Ableworld Reviews 2,064

I did a 2nd visit to the Shrewsbury store, each time l was helped by Mark, he was first class. I purchased a chair ( Dorchester Grande Waterfall) l tried out several chairs Mark made sure the fitting of the chairs were right for me, and he answered all my quires. Many thanks Mark, love my chair ❤

A company which is always easy to deal with either in store a great advice or online great service

Had a first class experience this morning at Hazel Grove showroom looking at folding mobility scooters. Sue listened to my requirements and suggested a model which I drove around in the showroom and the adjacent car park. It suited me very well and I decided to go ahead and make the purchase. I cannot imagine more helpful and knowledgeable service.

To All staff at Ableworld St Helens..

I would like to thank you for our experience at your shop when buying our first scooter..
You made our experience easier than we thought.
All the staff was professional, knowledgeable in there stock and made our experience fun..
Thank you,
Kind regards,
Pat & Tony Bradshaw

We purchased a new stairlift from Ableworld approximately 18 months ago for my mother-in-law, at a cost of nearly £7000. Shortly after installation, we experienced several issues, including battery malfunctions that required my mother-in-law to sleep downstairs for multiple nights. A year after installation, the unit was serviced at a cost of approximately £100.

Unfortunately, the stairlift is no longer needed. During the initial purchase, Ableworld verbally communicated that they would buy back unneeded stairlifts, which I have now explored. Their offer of £100 is unexpectedly low and significantly below our anticipated value, especially considering the prior discussions regarding their willingness to buy back when the stairlift is no longer required.

Can I just highlight an aspect of their (questionable ) working practice ? I called an 0800 number to report a problem with a stairlift.I gave my Mother’s name/ address and a contact number( mine).l confirmed the product was under warranty.I was provided with the number of the engineer who told me how long he expected to be.Unfortunately in a breakdown of communication between my Mum ( 92 ) and myself I had mistakenly contacted the wrong provider. I apologised profusely to the engineer and said I would honour the call out fee. Being in situ he offered to fix the chair citing ‘ software ‘ as a possible cause for the mal function but as the stairlift is under warranty we felt it best to contact the company responsible ( A Line ) under their 24 hour service guarantee. They duly attended.It was a simple fix I believe - a sticking mechanism. I was contacted by AbleWorld to day and paid £190 call out fee. My point is this. Had the call centre I phoned initially had access to a database/customer list ? I would have been informed immediately that my Mother was not a client and this would have alerted me to my mistake ? The initial failure to check basic details triggered unnecessary action and ultimately time and money wasted. When I queried the practice with the AbleWorld rep who contacted me I was told that the call centre number I had dialled just ‘passed on’ the info ( so not checking / verifying the details ) to I assume someone out and available in a particular postcode .The engineer said that he could not access any of the clients details either - which I found surprising… again not helpful. I asked that my observations / concerns re the system be passed onto the appropriate channels.

I was so glad to find pants that fits,legs and didn’t make that all full noise thank you,

The customer service was excellent. The two ladies who helped my mum were helpful, knowledgeable, understanding and clearly thought about the dignity of the customer.
The ladies concerned were Julie & Louise.

Further to my previous reviews and contacting customer services they apologised for charging me £55 for stairlift batteries just 4 weeks after the stairlift was fitted, customer services said this was an oversight on their part and would refund the £55 this was 4 -5 weeks ago and yet another let down by Ableworld , this company is not to be trusted in any way even when they agree they were wrong they do nothing about it.

Easy ordering, very helpful & friendly member of staff in the Newark store. Extra quick delivery - items arrived well packaged and undamaged and good communications throughout. Says it all really - would recommend this seller. Many thanks !

Peter and Julie are amazing! Very friendly and polite.
I took my friend who needed a mobility walker on Thursday.
Peter helped him choose the right one and was so knowledgeable about the product.
He made us feel at ease and at home with his, gentle friendly manner.
My friend enjoyed his time so much in the shop that he didn’t want to leave.
Sometimes my friend doesn’t get to see many people and it was lovely that Peter had the time to engage in conversation and devote at all his attention to him thank you so much.

I bought my first car seat 2 years ago while suffering with sciatic, very painful. extremely helpful whilst driving. As they mentioned it was low in stock I ordered another one last week to keep until needed. I ordered the first car seat on line from the Queensferry shop and collected it the next day. A very helpful lady served me and I will have no hesitation going back to that shop again when I require further help, I am now in my 70s and starting to require extra help!!! I had a good look around whilst I was in the shop and took notice of all there stock. This time when ordering my carseat I had to go on line and order from there head office as there was no stock of that particular item at the moment. All was well and received my order promptly and efficiently, thankyou Ableworld

Went to ableworld to see about a used stair lift, young girl was more than helpful and booked an appointment for the next day.
The company rep turned up spot on time when they said he would, explained everything I wanted to know.
Fitting next day, fitter also turned up the exact time, did the job superbly, explained how to use it, no mess no problems, cannot fault anything about the way this went.
Very pleased and very grateful for everyone and everything.

Ableworld in Congleton are very helpful.

Linda Laycock, was very supportive, friendly and considerate, Linda made me feel welcome and helpped me to talk about my needs. ( as I find this a difficult conversation to have)- I found that she was easy to talk to and time was not an issue. she did not pressure me in to getting anything and let me take my time to find the right aid for me.

Linda listern to what i needed help with and what my conditions are etc. Linda guided me through the different options they had and let me find out what was and was not quite right for me in my on time.

I would recommend Ableworld in Congleton.

This review is on behalf of my disabled elderly mother.
I live with a severe spinal disability (lumbar scoliosis), which affects my balance and mobility. I visited the Congleton store in June 2025 with my daughter and son-in-law, hoping to find a mobility scooter that would give me a bit of independence – something I could safely use around town, to the GP, park, library, and local shops.

The salesperson, Pete, introduced himself as a visiting area manager and seemed confident and reassuring. I explained clearly what I needed and that I would be using it on pavements in Congleton, which are often uneven. He recommended the Jiffy 4 Auto-Folding Boot Scooter, saying it would be ideal. He only allowed me to test it inside the shop on a flat carpet, never outside on real pavement where its problems would have been obvious.
Pete also told me I’d have 14 days to raise any issues, so I trusted his advice and went ahead with the purchase. What I didn’t know was that he later put the sale under another employee’s name, which feels deeply misleading.

Once I tried using the scooter at home, I realised it was completely unsuitable. Every small bump was painful, it struggled with kerbs, and I felt unsafe and shaken after only a short distance. I even had to get off while my husband lifted it over kerbs – humiliating and dangerous.

When we returned to the store to explain and ask for help, staff were dismissive. They said the “14-day return” didn’t apply because it was bought in store, and then informed us that the scooter was actually designed for indoor use only – shopping centres, cinemas, etc. That was never once mentioned during the sale.
I later discovered that the salesperson had filled out a “Demonstration Checklist” and marked that he’d explained the scooter’s limitations, but he never showed me this document or went through it with me. I was simply asked to sign several times on a screen without being told what I was agreeing to.

We made a formal written complaint under the Consumer Rights Act 2015, explaining that the product was mis-sold and unsuitable for my medical needs. The company took weeks to reply and then brushed everything aside, hiding behind small print and store policy instead of acknowledging their failure in duty of care.
This entire experience has left me distressed, out of pocket, and without the mobility support I desperately needed. I had trusted Ableworld to act ethically and responsibly, especially as they market themselves as specialists for older and disabled people. Instead, I was treated like a sale, not a person.

Please, if you are considering buying a scooter from Ableworld, don’t make the same mistake I did. Make sure you test it outside, get all assurances in writing, and be very cautious about trusting verbal promises.
What should have been a step towards independence has been nothing but pain, frustration, and disappointment.

Look no further!
October 2025
From my first visit to the showroom I was filled with confidence that I had made the right choice. I was treated with compassion and kindness. All my questions were addressed professionally, I was guided through a range of stairlifts and rise and recline chairs which was the purpose of my visit.
There was no hard sell and I left feeling confident that I had the information to move forward.
The chair demo was prompt and very efficient. The store manager and delivery assistant went above and beyond to install and demonstrate the product.
I am very grateful for the service provided and would not hesitate to recommend the store to others.

Quick attention.
Very useful gatchet for a disabled person getting out of a car.

Ah, Ableworld, or as I now fondly call them, Disableworld. I recently bought a mobility scooter from these so-called “mobility experts” — and within a week, I realised it was about as “suitable” as roller skates for a giraffe. Naturally, I asked to return it. You’d think that a company built on helping people with limited mobility might move a little on customer service. But no. Once that scooter leaves their shop, it might as well be the Ark of the Covenant — untouchable, no matter how wrong it is for you.

Their returns policy seems to be written in invisible ink, only legible when it suits them. Apparently, they believe that “try before you buy” means “buy, cry, and wave goodbye.”

When I explained the issue, I was met with the empathy of a parking warden on commission. The Salesman's tone was less customer care and more careless customer. I half expected them to say, “Well, you’ve used it now” — as if testing a scooter once means I’ve forged an eternal bond with it.

If this is how Ableworld treats customers, I dread to think how they’d handle an actual emergency. You’d probably get told to fill out a form while rolling backwards down a hill.

So, thank you, Ableworld, for teaching me one valuable lesson: next time I need mobility assistance, I’ll crawl — it’ll be faster, cheaper, and with more dignity than dealing with you again.

I visited the Ableworld store in Wigan this morning after phoning up to enquire about a no rinse shower cap for my sister who had had a hip replacement. The guy who answered the phone, Peter, was really friendly and helpful. He greeted me in store and was really knowledgable about all the products available, and more importantly he gave advice on what my sister might need without being pushy. Great service!