A1ortos Reviews 

281
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that sales representatives provide detailed information without any high-pressure sales tactics. People also appreciate the smooth and efficient purchasing process, describing the vehicles as being in fantastic condition and well-prepared upon collection. However, some reviewers were not happy with vehicle conditions upon arrival and reported encountering unexpected issues or incorrect details. A few consumers noted that dealing with these preparation oversights made their overall transaction significantly less smooth. These individuals felt that communication could have been improved during problem resolution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting professional, helpful, and... See more

Service

Reviewers highlight positive aspects of service, noting that the entire purchase process is seamless, quick,... See more

Product

Customers report great satisfaction and appreciation regarding the product range, noting that they purchased... See more

User experience

Clients share positive opinions on user experience, highlighting how simple and straightforward the entire... See more

Customer service

Users describe positive interactions with customer service, noting that representatives were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish our sales guy Darren was brilliant. He was knowledgeable, straight talking and honest and although the car we viewed wasn't suitable, the whole experience of A1 Ortos was really... See more

Rated 5 out of 5 stars

Our experience here has been “A1” from start to finish! Jay has been a consummate professional even when faced with unexpected problems (of our making not the garages)! The only thing I can say is b... See more

Rated 5 out of 5 stars

I bought a Mercedes from Brett at A1Ortos back in December and I couldn’t be happier. Brett was friendly, straightforward and genuinely helpful from start to finish. The car has been brilliant and the... See more

Rated 5 out of 5 stars

Great service from Brett. Nice, easy deal making! No back and forth, gave me a fantastic price on our trade in. We travelled from Sunderland and glad we did. A slight imperfection on the leath... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

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No recent history of asking for reviews

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Replied to 25% of negative reviews

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4.7

All reviews

(281)

142 reviews in the last 12 months

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Rated 5 out of 5 stars

My recent experience in details

I don’t leave many reviews, but after my recent experience with A1ortos, thought why not.

So I made an enquiry about a new car, explained my budget etc and the guys did everything I expected. There were no countless messages, calls or emails, they literally just got it done and reached back to me. It’s a business I have been pleased dealing with, straightforward with no unnecessary small talks.

On the day of the exchange, I arrived at Artos and Brett met me at the showroom. Really nice facilities, offered me a drink all good. My car a full size Range Rover went in for a check. Thirty minutes passed, then it was getting close to an hour. Brett came over from time to time to keep me updated on the checks.

While waiting I thought that if they do the same thorough checks on every car it’s quite positive and it built some trust in a way, so I wasn’t too bothered about waiting a little longer. I was also exchanging it for another Range Rover, and as Range Rover owners know, they can have their issues. It actually made me feel little better knowing the process they go through when checking cars taken in as part exchanges.

After the checks were finally done the paperwork was quick, details explained, my private plate was taken off, everything was handed over to me, handshake and Im off.

I have now been driving my new Range Rover for a week, and so far so good.

Can’t comment much about after sales experience as there was none yet and I hope it will stay that way, but probably Kenny and Brett wouldn’t leave me hanging anyway.

It was a pleasure doing business with you guys.

Thank you to Brett and Kenny.

July 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Used A1 Ortos for the 1st time

Used A1 Ortos for the 1st time. Kenny was helping me out at the start and he was due to go on holiday at the time we was viewing the car we was interested in, he passed us to Tony who did a fantastic job, deal done. Very helpful.

July 18, 2026
Unprompted review
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Rated 1 out of 5 stars

STAY AWAY FROM THESE THIEVES

STAY AWAY FROM THESE THIEVES!

Paid a £500 deposit on a BMW M140i around 7 weeks ago. When I viewed the car, I had to point out damage to the rear seats, poor condition of the steering wheel and centre console - faults the sales agent was completely unaware of. The car was sent for preparation as a result. I then cancelled due to a family emergency (my father seriously ill in a different country) and was ignored for nearly two weeks despite multiple attempts to contact them. When they finally responded, they refused to refund my deposit citing preparation costs - for work the car needed regardless of whether I bought it or not. Unprofessional, unresponsive, and not a dealership I would recommend. GIVE ME MY REFUND OR I WILL NOT STOP WITH THESE REVIEWS!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

CHEERS TONY! 🥂

Tony has been absolutely wonderful in helping me purchase my dream car. From start to finish, he’s been at the end of the phone, answering any questions and queries I had. Nothing was ever too much! Thank you so much Tony and A1 Ortos! You’ve been amazing! ☺️ xxx

July 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Just bought a beautiful new car from A1…

Just bought a beautiful new car from A1 Ortos. Kenny was wonderful throughout, answered every question thoroughly. Was available throughout the process. Kenny made sure the car was in pristine condition for us and went the extra mile to ensure we were happy. Highly recommend 👌

May 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Surprisingly Professional, pressure free and easy to deal with.

Had been looking for a Pick-up for 2-3 months. Saw the vehicle via Parkers/ Cazoo for sale by A1 Ortos ltd. Visited A1 Ortos Sunday 17th May, Met "Brett" who was extremely helpful, he got the vehicle into the building for us to check over. The vehicle had not yet been prepared for sale, yet looked and sounded immaculate. With Brett's input and professionalism the vehicle was on our drive BY Wednesday 20th May. (There was no sales pressure at all, if there had been any I would have walked). All seems well and I can only say that for us the purchase process was faultless.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

very professional outlet… top tier set up

These are a very professional outlet and have some of the nicest cars ive seen . With friendly staff , an is a very nice set up spoke with the manager and was so happy to help . Tony was the guy helping me with my purchase and trade in A* 10/10 all round smoth from start to finish

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Tony was helpful through the process of…

Tony was helpful through the process of buying my sons first car.
I usually don't find buying cars a great experience but this has been no pressure ,friendly and helpful service would buy from again.
You have made my son very happy with his first car.
David Bradley

May 21, 2026
Unprompted review

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