99 Bikes Reviews 

A Buzzybee H2 bike rack purchased through the online store arrived and unfortunately the nut that the main fixing bolt screws into didn't have a clean thread. I was directed to contact my nearest store 75km away. The team at the store were helpful but it took a bit longer than I would have liked and it was inconvenient that I had to collect it in person when I even offered to pay the freight for the faulty component.

Great product as described and good staff

I rented a bike to ride the River Loop. I got very good advice, friendly and very relaxed. Unfortunately they don't deliver the bikes (other users had written that). But as I lived centrally, I could walk there. The bike was great, compared to the other bikes I had already rented in Australia. You notice that they also have their own workshop, which checked my bike again. Gearstick, brakes, smooth-running chain (with inconspicuous chain guard!) etc. all flawless. The self-guided tour (via mobile phone in a mobile phone holder) worked well, but you definitely need a full mobile phone battery for it. Helmet, lock, light and mobile phone holder are included in the price. And since they are open until 6 pm, I was able to use the day long enough. I would always rent a bike there again.

Great customer service. Prompt pick up service.
Enjoying my new BMX with my nephews
Recommend 12/10.
6 Stars ******

I took my medium level mountain bike into bike 99 Sydney North. I had a rear hydraulic break issue with squeaking/ low compression, poor stopping distance as well as had gear change missing/ clicking issues.
I found the service team a bit elitist, talking down to you. Advised need for full service, cleaning and full break replacement, disks, pads etc. with a cost of 3rd of a new bike.
Decided as they were experts went ahead with repair. After a week advised to pick up, testing difficult at store but assured by same service men all good now. Got home and tested on weekend ride and breaks squeaking/ low compression/poor stopping still there and still missing a few gears on changes. Called back and found service and support lacking by same men with same attitude with customer blamed for re-causing problems.
If work completed, Bike could not have been tested.
Decided to cut my loses and go else where, bad costly decision to go with Bike99.
I delayed sending this review, but felt I should advise and help management train service team to avoid others having same experience.

The guys are always helpful but every bike we have purchased is put together very poorly. My sons handlebars came loose on the first ride causing him to crash and hurt him self quit badly and both my bike and my partners bikes seats continually come loose and have done so from the very first rides. It's a shame because the bikes them selves are great but who ever is putting them together needs to pay more attention to the build.

Super friendly service, especially the helpfulness from Cass.
It's the simple things that make the difference.

Just wanted to give a massive shout out to Nathan at 99 Bikes Macgregor for his amazing help today, he was a life saver!! 😊

easy online purchase, good product description and quick collection from store. Good value

Extremely rude & pour sale's skills & no manners. Refused to serve us because we weren't possibly looking to make a purchase that day. Manager was even worse, rather than apologize & say give me a moment & I'll assist you just after I finish with these customers, he goes and tells us to leave the store as I was rude to his staff that was extremely rude by walking off because we may not have bought right there on the spot. They have just lost 4 people's sales that were there at the time, & we have told all our other cyclist friends how rude & they will never return. BAD MISTAKE BY THE MANAGER, NO MANAGERIAL SKILLS AT ALL.

I personally like to thanks Ethan at South Melbourne store for his exceptional customer service. I recently brought a BMC bike from the store but the fitting wasn’t quite right, Ethan went the extra mile to get all the right parts that we ask for, nothing is too hard. Highly recommend this place for genuine staff, customer service and good value for money.

Conor and the team at 99 Bikes Fitzroy are bloody fantastic. I recently bought a new bike and many other bits and pieces. The service is exceptional, and the team are a joy to deal with. I couldn't recommend this team more.

Friendly staff who go out of their way to find the best outcome to the customer's satisfaction. Good value for money and helpful advice. Always keeps me coming back time and again.

Delivery was not super good. I was waiting for my bike about two weeks. The bike was packed not perfect too, that is why one of the reflectors came broken. Anyway I still happy with my new bycicle.

Bloody scammers!
Why are people so dishonest in this world.
Go get a real job you disgusting low life thieves!

Massive thank you to the whole team at 99 bikes Kogarah. Special call out to Mitch in the service department. He went out of his way to assist my son in purchasing and installing a dropper post. He is very knowledgeable, has brilliant customer service and was able to assist and provide advice to a young kids starting out. He kept us informed of options, delivery and instal and fast tracked the installation whilst we waited. He and the rest of the staff is the reason we will keep coming back to theis store. Well done team and thank you Mitch.

Excellent customer service. Thank you.

Very knowledgeable and a great help in choosing the bike suited for my daily commute.
It was ready for pick up the next day
And communication was fantastic.
Highly recommended,
Thanks again

The staff are friendly and understanding. Delivery was quick and efficient. Excellent customer service.