed to change delivery date and with…

needed to change delivery date and with a one, two three, the girls sorted it out. Thanks so much 🥳

March 21, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you
are satisfied with our service and will be sure to pass on this feedback!
Many Thanks
5PM

Rated 4 out of 5 stars

Great value deal

Great value deal, good quality food and good service

March 18, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for your review! We’re glad to hear you enjoyed your experience and hope to continue inspiring you with great deals.
Many thanks,
5PM

Rated 5 out of 5 stars

Great deals and very good for families

Great deals and very good for families

March 19, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you
are satisfied with our service and will be sure to pass on this feedback!
Many Thanks
5pm

Rated 5 out of 5 stars

Easy to use and good deal

Easy to use and good deal

March 18, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you
are satisfied with our service and will be sure to pass on this feedback!
Many Thanks
Wowcher

Rated 5 out of 5 stars

Easy to use and good prices

Easy to use and good prices

March 16, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you
are satisfied with our service and will be sure to pass on this feedback!
Many Thanks
5pm

Rated 1 out of 5 stars

Bought a voucher and the link to book…

Bought a voucher and the link to book isn’t working and the restaurant won’t take the code

March 15, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for your feedback,
I'm sorry to hear of your experience, we will get back to you through email.
Kind regards
Wowcher

Rated 5 out of 5 stars

It was very quick easy transaction

It was very quick easy transaction

March 14, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great
experience!
Many Thanks
Wowcher

Rated 2 out of 5 stars

I can't give 1 star as the item arrived…but use a credit card!

I can't give 1 star as the item arrived (a mirror) but it arrived smashed and getting through to 5pm/wowcher is next to impossible. They don't respond to their customer service emails, the their WhatsApp number has responded a few times but now stopped communicating.

Just be sure to buy anything on a credit card so you can apply for a refund using chargeback if anything goes wrong is all I would say

Update to 5pm : I have tried emailing the following email addresses info at 5pm.co.uk
salessupport at thelocalpeople.co.uk, and the whatsapp number 7917 171746 with no luck. Let me know how to escalate please?

March 12, 2026
Unprompted review
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for your feedback,
I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further.
Kind regards
5PM

Rated 4 out of 5 stars

Good little place

We had a great experience here recently. First time visited the restaurant. Very good and attentive service. The food was really good, especially the pizza! We took one star away because they didn’t have a great choice of beers on tap, only Tennets was available. We were expecting some Italian options since it is an Italian restaurant so was a bit disappointed by that. However, we would still recommend the place.

March 7, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team.
Many Thanks
Wowcher Team

Rated 3 out of 5 stars

NOT HAPPY WITH ORDER GOING THROUGH WITHOUT BEING CONFIRMED

I hadn’t finished doing my order when the payment was taken automatically. Looking into this I had no knowledge my card details had been saved from a previous transaction that I am not happy about!
Further to this I hadn’t a chance to put a discount code App15 against my order!
I did intend to get in touch with 5pm.com to ask if this could be rectified and I could get my 15% refunded

March 12, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for your feedback,
I'm sorry to hear of your experience, we will get back to you through email.
Many thanks,
5pm

Rated 5 out of 5 stars
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great
experience!
Many Thanks
Wowcher

Rated 5 out of 5 stars

Hotel stay

Easy to buy a great value voucher. Bit unsure how to redeem then realised voucher already redeemed and booking confirmed.

March 7, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for your review, we are very pleased to hear you are happy with the service you received.
Many Thanks
Wowcher

Rated 5 out of 5 stars

Straight forward.

March 5, 2026
https://www.5pm.co.uk/ logo

Reply from https://www.5pm.co.uk/

Thank you for your review, we are very pleased to hear you are happy with the service you received.
Many Thanks
5PM.

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