Surfshark Reviews 29,930

Kevin was super helpful. He fixed my problem quickly and easily! Texhnology can be such a pain these days, especially eith forgotten log in info. He made it a breeze. Thank you Kevin!

Amazing VPN service, I can connect my devices with the confidence that the connection will not drop

Very supportive and very helpful with quick response and solution..very happy..Thank you Surfshark Team

Emily was so helpful. She solved my issue very quick and straight forward.
Thank you so much :)

Quentin Hollingsworth was very helpful and kind during my support request.

This is a system that is very easy to use and understand.You dont need to have an IT certificate to get the very best anonymity out of this and it provides truly excellent coverage for your needs.
Im very impressed with the range of simple to use options for staying anonymous and how well they work after a pen test.
I can hardly believe the level of service provided for the money I paid for this.

The app itself is great. The people working for them ruin the entire experience if you need support.

Avoid this provider! The service only worked for a couple of weeks before it completely failed to connect.
​What makes it worse is their customer service. They are extremely irresponsible, perfunctory, and completely unhelpful. When I asked for a refund since the product doesn't work, they just used their terms and conditions as an excuse to dodge liability and deny my request.
​I had to waste more money to buy another VPN service. Surfshark just takes your money and shrugs their shoulders when their service fails. Be aware before you buy!

I was having problems creating an account, Jeffrey from the live chat helped me get started in the shortest time. Thank you

Top of the shelf service with on-piont analysis and suggestions 🏆

Lily Reed was great.

She was efficient and fast and it was a great experience.

Lily from SurfShark support was super helpful. So patient and diligent and kind while we sorted out a complicated billing issue. Their professionalism was top-notch.

Kevin was patient, understanding, knowledgeable, and professional in assisting me today through some weird issues encountered to install and enable VPN and Antivirus security software. His support was Outstanding and I am very grateful for his expertise and assistance!

Awful terms of service, has no problem taking money from long time customers without providing service, customer service is useless with no decision making ability, and websites frequently block you when vpn is activated.

This VPN has never automatically started upon computer startup, even though all the settings are set to do so. This means you have to remember to open the app and launch the program, and usually download an update and wait 5 minutes for the install, every time your computer restarts, which with a PC is usually twice a week due to its updates. Very often, it also blocks the Internet connection on my older PC until I restart it, and it takes even longer to update the VPN on that.

I subscribed to a 27-month plan, but my account was suddenly banned after only two weeks due to "usage anomalies" detected by an automated system.
No prior warning was given.
Initially, I was told that the 30-day money-back guarantee would not apply due to this "violation," meaning I would lose my entire 27-month prepaid fee for just 14 days of use.

The rules regarding "excessive traffic" remain unclear, which is concerning for a service marketed as "Unlimited."
My initial experience with customer support was frustrating, as they only provided rigid, template-based responses.

I eventually contacted the National Consumer Affairs Center (CCJ) and my bank for assistance.
Fortunately, the issue was resolved before they had to intervene formally.
After escalating the matter and providing a detailed explanation, the higher-level support team showed flexibility.
They reinstated my account and ultimately processed a full refund.

I appreciate the final resolution, but my experience suggests that committing to a long-term plan immediately is risky.
I highly recommend new users to test the service with a short-term plan first to see if their usage patterns trigger any automated bans.

Customer Service is great to deal with. Answered my questions well. Have had the service for almost a year now.

Customer support solve my problem quickly.