ExpressVPN Reviews 27,475

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,464 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its reliability, speed, and ease of use, often highlighting its effectiveness for streaming and overall protection. Many people appreciate the quick connections and seamless operation across various devices, with several long-term users expressing satisfaction with its consistent performance. However, some customers were dissatisfied with the customer service, describing it as unhelpful or slow to respond, particularly regarding complex technical issues or billing inquiries. A few other people also felt that the app or website could be problematic, experiencing connection inconsistencies or difficulties with specific functionalities like video calls.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the tool reliable, easy to use,... See more

Service

Users describe ambiguous interactions with service. Many customers praise the service, highlighting its... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the support for being helpful,... See more

Application

Consumers find app to be ambiguous. Many reviewers praise the app for its fast connection, seamless... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers find the web page easy to read with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bottom line, it works on streaming platforms. Support is good. I have had some problems caused by it trying to automatically turn on when the computer is first booted up. This causes a loop. Wi-fi can... See more

Company replied

Rated 5 out of 5 stars

We’ve been using ExpressVPN for almost a decade now. Prior to Express, we used various other “high-end” (trash!) VPNs, and none of them hold a candle to ExpressVPN! If you value your privacy, don’t lo... See more

Company replied

Rated 5 out of 5 stars

VPN always works for us. Any problems experienced by us, I message Support who are ABSOLUTELY SUPER HELPFUL and resolve problems straight away. Amazing service from an amazing company. Keep doing w... See more

Rated 5 out of 5 stars

Fewer "glitches" than with other VPN's I've tried. Occasional need to turn off protection in order to log on to some websites, but not too burdensome or unsafe (if I remember to turn ExpressVPN right... See more

Company replied


Company details

  1. VPN Service
  2. Internet Service Provider

About ExpressVPN

Written by the company

Screenshot-2024-03-20-at-10-32-58-AM
ExpressVPN is a Premium VPN service provider, with servers across 105+ countries.

ExpressVPN includes:
- 24/7 customer support
- Ultra-fast servers in 105+ countries
- Apps for all devices
- Best-in-class security & encryption
- Unlimited bandwidth & server switches
- 30 days risk-free! Not satisfied? Get your money back, no questions asked

Contact info

4.2

Great

TrustScore 4 out of 5

27K reviews

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Rated 5 out of 5 stars

ExpressVPN is a must have

ExpressVPN is best when you're traveling abroad and don't like the notion that a government may be monitoring your online activities like banking, streaming, or conversations. I been using it for years in various countries and also locally in the US. Solid product!

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Ease of use

Ease of use. Alerts. I feel safe using it and I feel that it does what it says it does. It is reliable.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

It's unobtrusive

It's unobtrusive, connects when I need it, disconnects when I don't, and allows me to designate exemptions for apps that don't play nice with VPNs.

May 23, 2026
Unprompted review
Rated 4 out of 5 stars

Customer for years

I was experiencing problems with expressvpn crashing/disconnecting every few minutes but it was related to my antivirus. Decrease latency if possible.

May 24, 2026
Unprompted review
Rated 4 out of 5 stars

I'm happy to see a Florida hub finally…

I'm happy to see a Florida hub finally being added, as the closest Southeast hub before was Dallas. It had been disconcerting regarding weather forecasts and all other general location-based information, although it's still pulling some Dallas data.

May 23, 2026
Unprompted review

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