Absorb Online Learning Reviews 

229
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I paid for a full spread of GCSE's for my son, and he was progressing well and then suddenly was not able to log in anymore, and no emails answered, and the contact number refused to answer (although... See more

Rated 1 out of 5 stars

Impossible to get in touch through the system (Contact Us button doesn't work - its a dead end) or by phone to resolve an issue affecting courses automation. Their representatives are always 'busy'. T... See more

Rated 1 out of 5 stars

Awful. I paid for tutor support, yet have been unable to contact any of my tutors. The courses are majority youtube videos, meaning they are basically just profiting off of someone else’s work, probab... See more

Rated 5 out of 5 stars

My son is doing x2 A levels with Absorb. He has changed his course three times with no additional costs. They have been understanding, informative and above all kind. I wish we'd found them earlier... See more

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  1. Education & Training

Information provided by various external sources

Helping thousands of students explore their interests, gain qualifications and move on to new careers. Expert tutor support, engaging lessons and interactive resources.


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2.5

Poor

TrustScore 2.5 out of 5

229 reviews

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2.5

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Rated 1 out of 5 stars

They will chase you for money …

I felt like I was pressurised into starting a course with this company and then unfortunately my wife was diagnosed with a serious problem and had to take time off work.

It was a really bad experience being chased by debt collectors when i didnt even start the course.

They claimed claimed i had logged onto their site, which is totally false.

They have hounded me for payments despite me stating that I could not even start the course until January

Avoid at all costs as i ended up with a CCJ without ever having spoken to a tutor.

Horrendous experience

December 6, 2020
Unprompted review
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Rated 4 out of 5 stars

Great online course work

Great online course work. Would definitely recommend!

November 28, 2020
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Reply from Absorb Online Learning

Thank you for the recommendation and great to hear you are enjoying the course.

Rated 5 out of 5 stars

If you care for your child's future...

I was very concerned about choosing a learning program - when it comes to my boy, I want the best for him and the more you want that - the harder it is to make choices. After looking around for weeks, I was amazed at the helpfulness available on Absorb and the meaningful advice on subject choice, I reckon, mostly, the time they repeatedly took to get me up to speed. It is such a great feeling to know that there are people who care to this extent. Great support Absorb!! Thank you.

November 28, 2020
Unprompted review
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Reply from Absorb Online Learning

Thank you for taking the time to post a review and for the recommendation. Great to hear that you received effective and helpful support from our tutors - we believe it is essential that the subject advice and information comes from qualified tutors rather than sales staff.

Rated 1 out of 5 stars

Please be aware the 14 day “ opt out “…

Please be aware the 14 day “ opt out “ period is not enough time to discover the poor quality of this service. Basically videos and information lifted from YouTube and other resources. There were alarm bells ringing when Keiran “ sold “ me this course. ( that’s what I believe him to be- a salesman who’s more interested in making money than providing quality education) But I went on the reviews. Which seemed to be all ( or mostly ) positive.
So after the first month I had this niggling feeling I had made a mistake. ( they’d also spelt my name wrongly) This was only compounded when I tried to reach my tutor to alleviate some of my fears but couldn’t get any answer for a week. Turned out that she was on Annual Leave. Fair enough. There is after all a pandemic. So I let it go. Keiran gave me a very convincing blurb about how the site was having some upgrades which is why the notice about my tutor going on leave wasn’t put up blah blah. Fair enough.
A week later I was furloughed and so I wrote an email saying I couldn’t continue as money is very tight etc. ( I have a mortgage and two children). This was his reply..,
Hi Mark

Unfortunately, you are beyond your 14-day cooling off period. We can offer you one of the following three options:
· put your course on hold until you are ready to study – however you must continue with your payments.
· transfer you to another course of your choice
· transfer the course to another person of your choosing

If you are having problems with the payment amount, we can reschedule your payments over a longer period.

Let us know what you would wish to do.

After the 14-day cooling off period you are legally committed to the purchase. The company has incurred significant costs as a result of your enrolment on the course, not least of which is the payment to the tutor.

Failure to pay for your course will result in your account being passed to a debt recovery company and may affect your credit rating.
END
So I wrote back asking him to explain what correspondence I’d received stating my legal obligations and also a run down of “ costs incurred “ ( quite how the company had incurred costs was beyond me as I’d used an automated quiz -which to be quite honest any high school kid could program- , watched 3 videos from YouTube, received NO materials, one email from my tutor) and received no answers to either questions, just more emails trying to scam me into continuing payments - albeit reduced payments.
Keiran wasn’t interested in understanding my situation. His ONLY concern was to keep that money rolling in. Fair enough, he’s a business man. But be warned, that’s what he is first and foremost.
He’ll no doubt retort with some clever reply about how “ you wouldn’t return a pair of shoes after wearing them a week” “ we’ve got costs” “ I agreed to a contract” “ I was given a cool down period”
I was also accused of blackmailing saying that “ I threatened bad reviews unless my course and requests for payment were withdrawn “ ABSOLUTELY not true!!!( In fact I will be taking this up with a solicitor as a matter of slander). Here is exactly what I said: START I’ve been furloughed b you do realise that? I can’t afford ANY amount of money. And not just that, I’m unhappy with the service that you provided. My tutor was on annual leave and no notice was given. I’ve spoken to my tutor ONCE! I’ll be publishing these emails on Trustpilot and Facebook END

THIS is the kind of ppl you’ll be dealing with. If anyone would like to see the emails that were sent and received or ask any questions about this matter I’m more than happy to provide all information

Do one thing.
As yourself WHY the cool down period is only 2 weeks

November 19, 2020
Unprompted review
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Reply from Absorb Online Learning

First of all Mark, you tried to blackmail us into cancelling your payments by saying you would give us a bad review on Trustpilot.
Secondly, the reasons you have given above were never stated. In fact you requested cancellation for completely different reasons. In your own words:

Dear Kieran
I’m afraid that due to me being furloughed I am going to have to put my studies on hold
Sorry for any inconvenience caused
Kind regards. Mark

Unfortunately you had been using the course for almost a month. We offered to spread your payments over a longer period, which we are not obliged to do.

Your responded with:

Could you please show me what costs you’ve incurred? I’ve received no tutoring and no materials.
I can’t afford to pay anything until my situation improves.
Could you show me the legal agreement I signed?

Again, no mention of the course being poor.

You then threatened us with your Lawyer Brother in Law:

Could you please show me the legal documentation that states I’ve entered into a legally binding contract. My brother in law is a solicitor and he’s looking into this. He informs me that unless you provide a document that’s legally binding ( signed by myself)or terms of agreement that I have clearly agreed to , then you claim is very much nul and void

Following which your threatened to give us a bad review on Trustpilot and Facebook.

We feel that this was an attempt to blackmail the company and we have now referred the matter to Trustpilot.

Rated 5 out of 5 stars

A levels

I have only just started my A levels so can’t really comment on course content. However, every other provider that I tried to get into contact with in regards to questions and exams was completely unreliable. Either really lacking knowledge over web chat or not answering the phone. Was contacted straight away from absorb and couldn’t be more helpful. Have been in constant email contact when they were needed and knew what they were talking about.

November 15, 2020
Unprompted review
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Reply from Absorb Online Learning

Great to hear that our advisors were helpful. All staff working on the web chat and answering queries are qualified teachers enabling them to give effective and accurate advice. Thank you for taking the time to post a review and we hope that you enjoy your studies.

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Rated 5 out of 5 stars

I am doing my GCSE maths with Absorb…

I am doing my GCSE maths with Absorb and I am very happy with the content , tutor's help and I am regretting why I did not join before to them so I could finish my MATHS and join my nursing course earlier.
Thanks to absorb.

November 10, 2020
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Reply from Absorb Online Learning

Thank you for taking the time to post a review. Great to hear that you are happy with the course and the tutor support - the first step towards your new career.

Rated 4 out of 5 stars

Quite satisfied.

I'm quite happy with my experience and am enjoying my study time. However a couple of links that should be available to read have not been so,and some of the articles to read,such as regarding poverty I would have appreciated to be more up to date than they were,making them more relevant. I don't know if this is common,I haven't studied since 1995.

November 6, 2020
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Reply from Absorb Online Learning

Thank you for taking the time to post a review. Please message your tutor or info@absorbonlinelearning.biz regarding any broken links, these can be quickly remedied.

The materials provided may not always seem the most up to date the key thing is the relevance to the specification. Our courses are regularly reviewed and tutors will make decisions regarding what is the most relevant information in line with the specification. However, if you are unsure please contact your tutor.

Rated 5 out of 5 stars

The team are always friendly and supportive!

The team are always friendly, informative and there to offer their support. I'm really enjoying my experience with Absorb Online Learning!

November 4, 2020
Unprompted review
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Reply from Absorb Online Learning

Thank you for taking the time to post a review. Great to hear that you feel supported and that the staff you have contacted have been friendly and helpful. Enjoy your studies.

Rated 5 out of 5 stars

Absorb = Absolutely

Absorb = Absolutely: Online = Outstanding: L= Lively Learning.
Absorb Online Learning has brought back the joy of learning for me! As a mature student, I had memories of loving literature and Absorb Online Learning has restored that love and enchantment that studying Literature (with the guidance of a great Tutor) holds. The Classics, Poetry Shakespeare and so on. This Literature course enabled me to return to narratives that I enjoyed whilst at school. My Tutor was wonderful in helping explain the meaning of the texts I studied. She also helped me to place them in the historical context, which enriched my learning. It also encouraged me to gain a deeper understanding of the various writers, in a new fresh and unique way. I thoroughly recommend 'Absorb Online Learning', as the teaching is excellent and the support and advice given is absolutely outstanding.

November 4, 2020
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Reply from Absorb Online Learning

Thank you for the recommendation and taking the time to leave a review. Great to hear that your love of studying and literature has been restored, and that you have found the tutor support effective and helpful.

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Rated 5 out of 5 stars

Your teaching is very good thanks for…

Your teaching is very good thanks for making it easier for some of us

November 1, 2020
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Reply from Absorb Online Learning

Thank you for the review. Great to hear that the courses are making learning easier for you.

Rated 5 out of 5 stars

Fantastic Service Highly Recommend!

I had decided to de-register my 13 year old son from Secondary school in September 2020 during Covid, as he was unable to tolerate wearing masks at school due to suffering with asthma. Absorb on line learning has exceeded my expectations. I spoke with Bridgette who was very friendly and explained how it all worked. I initially signed up for IGCSE Maths & English. My son says he is learning way more than he was at school, as there are less distractions. I have just signed him up for a further 3 IGCSE in physics chemistry and biology. If you homeschool your child I would highly recommend Absorb On-line learning 100%. You will not regret it!

October 31, 2020
Unprompted review
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Reply from Absorb Online Learning

Great to hear that you have been pleased with the customer service and that your son is finding the courses such an effective way of learning. Our new area for home educated students is proving very popular with parents supporting their children through GCSEs at home. Thank you for taking the time to post a review and for the recommendation.

Rated 5 out of 5 stars

Great service! Would recommend to a friend.

My experience with absorb has been extremely welcoming and useful. I am very excited to begin my learning and use the platform. One thing that immediately appealed me to absorb was that I was able to access the learning platform before I purchased which a lot of other A level providers couldn't do. All questions I had about the course were answered with detail and time was taken to make sure that the course was right for me. This was due to the help of Killian who went out of his way to ensure the service was not only informative and beneficial to me but also enjoyable. Thank you Killian!

October 29, 2020
Unprompted review
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Reply from Absorb Online Learning

Thank you for the recommendation and for taking the time to post a review. Great to hear that you are excited to start your course and that you felt the advice you were given during the enrolment process was helpful and informative. Your comments will be passed on to Killian.

Rated 5 out of 5 stars

Thank you to Absorb Online Learning!

Thank you to Absorb Online Learning!

The service they give is professional and their courses are brilliant. Their help and advice is amazing and the mentoring, time and care the Lecturers give to us as students is top class! I thoroughly recommend Absorb Online Learning.

October 28, 2020
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Reply from Absorb Online Learning

Great to hear that you have enjoyed the courses and that you have found the tutor support effective. Thank you for the recommendation and for taking the time to post a review.

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Rated 5 out of 5 stars

Good online course work

Good online course work. Would definitely recommend.

October 26, 2020
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Reply from Absorb Online Learning

Thank you for taking the time to post a review. Glad you have found the courses effective.

Rated 1 out of 5 stars

Absorb IGCSE Economics

The Economics IGCSE course is truly dreadful and I regret having spent the money.

It's written in poor English, which makes it difficult to understand. There are plurals and apostrophes in all the wrong places. Some of it appears to have been written in pidgin English. There are so many sentences to choose from, but here is a little gem: "Better is the role of women in society, higher is the amount of labour". We should not have to try and decipher nonsense like this.

The diagrams are scruffy and hand-drawn by someone who was obviously in a hurry. Diagram 29 in Unit 5 explains precisely nothing. In fact, the whole of Unit 5 is a disgrace.

The layout of the entire course is visually incoherent and unattractive and looks as though it's been cooked up on a rainy afternoon.

Some of the videos are not helpful or explanatory and they've obviously just been lifted off YouTube. I could have done this myself. One of the videos consisted of two women talking in what sounds like a market or a factory. It was so difficult to hear what they were saying that I gave up. This is lazy and unprofessional and Absorb have got some front to take our money for it.

The chart on the dashboard showing students' progress has not worked for months.

I just tried to upload a Tutor Marked Assessment and...nothing happened. This course is a disgrace.

Nobody minds if they worked hard on the presentation and the occasional typo gets through, but this is a mess. Nobody has bothered to carry out any proof reading, nor has anyone attempted to make the course visually appealing or have a coherent or corporate feel. If I was in a position of authority at Absorb and this lazy, amateurish product was released to the public, there would be sackings. I would advise anybody not to waste their money on it.

I sent these complaints to the company and nothing has happened. Zero. Zilch. Don't bother, save your money.

October 25, 2020
Unprompted review
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Reply from Absorb Online Learning

Thank you for taking the time to post a review. We are sorry that you feel that the IGCSE Economics course does not reach your expectations.

Your concerns were received by us and you received a response within 30 minutes to your email. The specific areas you highlighted were amended within 24 hours. As with all our courses we undertake regular reviews and this has now been brought forward for this course to address any outstanding issues. We take any concerns raised by our students seriously. However, many students have completed our IGCSE Economics course successfully and we have not received any other complaints.

You have mentioned trying to upload a tutor marked assessment. Occasionally files are too large to upload and this can be easily resolved by contacting Absorb directly or contacting your tutor.

We have not received any concerns regarding the progress bar. However, now this has been raised we will look into it. We have recently upgraded to Moodle workplace and this may have had an impact on this area.

Rated 5 out of 5 stars

Lovely

It was wonderful. A great experience. You can get to study even without going to class.

October 23, 2020
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Reply from Absorb Online Learning

Thank you for taking the time to post a review. Great to hear that you have had such a positive experience with Absorb Online and enjoy the flexibility of being able to study any where.

Rated 5 out of 5 stars

They are amazing!!!

They are amazing!!!! From beginning to the end! I love them 😍

October 23, 2020
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Reply from Absorb Online Learning

Great to hear that you are pleased with the course(s) you are studying. Thank you for taking the time to post a review.

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Rated 5 out of 5 stars

Well explained courses with videos too

Well explained courses with videos too. Tutors respond within 24hours . Excellent service

October 23, 2020
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Reply from Absorb Online Learning

Thank you for taking the time to post a review. Great to hear that you are impressed with the tutor response time and overall service.

Rated 2 out of 5 stars

Studying A level Politics

Studying A level Politics. Sadly, the materials are not updated which is disappointing .For example, there is nothing about Brexit or the rise of UKIP for example. The course materials frequently state that Brexit is highly unlikely to happen because it is too difficult for the UK to extricate itself from the EU.As I have not yet studied US politics I do not know if there is anything on the rise of populism and the election of Trump. Most material seems to end at 2015 which is not helpful at all as this requires a lot of extra work on the student's part to fill in the gaps which I feel should be there. When I left a message on the forum for this no one got back to me at all and that was at least six weeks ago. 20/10/20Thank you for your clarification - will check out the syllabus. Would have appreciated being given this info when I posted a qu to the tutor, weeks ago. Only took 7 mins on here! Communication could be improved.

October 19, 2020
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Reply from Absorb Online Learning

Sorry to hear that you are dissatisfied. However, we are constrained by the course specification written by the AQA exam board and on which the examinations are based. This was published in 2015 for examinations in 2017 onwards. We can't add in new material otherwise it would lead to students studying elements that will not be in the exam. The course is not a current affairs course but more of a history and analysis of political theory course.

We recently had a major upgrade to the system so we can offer new learning experiences. Unfortunately, as with every upgrade, there were some snagging issues. The notifications from the forum had to be reset. As a result your message wasn't notified to the tutor.

Rated 5 out of 5 stars

ABSOLUTEY AMAZING!!!

I had gaps in my education throughout my teens and thought Id give it another go a year later, I was given a great deal by Kieran, and the service provided has so far been phenomenal. The courses are laid out so that progression is built up perfectly constantly expanding on what you need when you need it, easy to follow and includes websites and videos to help explain more difficult to grasp concepts. Really happy with my purchase would 'HIGHLY' recommend to anyone looking to re do their GCSES or A Levels, or even students currently studying to get another view on the subjects. absolutely GREAT!

October 15, 2020
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Reply from Absorb Online Learning

Thank you for taking the time to post a review. It is great to hear that you are pleased with the layout and content of the course. Our tutors work hard to ensure that the content is straightforward and supports you through the course with a variety of resources and activities. Thank you for the recommendation - enjoy your studies.

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