A1ortos Reviews 236

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and honest approach, making the car buying process smooth and stress-free. Many people highlight the excellent customer service, noting that employees are knowledgeable, patient, and go out of their way to ensure a positive experience. The overall user experience is frequently described as efficient and straightforward, with many consumers appreciating the clear communication and lack of pressure. However, some customers also noted issues with the product itself, reporting that some vehicles had unexpected issues, flashing error messages, or other mechanical problems shortly after purchase. A few people were dissatisfied with the after-sales care, mentioning difficulties with resolving issues, delays with documentation, and a lack of clear communication from the company regarding these problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

People report positive experiences with service. Customers frequently praise the professionalism and... See more

Product

Users describe ambiguous interactions with product. Many customers express satisfaction, praising cars as... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and professionalism... See more

User experience

Customers consistently report positive experiences with the user experience. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish our sales guy Darren was brilliant. He was knowledgeable, straight talking and honest and although the car we viewed wasn't suitable, the whole experience of A1 Ortos was really... See more

Rated 5 out of 5 stars

Our experience here has been “A1” from start to finish! Jay has been a consummate professional even when faced with unexpected problems (of our making not the garages)! The only thing I can say is b... See more

Rated 5 out of 5 stars

We collected our BMW x5 on Friday service was amazing, we had the pleasure of Jay helping us decide on the car wasn’t pushy or made to feel under pressure, we left the show room with a new friend. We... See more

Rated 5 out of 5 stars

My wife and myself found a range rover evoque on A1Ortos web site on friday 25/7/25 , I rang and spoke to Joe one of the sales men , I must say I've bought a lot of cars over the years but Joe made ev... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

236 reviews

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Replied to 33% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Tony was our sales guy he was great

Tony was our sales guy he was great, very friendly open and honest about the cars and what we wanted. Ended with a range Rover velar. Explained everything to us in great detail and ensured we understood. Great service nice showroom. Steph

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Top experience at A1 Ortos

Top experience at A1 Ortos. Tony and Darren were very welcoming - and they make a good brew! Great day picking up my Bentley, thanks again to all involved. Will certainly be back for my next car. A++

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Kenny is my guy!

Bought my car from A1 Ortos and honestly couldn’t fault the experience. Kenny — my guy — was top from start to finish.
No pressure, no typical sales talk, just a proper, genuine approach. He answered everything straight, didn’t dodge anything, and made the whole process feel easy (which is rare when buying a car).
Everything went exactly how he said it would—smooth, quick, no surprises. Just good, honest service all round.
Big shout to Kenny, really made the whole experience what it was. Would 100% recommend A1 Ortos—if you go, ask for Kenny… you’ll be looked after for sure. Kenny the guy!!

April 11, 2026
Unprompted review
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Rated 5 out of 5 stars

We bought a Jaguar F Pace

We bought a Jaguar F Pace, using our old car as part exchange, right from the start, salesman Joe Hughes, could not do enough for us, even though he was running late with the previous customer, he made time for us, showing us to the seating area and providing us with drinks, he did everything to make the the whole experience of selling our car and buying the new car and wxplaining how it all worked, as smooth and stress free as possible, making sure we had plenty of time to look over the car and test drive it, without any pressure

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Dealt with Kenny

Dealt with Kenny. Pulled out all the stops to do a part ex deal on the same day. Would definitely say A1 Ortos are a good company and a pleasure to do business with

March 27, 2026
Unprompted review
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Rated 5 out of 5 stars

A nice bunch with rather nice stock.

I was after a specific car and had looked at a fair few, these guys had a couple of them in, both specced with my preferred options so I popped down on a Sunday at short notice. They were presented really well, both stood out from anything else I'd seen. One of them was basically a 'just take my money' car, so I asked them to do just that.

The car had up to date FDSH and a reasonable bit of MOT left on it so I was expecting it to be sold like this. They put a fresh MOT on it and two premium tyres, phoning me to make sure I'd be happy with their tyre choice. I was.

The car came with up to date FDSH which would of included a gearbox service for the VW DSG. They did a DSG service and a engine oil and filter service anyway. Just because I'm assuming.

I was dealt with by one person throughout (thanks Tony), making it all feel seamless. My questions were answered honestly with zero sales patter, not that he needed any, the car was 100% as advertised.

I would recommend having a look if they've got what your after in stock.

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

A1 Ortos - A1 service!

Fantastic company! Really pleased with my new car - stunning and immaculate! The service was second to non and Brett was brilliant - communicating at all points of the sale, keeping me up to date at all times and fitting in with my availability etc. Highly recommend.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Just picked up my Jeep from A1 Autos…

Just picked up my Jeep from A1 Autos and couldn’t be happier.

Brett was fantastic to deal with — extremely organised and had everything sorted before I arrived, which made the whole process smooth and stress-free.

Great service from start to finish. Highly recommend.

March 8, 2026
Unprompted review

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